WowowToys Reviews 

247
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service and seamless order processes, noting that purchases arrive promptly right at their doors. Many people also appreciate the incredibly helpful customer support team, who go out of their way to quickly resolve any concerns and provide reassuring updates along the way. Some reviewers were not happy with product quality, mentioning specific issues like faulty wheels, broken parts, or items feeling poorly constructed. A few other people also felt that certain toys and items lacked proper durability, or noted that products occasionally arrived in damaged or unexpected packaging.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality, with some consumers expressing complete... See more

Delivery service

Customers had positive experiences with delivery service, consistently highlighting super fast shipping and... See more

Quality

Consumers find quality to be ambiguous, with reviewers praising solid items like scooters and toys that match... See more

Order

Clients share satisfaction on order processes, noting fast delivery, clear communication, and efficient... See more

Customer service

Customers consistently note positive experiences with customer service, praising rapid email responses, quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time buying from this company and I will be buying again, items are great and normally next day delivery but as I ordered during the Christmas holidays but it is usually next day delivery . C... See more

Rated 5 out of 5 stars

Fantastic service from start to finish, fast delivery, the balance bike is perfect for our two year old granddaughter and she loves it. Great value for money as the same bike was much more expensive i... See more

Rated 5 out of 5 stars

I initially bought a doll pram for Xmas, couldn’t fault the order process or the prompt delivery. Pram wheels became faulty just recently, so almost 5 months after purchase. I emailed their customer s... See more

Rated 5 out of 5 stars

Brought the little 3in 1 scooter had a issue you got it picked up and 2 days later we had a happy little girl with her replacement thank you so much definitely will bee using you again and 100% will r... See more


Company details

  1. Children's Toys Store
  2. also in
  3. Toy and Game Manufacturer

Written by the company

Wowow is a toy company with a difference, with a creative team with many, many years’ experience in the toy industry. Our simple ambition it to provide great value, fun, nurturing toys for little ones of all ages, helping through play to ignite their imagination and sense of wonder so they can discover themselves, and how to play with others. Wowow is committed to making products that inspire and encourage children to see new possibilities, thinking creatively and interacting, we want children to be children curious, creative and confident.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

247 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.5

All reviews

(247)

46 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

So pleased I found Wowow toys

So pleased I found Wowow toys. I was looking for a pram for my 1 year old granddaughter and they had the ideal one. Since then I've found a few toys for her from them. They are all good quality, reasonably priced and their website is great. Easy to order and great delivery times. I will be using them often.

20 June 2024
Unprompted review
Rated 5 out of 5 stars

Ordered 3 scooters!

Ordered a scooter for my sons birthday which came within 3 days. He was really happy with it. As the prices are reasonable and service was prompt, I ended up purchasing another 2 scooters for my other kids. Very happy with my purchases!

12 June 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful service

Super competitive prices and perfect quality. I placed an order at 11.30 am Friday, spent over £30 so i qualified for free delivery and it already arrived thr next day on the Saturday afternoon! Amazing service will definitely be buying from again 🙌🏻

31 May 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service

I ordered a toy for my grandson's birthday, and found he'd already got it. Contacted Wowow, and they held up dispatch, so I could choose again, rather than having to do a return and reorder. They kept in contact and were very polite and helpful. 'Over and above' service!! Thank you Wowow!

28 May 2024
Unprompted review
Rated 2 out of 5 stars

No consideration given to packaging / protection

Ordered 5 items of Lego for presents to grandchildren. Order received very promptly but came in 2 separate deliveries on same day, 1 item in first delivery then other 4 items in second delivery…..all items just individually wrapped in plastic, no protection at all, not even put in separate box….hence 3 items crushed and ruined and other 2 slightly damaged….not very impressed with way items are sent out…waiting a response to my email regarding a refund….

10 April 2024
Unprompted review
Rated 5 out of 5 stars

Joie Twin Dolls Pushchair

Amazing service ordered item at 2pm, received it 10.15am the following day. Bought this dolls pushchair for my Granddaughters 5th Birthday in two weeks time.
Opened it up and it’s lovely.Pricewise this is the cheapest from Wowow Toys I could find. So far, so good.

7 March 2024
Unprompted review
Rated 1 out of 5 stars

Big let down

Ordered a peppa pig doll pram for my granddaughter for her 1st birthday and paid for next day delivery. Has never arrived and the tracking number supplied is not recognised. Emailed the website and have not heard back. To wowwow - you are bit wow. Don’t promise next day delivery if you can’t achieve that. These items are for kids so delays are going to cause disappointment. Wouldn’t recommend.

24 January 2024
Unprompted review
Rated 2 out of 5 stars

Ordered my daughter the Evo balance…

Ordered my daughter the Evo balance bike. All she’d been going on about for weeks and weeks was that she wanted Father Christmas to bring her a “Pink bike” as her siblings have their own bikes.

I received my order, sealed. Went to assemble Christmas even to find there were missing parts! Gutted was an absolute understatement, when trying to contact Wowow toys I was sent an automated message to say that nobody would be able to get back to me until Jan 2nd at the earliest.
As much as I appreciate everybody is entitled to a well deserved break over Christmas, owning any business and certainly a toy based one, you cannot leave customers that long without any form of acknowledgment!

When asking for a resolution I was asked to contact Amazon as that’s who I purchase the item through but all Amazon wanted me to do was return it and order a new one. But how could I be so sure this wasn’t going to happen again as nobody seemed very interested!
Anyway, my husband went out a few days ago and purchased parts to replace what was missing so my daughter is thrilled - I certainly will not be placing another order with Wowow.

24 December 2023
Unprompted review
Rated 1 out of 5 stars

Atrocious, cheap product. Unsafe.

Easily the most shoddy product I have ever bought online. Screw holes not installed in the right place, mdf panels already damaged out of the box, and it is literally falling apart within 2 hours of being played with by my child (peppa pig wooden kitchen). It is cheap, nasty, unsafe crap, and I will be getting a full refund. Disappointed kid on Christmas day.

25 December 2023
Unprompted review
Rated 5 out of 5 stars

Order was returned to supplier by…

Order was returned to supplier by delivery company after it said there were 2 missed drop offs. Wowow toys email the next day and offered a refund or a rescheduled delivery. I opted for a refund in case there was a repeat problem with the delivery. I received the refund within 3 days. I feel this was all dealt with very efficiently.

14 December 2023
Unprompted review

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