WPX Reviews 

3,629
•
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast and reliable support team, emphasizing that knowledgeable live agents are always available around the clock to resolve complex technical issues and website errors efficiently. Many consumers also appreciate the exceptional hosting performance, noting that the platform ensures smooth website operation, reliable speed, and an intuitive dashboard for managing their domains. However, some customers also noted frustrating delays, communication gaps with staff, and unresolved technical problems regarding site maintenance, malware removal, or service requests. A few reviewers experienced difficulties with migration processes or unexpected charges despite earlier promises, leaving them disappointed with the overall handling of specific requests.

What people talk about most

Customer service

Customers had positive experiences with customer service, expressing deep satisfaction with the fast,... See more

Website

Reviewers highlight positive aspects of website performance, noting great uptime, fast page loading speeds,... See more

Staff

Reviewers mention positive feedback about staff, highlighting that consumers consistently experience helpful... See more

Service

Customers consistently note positive experiences with service, highlighting fast expert support, incredible... See more

Response time

People report positive experiences with response time, frequently praising the immediate live chat assistance... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had an issue that drove through the weekend and was resolved via chat as a last resort. WPX customer support is what all support should be based on. Knowledgeable and properly empowered people (not AI... See more

Company replied

Rated 5 out of 5 stars

I've been a freelance/small agency service provider for years. This host is actually what I'd consider a trade secret. I don't reveal it. At least not without getting dragged down and beat. I keep it... See more

Company replied

Rated 5 out of 5 stars

I've been with WPX for 4 years and I must say this company is extraordinary! The customer service is fast, knowledgable, professional, and the pricing is great too. I moved to WPX after being with Go... See more

Company replied

Rated 5 out of 5 stars

WPX is a very high quality hosting company with live customer service rather than bots. I have worked with WPX for two years and have never had a single issue. Security is high priority and they are a... See more

Company replied


Company details

  1. Web Hosting Company
  2. also in
  3. Business to Business Service
  4. Cloud Computing Service
  5. e-Commerce Solution Provider

Written by the company

With over THREE THOUSAND 5-STAR reviews here on Trustpilot from real, LONG-TERM customers, TOP TIER speed performance year after year in independent testing by Kevin Ohashi (viewable at wphostingbenchmarks.com) & Matthew Woodward PLUS sub 30-second live chat average response time, FREE malware removal, FREE speed optimizations, FREE high-speed CDN & FREE site migrations in 24 hours or less, why would you accept mediocre WordPress Hosting any longer?


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(3,629)

65 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

WPX has the very best support out…

WPX has the very best support out there, I recommend all my customers to move their sites here and I havent found any other hosting company that gets even close.

17 March 2025
Unprompted review
WPX logo

Reply from WPX

Thank you for the great review Joel! 🙌 We're so glad you’re enjoying WPX! Things are only going to get better from here! 🚀 Cheers to the journey ahead!

Rated 5 out of 5 stars

Great service and support

Great service and support! Since I started working with them more than three years ago, I have never been disappointed.

16 March 2025
Unprompted review
WPX logo

Reply from WPX

Thank you for your review, Rodrigo! 🙌 We're thrilled to hear that you love our services—cheers to many more years! 🥂

Rated 5 out of 5 stars

Elena has been awesome

Elena has been awesome! I have upgraded my account to Professional because of the great service from WPX! I have been a customer running 3 years now. Highly recommend WPS.

12 March 2025
Unprompted review
WPX logo

Reply from WPX

Growing bigger and stronger every day! 💪 Looks like you made the perfect choice! Thank you for your review and support—stay awesome! 🚀

Rated 5 out of 5 stars

Quick to respond

Quick to respond, no chat bots, real humans, and friendly and efficient too. I've been with wpx for a few years now and wish I had started with them. It doesn't get better than this.

10 March 2025
Unprompted review
WPX logo

Reply from WPX

Quick to respond ✔️, real humans ✔️, friendly and efficient ✔️—looks like we’re ticking all the right boxes! ✅ But guess what, Larry? It only gets better from here! Big things are coming in the future! stay awesome! 🚀🙌

Rated 5 out of 5 stars

Review for Nadezhda Tech Support

Review for Nadezhda Tech Support

Fantastic support and work. I can't thank them enough—a true life saver. WPX rules too. I don't trust any other hosting service. And I've used many over the past 16 years.

