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WPJ Heating Reviews 1,264

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 399 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being skilled, helpful, and friendly, often highlighting their professionalism and knowledge in solving problems. The service provided is frequently described as excellent, with many appreciating the efficiency, clear communication, and timely completion of work, often within budget. Reviewers also found the pricing to be competitive and fair, with some noting that the company offers affordable options and avoids unnecessary extras. However, some people mentioned issues with clarity regarding costs and the scope of work, leading to unexpected charges or a lack of transparency in billing. A few others also felt that initial assessments were not thorough, requiring follow-up visits to fully resolve problems.

What people talk about most

Service

Customers had positive experiences with service, consistently praising the professionalism, efficiency, and... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, efficiency, and... See more

Price

Customers consistently note positive experiences with price, finding charges competitive and affordable for... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting the professionalism and... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the professionalism and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Estimate given on Tuesday by Will. New boiler and ancillaries fitted on Thursday and Friday by Kevin - assisted by Lorenzo on day 1, and Charlie on day 2. This included power flush of radiators and p... See more

Company replied

Rated 5 out of 5 stars

Easy to arrange an appointment. Flexible if there has to be a change. excellent engineers,,, pleasant, helpful, they know their stuff and also use their knowledge to find the right solution to a pr... See more

Company replied

Rated 5 out of 5 stars

We had a new boiler moved and radiators installed, a bathroom fully refurbished and some electrical work carried. All those involved did a great job. Valdi in particular was fantastic in renovati... See more

Company replied

Rated 5 out of 5 stars

WPJ installed our new boiler four years ago and the whole process from initial telephone discussions to installation was painless and professional. We took out a maintenance contract so the boiler is... See more

Company replied


Company details

  1. Plumber
  2. Boiler Supplier
  3. Heating Contractor
  4. Boiler and Heating Service
  5. Plumbing Supply Store

About WPJ Heating

Written by the company

WPJ Heating

WPJ Heating is a Plumbing & Heating company in London covering South & West London boiler installations and plumbing.

We specialise in boiler installations and all heating and plumbing related services.

We have been established for over 20 years and are experts in the field. We are one of London's most trusted tradesmen so you can trust us to take care of your home.


WPJ Heating is one of the most renowned plumbing and heating companies in London

We offer the plumbing services along with boiler installation, heating services, water pressure and more across London.

With excellent trade skills & a great reputation for customer care, you'll always get the best!

Call us on 02073502511


We are accredited installers for industry leading manufacturers

We work with all major manufacturers on boiler installations and have top level accreditations for Worcester-Bosch, Vaillant and Glow-worm. So we really know how to survey and install the best boiler that is best suited for your home.


We cover South & West London

From Wandsworth to Westminster to Brixton and everywhere in between, and we know how important your home is to you. We also know that the way to a home’s heart is through exceptional pipe work.

We always strive for impeccable craftsmanship, providing clear communication and being helpful. So simply, we want to help you take care of your home in the best way possible.

There are certain elements of plumbing and heating work that need to be of exceptional standards to make sure that any work that is being done to your home is done so by a company that knows what they are doing and has a good reputation for constantly delivering great work.

VISIT WPJ HEATING

CONTACT US

Contact info

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Have WPJ look after your home and never need a new plumber again!

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(1,264)

366 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Helpful and efficient

I have been using this company for a few years. Adrian, the manager, has always been very helpful and has been answering my emails very promptly. At my requests, Adrian always allocates Sebastian, a senior engineer, to help me with my heating and plumbing needs. Sebastian is knowledgeable, turns up on time and finishes his work efficiently and leaves my property clean.

8 June 2026
Unprompted review
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Reply from WPJ Heating

Hi, Thanks for the recommendation and feedback, will pass onto the team.

Rated 5 out of 5 stars

My experience of WPJ Heating was first…

My experience of WPJ Heating was first class and could not have been better. I chose them at random after 2 previous companies had let me down. They were friendly, courteous and highly efficient. They arrived within 90 minutes. 40 minutes later they had solved the problem. Their charges were competitive. It was a pleasure dealing with them.

17 May 2026
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Reply from WPJ Heating

Hi Paul, Thanks for the feedback, will pass onto the team.

Rated 5 out of 5 stars

Friendly,On time

Friendly,On time, efficient.
Easy booking process.

