wownine.com Reviews 

401
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 66 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the ordering process easy and straightforward, appreciating the simplicity of selecting products and customizing them. Many also praise the final product, noting that it often meets or exceeds their expectations in terms of appearance and quality. However, some people were dissatisfied with the delivery service, citing long wait times, lack of tracking information, and in some cases, never receiving their orders. There are also concerns about product quality, with some reviewers receiving items that did not match their custom requests or were of poor material. Additionally, some customers expressed a desire for features like estimated delivery dates and product previews before finalizing their purchases.

What people talk about most

Product

Customers had ambiguous experiences with product quality and order fulfillment. While some reviewers praised... See more

Order

Reviewers mention ambiguous feedback about order, with many customers finding the online ordering process... See more

User experience

Users describe positive interactions with the user experience, finding the process easy, quick, and seamless... See more

Quality

People report ambiguous experiences with quality, with some customers praising the gift-packaging and product... See more

Delivery service

Consumers find delivery service to be ambiguous, with some experiencing significant delays and issues.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The products looks very pleasing to the eye..my only issue is you guys should allow a spot where people can write what they'd like for it to say..for instance im ordering for someone birthday and I do... See more

Rated 5 out of 5 stars

I love my order. It came well packaged first and secondly, the order was perfect for my surprise package. Thanks


3.6

Average

TrustScore 3.5 out of 5

401 reviews

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1-star

No history of asking for reviews

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3.6

All reviews

(401)

66 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Scam Company

I ordered a sweatshirt. The work was completely subpar. Everything was off-center. Nothing like the photo. They obviously stole advertising material from another company. This is a complete rip off. And they won't refund you because it's a "custom product."

19 December 2024
Unprompted review
Rated 4 out of 5 stars

Ordering was easy

Ordering was easy, products looks great. Could improve with notifying of processing and shipping times. Don’t know when to expect my order

16 December 2024
Unprompted review
Rated 1 out of 5 stars

Won’t let me get a refund

The jumper I ordered is awful quality and tiny. My boyfriend is disappointed as he can’t wear it. I’m being told I can’t return it which is in breach of their returns policy. AVOID!!!

11 December 2024
Unprompted review
Rated 4 out of 5 stars

Great product's

Great product's but for eight bucks shipping I'd expect it not to take 4-6 weeks to arrive, it's been in NY 3 days now just sitting,cleared customs but sitting

6 December 2024
Unprompted review
Rated 3 out of 5 stars

Product looks good UI bad

I like the product but the customization needs updated it’s hard to see the colors and thread it should shout a preview using the options you choose. Also letting the customer know when to expect the package or telling them what shipping they are paying when the package will arrive but I like the concept so I’m willing to try it out.

5 December 2024
Unprompted review
Rated 5 out of 5 stars

As far as the website goes

As far as the website goes. It was fairly easy to work with. I havnt seen the product yet so I cant give rating for that yet. But I was happy that you did have a very big selection of sizes to pick from.

5 December 2024
Unprompted review
Rated 5 out of 5 stars

Cool purchase

It's easy to customise and access different products. And I love the Christmas selection, and I'll also get one with my dog at some point

4 December 2024
Unprompted review
Rated 1 out of 5 stars

VERY RUDE CUSTOMER SERVICE

VERY SLOW PRODUCTION TIME, EVEN SLOWER SHIPPING, THIS WILL COME FROM CHINA SO PREPARE FOR LONG SHIPPING!! BEEN A MONTH SINCE I ORDERED AND STILL HAVE NOT RECEIVED MY ORDER.. WILL NOT BE BACK!!

4 December 2024
Unprompted review
Rated 1 out of 5 stars

Scam

Fraudsters! I ordered a sweater for my wife on November 13, today is December 2 and there is nothing. Someone sue them for fraud, or I will.

2 December 2024
Unprompted review
Rated 1 out of 5 stars

I ordered a sweatshirt here for my…

I ordered a sweatshirt here for my husband in the size that he always wears. When we received the sweatshirt, it fit him almost 2 sizes down. I reached out to customer service about returning this and receiving my money back but they are putting the shipping back onto me so I wouldn’t receive a full refund. They even wanted me to take a picture of the product to show that it didn’t match with the correct sizing. The keep offering me a discount code which I don’t plan to use as their products don’t match their sizing chart and their customer service has been extremely poor.

20 November 2024
Unprompted review
Rated 1 out of 5 stars

Horrible company

Horrible company! Do not purchase from them!!! My product came in damaged, fraying all over the place, the sizing was not as advertised and the quality is very poor. I’ve reached out to their customer service department to try and make this right but they refuse to assist wanting to put extra cost back on me.

23 November 2024
Unprompted review
Rated 5 out of 5 stars

Easy process…

It was quite smooth and easy process and the customization was quite thorough. Can't wait to get my sweatshirt!
Thank you!

12 November 2024
Unprompted review

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