9 March 2025
Unprompted review
WPX logo

Reply from WPX

And in great hosting we trust! 🚀 Thank you for your amazing review, John! We truly appreciate your support! 🙌

Rated 5 out of 5 stars

I just started using WPX and their…

I just started using WPX and their customer service is fantastic. Very quick responses and very helpful.

4 March 2025
Unprompted review
WPX logo

Reply from WPX

Thank you so much for your review, Timm! This is just the beginning of your incredible journey with the WPX Team—we're thrilled to have you with us! Stay amazing! 🚀

Rated 5 out of 5 stars

I've been a customer of WPX for more…

I've been a customer of WPX for more than 10 years and their customer service is really second to none. We absolutely love them. Thanks for all you do.

27 February 2025
Unprompted review
WPX logo

Reply from WPX

Whoa! Thanks a ton for the love, Ben! We're all about the good vibes – here's to many more epic years ahead. Stay legendary! 🔥

Rated 5 out of 5 stars

Daniel was an amazing support

Daniel was an amazing support. He was quick to handle the change, implemented in a timely fashion. Encouraging and supportive as users navigate their end of changes. It was a very stress-free experience and wouldn't have it any other way.

24 February 2025
Unprompted review
WPX logo

Reply from WPX

Daniel truly delivers outstanding support! 🙌 Quick, efficient, and incredibly helpful throughout the process. He makes the whole experience smooth and stress-free! Thank you for the awesome review Aeron! 🔥👏

Rated 5 out of 5 stars

They go the extra mile!

I've used WPX for quite a while now and their support is far and away the fastest and most efficient that I've ever experienced. And I've used a LOT of hosting companies!
Recently I asked them to perform a FREE optimization of my website. It was already pretty fast but they made it much faster and made suggestions that would make it even better. In 48 hours. And for nothing....no charge.

19 February 2025
Unprompted review
WPX logo

Reply from WPX

Woohoo setting the bar sky-high Steve! 🚀 Lightning-fast support, free optimizations, and next-level service—glad you love it! 🙌

Rated 5 out of 5 stars

I’ve been using WPX Hosting for over 10…

I’ve been using WPX Hosting for over 10 years, and they are simply one of the best service providers out there. They’ve been instrumental in helping my business grow, and anytime I’ve had an issue, they’ve gone above and beyond to resolve it. My sites rank highly on Google thanks to their optimization support, and they’ve been incredibly helpful with plugins. If you need hosting, I highly recommend WPX Hosting.

18 February 2025
Unprompted review
WPX logo

Reply from WPX

"10 years with WPX already? That says it all Karen! 🚀 Rock-solid support, top-tier optimization, and a true partner in growth. Can’t go wrong with that! Cheers to many many more! 🔥👏"

Rated 5 out of 5 stars

I've been with WPX for over six years

I've been with WPX for over six years, and they’ve never let me down. Their support team is consistently excellent, Dimitar recently went above and beyond to help resolve a complex CDN issue affecting my site. He and the team were was professional, patient, and thorough, making sure everything worked perfectly. WPX continues to deliver outstanding service, and their support is second to none. Highly recommended.

24 January 2025
Unprompted review
WPX logo

Reply from WPX

Wow! Six years and counting—that’s seriously epic Mark! 🚀🙌 Huge shoutout to Dimitar for going the extra mile as always and making sure everything ran smoothly for you. We’re all about top-tier support, and it’s awesome to hear we’re still delivering that for you. Thanks for being part of the WPX family! 🔥

Rated 5 out of 5 stars

If Only Every Company Could Be As Good With Their Support!

I've been a customer of WPX for about a year now, having been recommended by Adam Enfroy and his group. I'm so happy I followed their recommendation.

I have several websites with them, have migrated a couple to them from other hosting providers, and have transferred a couple of domains to them. Each transaction has been without an issue. The biggest compliment is the prompt support. Whenever I've had a question about something and signed into my account, a support person is on the chat prompt waiting to help me. Their guarantee of 30 seconds is genuine, folks!!!! The latest interaction was with Stoyan yesterday. Stoyan was so patient with me, spending lots of time going over an issue that ultimately turned out to be something on my end that I wasn't doing correctly. But Stoyan was excellent with the support, just like they ALL have been.

I have had sites at other providers, and while many site owners feel they are okay, too, I would challenge anyone to find a better provider than WPX. I highly recommend them!

28 January 2025
Unprompted review
WPX logo

Reply from WPX

Thanks for the awesome review and recommendation, Tom! Looks like taking that advice paid off big time! 🎉 Huge shoutout to Stoyan for proving how we handle client issues—smooth, hassle-free, and with a smile. Stay awesome, and remember, we’re always just 30 seconds away if you need us! 🚀🔥

Rated 5 out of 5 stars

What I ask for is what I get!

