WPS Office Reviews 

1,398
•
TrustScore 1.5 out of 5

1.6

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Review summary

Created with AI, based on recent reviews

Considering 131 reviews, most reviewers were let down by their experience overall. People expressed extreme frustration regarding sudden paywalls locking previously free files and important documents into a restricted read-only mode without prior warning. Consumers also emphasized subscription practices, noting unexpected credit card charges, unexpected automatic renewals, and recurring difficulties when attempting to cancel trials or obtain refunds. Some reviewers were happy with the affordable pricing and practical tools, finding the software to be a competitive and functional office suite alternative. However, some customers also noted that the software was very easy to use for formatting various documents and opening files smoothly.

What people talk about most

User experience

Reviewers highlight negative aspects of user experience, noting that the software is frustratingly... See more

Subscription

People report negative experiences with subscription, frequently highlighting unexpected charges, automatic... See more

Application

Customers consistently note negative experiences with application, reporting that the software installs... See more

Payment

Reviewers express strong dissatisfaction regarding payment, noting that people experience unexpected billing... See more

Reviews shaping this summary

Rated 2 out of 5 stars

The program is a great Word clone. I've used it free for years. However, without any warning, this morning I found that all my current files are read only and I was hamstrung into purchasing the pro... See more

Rated 2 out of 5 stars

This worked great for a while, but recently it has gotten more inundated with ads and pop-ups asking for upgrades. But the kicker was when I was editing a word document, then it corrupted the file, SA... See more

Rated 2 out of 5 stars

Subscibed for WPS PRO just so save edited PDF file, paid 22 euros just to do that, thats okay. After 3 days they automatically charged 20 euros extra for AI plan, what I did not choose, I did n... See more

Rated 2 out of 5 stars

As another reviewer has noted, I have used WPS free office for years and as of today, Dec 8, 2025, all my files and spreadsheets open as 'read-only' with a message that I need to upgrade to $$ per mon... See more


Company details

  1. Software Company

Written by the company

WPS Office is a lightweight, feature-rich comprehensive office suite with high compatibility. As a handy and professional office software, WPS Office allows you to edit files in Writer, Presentation, Spreadsheet, and PDF to improve your work efficiency. WPS Office is available on multiple platforms, including Windows, macOS, Linux, Android, and iOS. You can work anytime and anywhere on your mobile phone or computer. Work-study-life balance is no longer a far-fetched dream but at your fingertips.


Contact info

  • 6 RAFFLES QUAY #14-06 , 048580, Singapore

  • wps.com

1.6

Bad

TrustScore 1.5 out of 5

1K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

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Hasn’t replied to negative reviews

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1.6

All reviews

(1,398)

178 reviews in the last 12 months

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Rated 1 out of 5 stars

Very bad experience

Very bad experience.
I made the mistake to install it.
It's not helping me at all.
BUT! They keep sending me emails even after unsubscribing twice.
Disgusting.

28 April 2025
Unprompted review
Rated 1 out of 5 stars

borderline malware

Very invasive and incredibly irritating app. I've never had any other app where it changes my settings without my permission over and over and over again.

I have my own PDF viewer and prefer other image viewers, I literally only want this software for their word processor and nothing else.
However, this garbage suite of an app will constantly and relentlessly change all documents to WPS. There is no setting within the app to prevent this. There is no way to only install what you need; it is a singular app. When you manually return the apps to your preference the app will undo your changes in about 1-2 weeks and you're back to their crappy software against your will.
Not a trustworthy piece of software. Do not install.

16 April 2025
Unprompted review
Rated 1 out of 5 stars

Lacks basic features, zero customer support

The program looks nice, but lacks basic features necessary for any serious writer; for example, it doesn't allow easy access to your personal templates, which can be pinned in Word and immediately there when you click "New." In WPS, you have to go to File Explorer and navigate to the file for the template you want.

There's no customer support of any kind - zero. So, once you've paid, if you find the program doesn't work for you, that's it - you can't get any help from WPS with it, and it's impossible to get a refund as there's no way to communicate with the company.

2 April 2025
Unprompted review
Rated 1 out of 5 stars

Constant spam

They constantly spam in the apps and also with pop-ups in Windows even when you pay for a subscription.

