They sold us tickets that cannot be used and then refused to refund money. We purchased a ticket involving 2 airlines. Turns out the 2nd airline cannot be used and we ended up stranded in t... See more
Company replied
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I bought a ticket and was waiting for the confirmation. My card was charged immediately. About 40 minutes later, they sent me an email asking for a photo of my physical card and a selfie. Do... See more
Company replied
Having great experience with this site , Firstly I was very worried about my confirmation it was take 5 hours but surely get reservation in cheap price . trustworthy website you can go ahead with this... See more
Company replied
So now I can write review. Arrived yesterday, our flight was Antalya - London. Bought tickets here because it was nearly £300 cheaper than easyjet offered. Got tickets instantly on my email. But my... See more
Company replied
Company details
Written by the company
Wowtickets is a travel booking website and app that helps millions of global travellers with finding their next destination and the best way of getting there. Disigned to save time and money Wowtickets connects to airlines and other carriers direct as well as wholesale partners around the world to find the cheapest ticket to your destination.
Contact info
22 Samas Way, London, United Kingdom, DA1 4FP, London, United Kingdom
- +441322408546
- feedback@wowtickets.com
- wowtickets.com
3.0
Average
31 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ticket was not issued properly
I bought a ticket and was waiting for the confirmation. My card was charged immediately.
About 40 minutes later, they sent me an email asking for a photo of my physical card and a selfie. Do they really think someone would use a stolen card to buy tickets under their own name?
I didn’t even see that email at the time, so the ticket was never issued. The refund was processed later, but by then it was too late. I thought I had a valid ticket, but I didn’t. When I finally noticed the message, there were no seats left on that flight, and I had to change my plans completely.
This is the first time something like this has happened to me after more than 100 flights. No one has ever asked me to send a photo of my card before.
I’m extremely disappointed with this experience and will never use WowTickets again. A business that operates like this should not exist.
16 February 2026
Unprompted review
Reply from Wowtickets
Dear Customer,
We’re sorry to hear about your experience and understand how disappointing this situation must have been.
Your booking was created during nighttime hours and, unfortunately, was automatically cancelled once the supplier’s time limit expired before confirmation could be completed. As a result, the ticket was not issued, and the payment was returned.
We sincerely apologize for the inconvenience caused and appreciate your understanding.
They sold us tickets that cannot be…
They sold us tickets that cannot be used and then refused to refund money.
We purchased a ticket involving 2 airlines. Turns out the 2nd airline cannot be used and we ended up stranded in the airport because they had check-in much earlier than the arrival of the 1st airline to airport destination.
The check-in even online for 2nd airline opens only 1 hour before the deadline so you cannot do the check-in while you are already in air.
Not only wowtickets sold us tickets of such terrible quality, but also doubled down on their no refund policy.
Moving forward will never buy anything from wowtickets.
Be careful of buying tickets from wowtickets. They use deceptive tactics to make you pay for very poor and misrepresented service quality.
1 January 2026
Unprompted review
Reply from Wowtickets
Dear Customer,
We’re very sorry to read about your experience and understand how stressful this situation must have been. This is certainly not the experience we want for our customers.
We would really like to review your case in detail, as connection times and check-in rules are set by each airline and can vary depending on the itinerary and type of booking. To investigate properly and provide a clear response, please send us your order number and travel details at support@wowtickets.com.
Our team will look into your case and assist you further.
Kind regards,
The Wowtickets Team
very good platform to get ultra cheap tickets compared to many platforms
i had booked hyd to ded at low cost it was great experience to travel with wowtickets
12 February 2026
Unprompted review
Reply from Wowtickets
Dear Customer,
Thank you for your 5-star review! We’re happy to hear you found a great fare and had a positive experience booking your trip with us.
We appreciate your support and wish you many more smooth journeys ahead.
Kind regards,
The Wowtickets Team
Having great experience with this site…
Having great experience with this site , Firstly I was very worried about my confirmation it was take 5 hours but surely get reservation in cheap price . trustworthy website you can go ahead with this . taking same along time but Turley get results
10 January 2026
Unprompted review
Reply from Wowtickets
Dear Customer,
Thank you for sharing your experience! We’re glad to hear that, despite the initial wait, your reservation was successfully confirmed at a great price. Your trust and recommendation mean a lot to us.
Good communication and fast resolution of my problem
I have good experience with the company. Contacted customer care to change flight time. The issue was resolved fast. Also good communication with them. I'm satisfied with the service.
22 December 2025
Unprompted review
Reply from Wowtickets
Dear Customer,
Thank you for your kind feedback! We’re happy to hear that your request was handled quickly and that our communication met your expectations. It’s great to know you’re satisfied with our service.
Warm regards,
The Wowtickets Team
Please don’t use this platform
Please don’t use this platform, i book a ticket on this platform and I have tried every possible means to contact the customer care but all prove abortive, and my card has been debited, they said my payment is pending and they ask me to send full list of document which I have sent and I am not getting any response, and if the is a scam I will go every way to find the those behind this platform and bring them to book. I am requesting for a refund, I don’t want the flight ticket anymore.
