Wowhd Reviews 5

Tried to order post intro of amazon tax in NZ. They advertise as a .co.nz site shipping worldeide so i eas full of hope, but as soon as I tried to check out having entered all my details, it said No Shipping Options. When I sent an email query, the reply said click on yr zip code. So clearly they never bothered to read my query at all. I agree with others, must be a scam ite so I would AVOID!!!!

I ordered two albums 28 December 2016, 30th December order was shipped. 19 Jan contacted them to see where it was,

Hi there, you didn't pay for the expedited shipping which is traceable you opted for the free which is not. As of August 1st 2015 WOWHD is under new ownership. The order shipped out on the 30th of December and is en route. Shipping is estimated for delivery in 10-20 business days, however, at times, may take up to 45, if any delays with customs.

They advised it would be 45 day delivery even though website clearly states 14 days.

I contacted them again on the 15th February to see where it was. No response so I emailed them that I was going to dispute the transaction with my bank as non delivery of goods. They responded with thank you for advising us. No update on where goods are no customer service, no replacement no offer of a refund. I emailed them and advised it was shocking customer service.

They then said they would resend or refund. I don't trust them at all it appears to be a scam site. Beware if you opt for resend you will be out of recourse to dispute the transaction with your bank. So I am down $57 and have no records and no hope of ever getting them.

Finally received my dvd from wowhd.fr 34 days later and the dvd came from Belgium if you are waiting your order wait until 45 days after your order if it not arrive email wowhd to re ship our re fond.

I placed two orders on 28th November 2015 and received everything a couple of days ago, so my faith in WowHD has been renewed! The goods were well packaged and perfect apon opening.

WOWHD.co.nz (formally cdwow) USED to be a great company but seem to have fallen to pieces. Logins no longer work. There are no responses to emails to their support team, or through the form on their website. I have resorted to social media to try and find out what's happening and see that twitter has responses going back to May all giving out the same line as a response "please send us your order number and we will get back to you" Well I did that through facebook private messaging and never heard another thing. So sad as used to be my go to place to buy dvds and cds.

Be very very cautious if you use them at the moment. You pay at time of order and there doesn't appear to be any way to get support when it goes wrong. I am still waiting for either my dvd from several months ago (1st choice) or a true communication effort or my money back.
Prove it is a genuine glitch and I May, possibly, risk using them again, but this possible 2nd chance is only based on the company they used to be. Now they look untrustworthy and very risky to use. A sign of goodwill through at least an apology on their website might go back to restoring my faith.