What I ask for is what I get! Fast, courteous service, amazingly fast, and thoroughly accomplished. NO ONE is better at web hosting and customer service than WPX!♥

25 January 2025
Unprompted review
WPX logo

Reply from WPX

Wow! Your enthusiasm just made our day Carolyn! Your support means the world to us! Thanks for being an awesome part of the WPX family!♥

Rated 5 out of 5 stars

Best support team you'll ever find

Great hosting service and an incredible support team. Been using WPX for years, and their support staff has helped me work through many problems. They truly go above and beyond.

22 January 2025
Unprompted review
WPX logo

Reply from WPX

Thank you so much for your kind words Michael! Providing top-notch service and going the extra mile for our customers is what we strive for. We truly appreciate your trust in WPX! 🚀😊

Rated 5 out of 5 stars

I've been using WPXhosting since September 2024

I've been using WPXhosting since September 2024 - first time user and their support has been amazing. I just received some help from Ivan from WPX support - he solved my problem in less than 3 minutes. Amazing support!

20 January 2025
Unprompted review
WPX logo

Reply from WPX

Thank you, Andrew! The best is yet to come as we work together. We truly appreciate your trust in our services—here’s to many successful years ahead!

Rated 5 out of 5 stars

Consistently a phenomenal experience

Consistently a phenomenal experience. User friendly and straight forward services on the backend, and the support always goes above and beyond. Have been with them for ~8 years now and they still amaze me with how willing their support team is to help. Most recently worked with Georgi to confirm a specific feature existed in webmail, explained what I was looking to do and why - and he spent time not only confirming that existed, but doing the work to move everything over like I wanted, and was patient and courteous the entire time (while I had to hunt down login info, reset passwords, etc.). Constantly blown away by how good these people are and how this company actually provides good services in a world that tries to nickel and dime you. 1000/10, would continue being a loyal customer with these features. I recommend wpx to everyone looking to switch their hosting company, even if you dont need the 5 or 15 slots, it's STILL worth every penny paid in just the support and peace of mind.

16 January 2025
Unprompted review
WPX logo

Reply from WPX

Wow, Destynnie, what a fantastic review! I thoroughly enjoyed reading every word of it. Thank you for your phenomenal feedback—it instantly turned this Monday into a great one! We’re so grateful to hear that you appreciate our support team and the effort we put into making things better for you. Thank you once again, and here's to those 8 incredible years of partnership turning into 100! Cheers!

Rated 5 out of 5 stars

WPX are amazing always there to help no…

WPX are amazing always there to help no matter what, they are professional and go the extra mile.
Been with them for 5 years and hightly recommended

14 January 2025
Unprompted review
WPX logo

Reply from WPX

Thank you for your kind words and recommendation Alex! 🙏 It’s truly an honor to have been your trusted hosting provider for 5 years. We’re always here to go the extra mile for you. Stay amazing! 🌟

Rated 5 out of 5 stars

Exceptional Support from Ivan G.

I needed assistance with a technical issue on my website, and Ivan G. from WPX provided outstanding support with great courtesy and professionalism. He explained every step clearly and showed exceptional dedication to resolving the issue.

I’ve been a WPX customer for 5 years, and they are always ready to help and resolve any problems quickly. Truly excellent customer service that reflects WPX's commitment to its clients. Highly recommended!

14 January 2025
Unprompted review
WPX logo

Reply from WPX

Thank you for your incredible review! It’s customers like you who inspire us to deliver top-notch service every time. Thank you for trusting WPX for the past 5 years and props to Ivan, we’re always here to help! 🌟

Rated 5 out of 5 stars

No once regretted joining WPX

I've been with WPX since 8 years and it is one of the best choices I made regarding my website(s). What I love is the instant reply when I open a chat to address an issue I have. 80% of the time that issue is resolved within 2 minutes, 19% within 5, and if even if the issue is more complicated it is resolved within one day.

They have the ability to explain things in easy to understand language so I, as a non-tech person, know what to do or how to make decisions for optimal performance of my websites.

13 January 2025
Unprompted review
WPX logo

Reply from WPX

Thank you for the fantastic review, Karin! Our team is here 24/7, always ready to tackle any challenge and make things easier for you. While some trickier cases might take a little longer than 5 minutes, you can grab a coffee, and by the time you’re back, our all-star team will have it sorted. Stay amazing!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look