My order number is 1053627
And I need an urgent response
21 December 2025
Unprompted review
Reply from Wowtickets
Dear Customer,
Thank you for your feedback. We’re sorry for the frustration this situation caused and appreciate the opportunity to clarify.
Your payment for order #1053627 was flagged by our security system for additional verification, which is a standard anti-fraud procedure to protect cardholders. During this process, the amount was not charged, but temporarily held by your bank. We requested verification documents, which you later provided. However, due to strict processing time limits, the booking was automatically cancelled before the verification was completed.
As confirmed in our correspondence with you, the payment was never captured by us and has already been released back to your bank. The exact timing of when the funds appear on your account depends on your bank’s processing times.
We were in contact with you regarding this case and regret that the experience did not meet your expectations. Your feedback is taken seriously and helps us improve our communication in time-sensitive situations.
Kind regards,
The Wowtickets Team
A lot of hassle for a simple booking
After making the payment by card, I received an email from them asking me to send a long list of documents including:
A photo of your credit card (front and back). For your security, please cover all digits except the first 6.
A copy of your passport.
A short letter of authorization from the cardholder, confirming they approve the transaction.
Please note that if we do not receive these documents, your booking may unfortunately be cancelled.
And ticket still not issued even after providing documents
18 September 2025
Unprompted review
Reply from Wowtickets
Dear Customer,
We have tried to identify your case in our system and can see that your order was processed promptly, and the ticket was sent to your email. If this information is not sufficient, please share your order number and we will be happy to look into your situation further.
I was booking ticket through their…
I was booking ticket through their website wow tickets.com my money git debited and still I haven't recieved my refund it's has been since one month, only false hopes I received my order 1039992
28 July 2025
Unprompted review
Reply from Wowtickets
Dear Customer,
Thank you for sharing your feedback. We’re sorry for the stress this situation caused you. Our team was in constant contact with you regarding this case, working closely with the payment provider and supplying all confirmations to ensure your funds were released by the bank. We’re glad that the money has since been returned to your account.
We appreciate your patience throughout the process and hope to welcome you back for a smoother experience in the future.
I would recommend, not a scam
So now I can write review. Arrived yesterday, our flight was Antalya - London. Bought tickets here because it was nearly £300 cheaper than easyjet offered. Got tickets instantly on my email. But my worry was that I could not check in via easyjet application and thought it was scam. Finally, checked in and got boarding passes without no problem via easyjet website, not my profile in app.
Recommend this company.
Thanks for your work.
12 August 2025
Unprompted review
Reply from Wowtickets
Thank you for taking the time to share your detailed feedback! We’re delighted to hear that you received your tickets instantly and saved significantly on your booking. We understand how important peace of mind is when traveling, and we’re glad everything went smoothly with your check-in via the airline’s website.
Your recommendation means a lot to us, and we look forward to helping you with your future trips.
Safe travels,
The Wowtickets Team
Tickets not issued and Refund not done
I had booked 3 tickets of a flight. The amount has left my bank account and in the mail they had stated that “Your card was not charged — the amount was only blocked and has now been released.” But I still didn’t get my money, any response from them or Confirmation on tickets as well
Order 1039917
28 July 2025
Unprompted review
Reply from Wowtickets
Hi Karthik,
Sorry for the stress—here’s what happened:
• Booking error: The payment failed on our side, so the tickets were never issued.
• Instant refund: The charge was automatically reversed the same day.
• We have sent you the STAN number in the mail so you can verify it with the bank if needed.
Most banks return the money in a few hours, but it can take up to 3–5 business days to show on your balance.
If you don’t see it after 5 days try to provided your bank with the STAN
Thanks for your patience—hope we can give you a smooth booking next time.
Best,
ANDY
Customer Experience Lead, WowTickets
I had an issue where my ticket was not…
I had an issue where my ticket was not issued even though the amount was debited from my account. I reached out to WowTickets support, and I’m really impressed with their prompt and professional response. They quickly acknowledged the issue and helped me get my refund without any hassle. Great customer service—reliable and supportive! Thank you, WowTickets!
19 July 2025
Unprompted review
Reply from Wowtickets
Hi
Thank you so much for updating your review—we’re really glad everything was resolved and your refund came through smoothly. We’re sorry again for the worry it caused in the first place.
As a small thank-you, we’ve sent a promo code to your email for your next booking with us. If it’s not in your inbox, please check your spam/junk folder or ping us.
Safe travels, and we hope to see you on your next trip!
Warm regards,
Andy
Customer Experience Lead – WowTickets
Raised the ticket price during payment…
Raised the ticket price during payment attempt 3 times in the row! Doesn't sound legit AT ALL!
7 June 2025
Unprompted review
Reply from Wowtickets
Hi there,
Thank you for letting us know what happened. We understand how upsetting it is to see the fare jump—especially three times in a row—and we’re sorry for the frustration it caused.