1 June 2026
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Reply from WPJ Heating

Hi Samuel, Thanks for the feedback, pleased to hear you are happy with our service.

Rated 5 out of 5 stars

Very efficient service

Very efficient service. My call was handled promptly ans professionally.

24 May 2026
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Reply from WPJ Heating

Hi Peter, Thanks for the recommendation and feedback, will pass onto the team.

Rated 5 out of 5 stars

Not a ghost in machine, just honest great work.

Great team from the lads at the office and Seb the engineer who carried out the work, all done with great professionalism straight to the point without any problems...job done!

31 May 2026
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Reply from WPJ Heating

Hi Neil, Thanks for the feedback, will pass onto the team.

Rated 5 out of 5 stars

Annual service. 5*

Annual service.
Delighted with the whole experience. From booking the date, to the professional approach from the engineer.

29 May 2026
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Reply from WPJ Heating

Hi Nicki, Thanks for the feedback, pleased to hear you are happy with our service.

Rated 5 out of 5 stars

Fabulous service

The person who came to do my service was friendly, professional and really helpful.
Would recommend WPJ who are efficient and competitively priced.

26 May 2026
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Reply from WPJ Heating

Hi Polly, Thanks for the recommendation and feedback, will pass onto the team.

Rated 5 out of 5 stars

Excellent

Excellent. Just a service of a Worcester Bosch boiler, but one part had to be replaced - this was trouble free.

12 May 2026
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Reply from WPJ Heating

Hi Angela, Thanks for the recommendation and feedback, will pass onto the team.

Rated 5 out of 5 stars

On time service

On time service, very friendly and professional

8 May 2026
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Reply from WPJ Heating

Hi, Thanks for the feedback, pleased to hear you are happy with our service.

Rated 5 out of 5 stars

Very professional

Very professional

14 May 2026
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Reply from WPJ Heating

Hi Raquel, Thanks for the recommendation and feedback, will pass onto the team.

Rated 1 out of 5 stars
WPJ Heating logo

Reply from WPJ Heating

Hi Aidan, yes we found problems with the condition and integrity of the boiler flue. We followed safety procedures as per the Gas Safe regulations. I'm sorry you were not happy with the outcome. As a gesture of good will we have reimbursed your initial charge.

Rated 1 out of 5 stars

Rubbish no show

Rubbish service
Emailed day before to confirm with a estimated time great then
Stayed in all day
No show no call no email
Update
Thanks for reply
So after checking cctv
My daughters car and wifes car was on the drive and unless your guy drives a postman’s van no one came to my door that day and with 2 people in all day with a dog there is not a chance we missed someone at the door
I don’t miss phone calls nature of my job no calls go unanswered or replied to within minutes.

5 May 2026
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Reply from WPJ Heating

I'm sorry Mr Slater it seems you just didn't answer the door or your phone.
From our attendance job report:
Yes, how could he leave a review on works we have not undertaken
Engineer has a no access verified by myself on the 5th May
The engineer called the client twice when outside, I have a screenshot of his call logs from his phone
He called me to advise there was a house window open and 2 cars on the drive - Black people carrier and a black Nissan car
I also called the client and did not get an answer
We even parked the van in front of the drive before knocking on the door
As it was a no access and his last job we asked him to go get his van cleaned

Rated 5 out of 5 stars

Quick response was very helpful

Quick response was very helpful. Problem identified and solution presented clearly although we were a new customer. Thankyou.

6 May 2026
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Reply from WPJ Heating

Hi Rosemary, Thanks for the feedback, will pass onto the team.

Rated 5 out of 5 stars

Always reliable on time and every…

Always reliable on time and every service has been good leaving my boiler in good shape for another year.

7 May 2026
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Reply from WPJ Heating

Hi Tom, Thanks for the feedback, pleased to hear you are happy with our service.

Rated 5 out of 5 stars

WPJ Annual Heating system service

The team arrived on time for the service.
Friendly, efficient and thorough service with print-out of checks carried out provided afterwards. The system is working perfectly.

8 April 2026
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Reply from WPJ Heating

Hi Richard, Thanks for the recommendation and feedback, will pass onto the team.

Rated 5 out of 5 stars

Top service

A highly professional team and a well executed job from start to finish. I would not hesitate to use them again or indeed recommend them to others....👏

5 May 2026
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Reply from WPJ Heating

Hi David, Thanks for the feedback, will pass onto the team.

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