Written Word Media Reviews 8

TrustScore 4 out of 5

4.0

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4.0

Great

TrustScore 4 out of 5

8 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

I've come to trust Written Word Media…

I've come to trust Written Word Media to produce the results that I need when I run a stacked campaign. They have a great handle on what ads to run during a 5 day or 7 day promotion to enable a successful advertising campaign. They haven't failed me yet.

13 April 2026
Unprompted review
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Reply from Written Word Media

Scott, this means a lot. Thank you for trusting us with your Promo Stacks and campaigns! 🙌 We’re so glad our approach is helping you get consistent, reliable results every time you promote 📈

Rated 5 out of 5 stars

I requested a change in genre for a…

I requested a change in genre for a book promotion and it was solved with no issues. Excellent!

30 March 2026
Unprompted review
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Reply from Written Word Media

Suzanne, thank you for sharing this! We’re so glad the genre update was handled smoothly and quickly. 😊 Our team always aims to make those adjustments as seamless as possible ✨

Rated 5 out of 5 stars

Exceeded expectations

The Written Word Media team are always incredibly helpful and responsive. Highly recommended.

13 March 2026
Unprompted review
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Reply from Written Word Media

Nathan, we really appreciate you taking the time to share this. Hearing that we’ve exceeded expectations means a lot to our team. We’re glad to be part of your author journey and keep things running smoothly behind the scenes 📚✨

Rated 5 out of 5 stars

5 Stars!!

These people are infinitely helpful, and answer my queries promptly when I contact them. Written Word is reasonably priced and has a good reader base for authors looking to promo releases or sales or backlist.
They sail a good ship!

5 March 2026
Unprompted review
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Reply from Written Word Media

Susan, thank you so much for the kind words, we’re delighted to hear our team has been helpful and responsive when you’ve reached out. We’re grateful to have you sailing with us, and we’ll do our best to keep the winds favorable for your promos! ⛵📚

Rated 5 out of 5 stars

Sarah S of Written Word Media has made…


Sarah S of Written Word Media has made all the difference to my writing experience. My Freebooksy campaigns have sky-rocketed.
DONT BOTHER WRITING UNLESS YOU USE THESE PEOPLE - THEY DELIVER UNINMAGINABLE FIGURES.

1 February 2026
Unprompted review
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Reply from Written Word Media

Thank you so much for your incredibly kind words! We’re thrilled to hear that Sarah made such a difference and that your Freebooksy email promotions truly soared—there’s nothing we love more than helping authors shine a brighter light on their books 🚀📚

Rated 1 out of 5 stars

Reneged on a promised refund!

I received this letter promising a refund....and have received NOTHING! Crooks of epic proportion!

Hi Thomas,

I'm sorry you had a disappointing expierence, I know that can be extremely frustrating. Whenever authors have poor performance we issue a full refund, and we will do the same for you. You should see the refund back on your card in 3-5 business days.

Regarding your actual campaign with us, I looked up the results of your campaign and here's what I found.

We sent your book out in two newsletters. Your book got 15 clicks from NewInBooks and 17 clicks from Bargain Booksy. These results are well below average for what we typically see in your genre, and definitely warrant the refund.

Your author interview was published on November 13th on NewInBooks and can be see here, we also published it on the Business and Finance section of NewInBooks here. Additionally, your book is running on a Facebook Ad campaign. This campaign has 3,920 impressions and 25 clicks so far and this campaign is slightly below average for business books. This campaign still running and scheduled to end on 11/15.

I appreciate you reaching out to us with your feedback. We work hard to build promotional products for Authors, but we cannot improve without hearing difficult feedback from our customers.

Thanks,
Ferol Vernon

23 November 2025
Unprompted review
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Reply from Written Word Media

Tom, we understand how frustrating refund timing concerns can be. Your refund was fully processed, and while banking timelines can vary, we take transparency and follow-through very seriously in every author interaction.

Rated 5 out of 5 stars

They solved situation!

This has been resolved by company, I am happy for resault!

A Deeply Disappointing Experience with Written Word Media

My experience with Written Word Media has been nothing short of a disaster. This disengaged company relies heavily on AI instead of truly understanding and promoting their clients' books. The AI-produced quick images and sentences that I was expected to share on Facebook were lackluster, and their productivity was virtually zero.

Their lack of customer focus was evident, as my book, which is about business and money, received inadequate promotion. Despite opting for the "promotion extra everything" package, there was nothing "extra" about it other than the price. I fail to comprehend how they have the audacity to continue providing such poor service.

More authors need to start writing honest reviews. My book, titled "The Ultimate Trading Guide: Success in Trading," is an excellent read, which you can see for yourself at Amazon. However, this incompetent company clearly does not know how to promote a business-related book. While I cannot speak for other categories, I will absolutely never use this company again, and I strongly advise others to avoid doing so as well

11 February 2025
Unprompted review
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Reply from Written Word Media

Hi Hanna, thank you for updating your review—we’re truly grateful you gave us the opportunity to resolve the situation and that you’re happy with the result. 💛 Supporting authors (especially when things don’t go as planned at first) is at the heart of what we do, and we appreciate you working through it with us.

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