Here’s what went on behind the scenes:
• Airline-controlled pricing: Airfares are set and updated by the airlines, sometimes minute-by-minute. While you were completing booking, the airline raised the price by US $57. Our system has to display the airline’s live fare, so it refreshed each time you tried.
• No hidden fees: The entire difference you saw came from the airline, not from us. We never add surcharges after you click “Book.”
• What we do to help: When price changes are small, we often cover part or all of the increase ourselves. In this case the jump happened too quickly for us to absorb in time, and we know that’s disappointing.
What we’re improving:
1. Fare-lock option: We’re testing a feature that lets you hold the price for several hours, so sudden spikes like this don’t derail your booking.
2. Real-time alerts: You’ll soon get an instant onscreen notice explaining any price change and who caused it (airline vs. agency), so there’s no mystery.
If you decide to book again, please reach out to me directly at support@ourcompany.com with the subject “Fare Change Help”—I’ll personally monitor the reservation and, where possible, apply a goodwill discount to offset any last-minute increase.
We value your feedback and are committed to making fare changes clearer and less stressful. Thank you for giving us the chance to improve.
Warm regards,
I have booked tickets from this website…
I have booked tickets from this website 3 days back and there is no confirmation at all from their side and I have sent plenty of mails for customer service and still no response.My Order ID 1035019 and you guys should be more attentive towards customer queries.
3 May 2025
Unprompted review
Reply from Wowtickets
Hi there,
I am truly sorry for the frustration you experienced after placing order. You were right to expect a prompt confirmation and timely answers to your emails, and we fell short.
While reviewing your booking we needed to run some additional verification checks. Unfortunately, our follow-up messages weren’t as clear or coordinated as they should have been, which led to unnecessary delays. When we couldn’t complete the verification in a reasonable time, we canceled the order and issued a full refund. You should already have the refund receipt, but if anything is still unclear please let us know right away.
We’re taking two immediate steps to make sure this doesn’t happen again:
Streamlined verification: we’re revising our fraud-check process so customers receive one clear request for information rather than several overlapping emails.
Faster support replies: we’ve added extra coverage on our support inbox and introduced a 24-hour response target for all booking-status inquiries.
If you’d consider giving us another try, I’d be happy to handle your next booking personally or answer any remaining questions.
Adam head of support team
Sincerely,
Customer Care Team
terrible Wowtikets
I have been waiting for a month to get my money back for a flight that was rescheduled. The company has no contact with the airline and asks for a screenshot of my correspondence with them. They will not help you solve the problem and you will wait, wasting your nerves and time. Letters to their support service are useless, which gives absolutely no information. I categorically do not recommend it and you should probably contact the police.
16 April 2025
Unprompted review
Reply from Wowtickets
I'm really sorry about the delays and inconvenience with your refund for the rescheduled flight. I completely understand your frustration, and I want to assure you that we're doing everything we can to resolve this swiftly.
Even though we hadn't received formal authorization from the airline, we took the initiative and processed your refund last Friday. Normally, refunds are processed quickly, but sometimes bank processing times vary.
Today, we've received confirmation from the airline that everything is authorized and in order. You should expect to see the money back in your account in the next few days.
I apologize for any confusion or frustration this process has caused. We're continually improving our procedures to ensure smoother communication and faster resolutions for situations like yours.
Thank you so much for your patience and understanding.
Best regards,
Alex
I was asking for refund but nobody…
I was asking for refund but nobody answered me! Their support team doesn’t work! I sent a million requests and nothing! Idk who wrote all these positive reviews about excellent work of support team I believe it was bots because it has nothing to do with real situation.
17 March 2025
Unprompted review
Reply from Wowtickets
Hi there,
I'm really sorry to hear about your experience with our support team regarding your refund request. I'm here to help sort this out for you quickly. Could you please share any details, like your email address or ticket number, so I can locate your request in our system?
Thanks for your patience, and I'm looking forward to getting this resolved for you.
Best regards,
Alex
Customer Support Team
Excellent company
Excellent company. They do follow up your needs and always answer to your questions.
16 January 2025
Unprompted review
Reply from Wowtickets
Thank you, Jerry, our pleasure!
It was great experience as the customer…
It was great experience as the customer care always respond my concern immediately.
15 January 2025
Unprompted review
Reply from Wowtickets
Thank you for your feedback - it means a lot to us.
Reply from Wowtickets
Dear Gabriel, this is not true. We have previously responded to your review below. The validity of your tickets was verified by Air Serbia and you sent us your communication with the airline yourself, on Dec 15. We feel that this is impacting our reputation unfairly and will seek legal action.
Had excellent experience team is very…
Had excellent experience team is very much cooperative and answering all the queries.
19 December 2024
Unprompted review
Reply from Wowtickets
Thank you so much, Mudassar!
I had an excellent experience with…
I had an excellent experience with Wowtickets.com. Their team was incredibly fast in replying to my inquiries and provided top-notch assistance. It’s rare to find such responsive and dedicated customer service and I truly appreciate how easy they made the entire process. HIGHLY RECOMMENDED!
15 December 2024
Unprompted review
Reply from Wowtickets
Thank you, Pearl!
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