9 April 2025
Unprompted review
Rated 2 out of 5 stars

found it totaly useless when away from…

found it totaly useless when away from home unable to write word doc ,keeps asking you to log in when you click on new doc ,just how am i suposed to do that with no internett acess in the field ?allways used to work when it was kingstone office

9 April 2025
Unprompted review
Rated 1 out of 5 stars

I used to love Kingsoft / WPS

I used to love Kingsoft, and even WPS 16 however since they insist that from WPS 16 it will have AI included forget it. I detest AI I prefer to do things my way not AI way. They only now cater for the fans of AI so they have lost me for good. I would much rather pay £5 a month than use a free version of WPS with AI
WPS obviously doesn't care about customers as with them everyone has to have AI whether they like it or not.

30 March 2025
Unprompted review
Rated 1 out of 5 stars

Worst app ever

Worst app ever! It keeps trying to force me me to pay for subscription one WPS Pro and seems to be withholding actions now because I won't subscribe to the Pro version.
Why on earth would I? when this one lets me down frequently. I won't be subscribing to your lousy app.

26 March 2025
Unprompted review
Rated 1 out of 5 stars

Made all my work lost

I just spent 2 hours on editing a file and when I try to save it just keep opening this spring sale window and asking me to buy the premium version because I was using the free version. It didn’t let me save the work at all and now my work is lost. Uninstalled straight away and not recommending to anyone ever again.

24 March 2025
Unprompted review
Rated 1 out of 5 stars

Dark patterns

Dark patterns. Agressive (background) software installation, file take-over and hard to delete software. Their userbase must be people that are not tech savy and elderly that don't even realise they are using WPS. OpenOffice and LibreOffice are much, MUCH better alternatives. This company should just quit completely imho, completely unnecessary company. They don't add anything useful to society. If you have to push your software like this, you are obviously doing something very wrong.

11 March 2025
Unprompted review
Rated 1 out of 5 stars

SCAM

SCAM! FRAUDULENT COMPANY!

I signed up for a subscription on [date], paying €19.99 until May. But just two days later, they automatically withdrew €54.99 from my account without my consent!

1️⃣ Misleading pricing – The conditions on their website are unclear and deceptive.
2️⃣ Unauthorized withdrawals – A shady tactic to rip off customers!
3️⃣ Non-existent customer support – I sent multiple emails to different addresses, but I always get a response saying the email "does not exist." Unbelievable!

I demand an immediate refund of my €54.99, or I will take further legal action. STAY AWAY FROM THIS COMPANY!

3 March 2025
Unprompted review
Rated 1 out of 5 stars

7-day free trial NOT refunded after cancellation

I signed up for a 7-day free trial as I needed a proper pdf reader/writer app and paid the amount of €35,99. Well before the end of the trial period I cancelled the trial, which was confirmed by WPS Office. Unfortunately, I received no refund and asked again after a few weeks via their web application, with reception confirmation. Again, nothing. After a few months I repeated my request. Now I received a reaction, signed with "Warm regards". A day later the message came starting with "Thanking you for your support" (?) and saying they cannot refund for some reason. In the end: they offer a PAID free trial.

28 October 2024
Unprompted review
Rated 1 out of 5 stars

I recently signed up for the 14-day…


I recently signed up for the 14-day free trial of WPS Office in order to sign a PDF document. However, after subscribing, I realized that I was still unable to sign the document. As a result, I canceled the subscription within an hour.

To my surprise, an amount of €79.99 was immediately charged to my credit card, despite the advertised free trial. I have already sent multiple emails but have not received any response.

I kindly request an immediate refund, as I canceled the subscription within the free trial period.

I appreciate your prompt attention to this matter and look forward to your response.

31 January 2025
Unprompted review
Rated 1 out of 5 stars

Beware

Beware! This program is exteremely invasive and one can't remove it. Clearly, the positive reviews are fake! The program installed itself through Chinese antivirus (are we surprised?) and downloaded huge folder of file. Then it spread all over computer like a virus in Local, Roaming etc. It is very hard to remove. You can't remove it from Office, it overwrites all Excel, Word and even pdf files. Our company is preparing a lawsuit to bring them to court and pay damages.

21 January 2025
Unprompted review
Rated 1 out of 5 stars

This is an awful product

This is an awful product! This stupid program let install itself through 360 Security without my permission. Now it takes almost 1 Gb of space. When I uninstalled it didn't show up anymore in the installed programs but it changed all associated MS Office files to this stupid WPS Office. Now I can't even remove it with external force deletion software. I removed the keys and everything but it still shows up. Worst experience which I didn't request and now can't remove!

20 January 2025
Unprompted review

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