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Wound Care Shop Reviews 

396
•
TrustScore 1.5 out of 5

1.5

Health & Medical
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Rated 1 out of 5 stars

I have ordered masks and other products on 31 Jan and the payment was already received. But I don't know why there was no further follow up about the delivery and CS has not replied my enquiry. I unde... See more

Rated 1 out of 5 stars

After confirmed the purchase, all purchase details disappeared and redirect me to home page. By then, I found out that most of the masks was sold out. However, I couldn't log in to my profile for re... See more

Rated 1 out of 5 stars

I have sent submission several time to get back my login password but no reply email at all. All I wanna check is whether my order has been processed or not. I have even made a phone call but the guy... See more

Rated 2 out of 5 stars

Placed an order on 2nd Feb, was told will be ship out last Thursday/Friday but still have not heard anything. No updates or tracking#. Very disappointed especially when there is no flights from US to... See more

Company details

  1. Health & Medical

About Wound Care Shop

Information provided by various external sources

The Wound Care Shop is your one stop shop for Wound Care Products - compression stockings, first aid kits, wound care prep, wound care dressings, personal care, personal protection, odor eliminators. We offer products by 3M, Coloplast, Convatec, DeRoyal, Hollister, Johnson and Johnson and more.
WoundCareShop.com is an extension of Eagle Highland Pharmacy, an independent (still!) pharmacy located in Indianapolis, Indiana USA. The goal of our online store is to maintain and improve the level of support we can provide to customers looking for these wound and skin care supplies - and to continue to operate as a small, independent pharmacy.

Contact info

1.5

Bad

TrustScore 1.5 out of 5

396 reviews

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No recent history of asking for reviews

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1.5

All reviews

(396)

1 review in the last 12 months

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Rated 1 out of 5 stars

A Bitter Experience

I placed an order on 8 Feb 2020 for next day delivery. I followed up with an email on 9 Feb 2020. I received their reply on 17 Feb 2020 that they don't have stock for some of items (without telling me what they don't have and what can be shipped). I deeply regret placing order with WoundCareShop.

17 February 2020
Unprompted review
Rated 3 out of 5 stars

Order tracking

I didn't create an account when purchasing my order, then I found that I cannot track my order in that situation, so how can I know my order status? I hope that you can add a new function to track orders by order no. In your site, thank you.

17 February 2020
Unprompted review
Rated 1 out of 5 stars

No reply for the email

No reply for the email, even the promised ship date they told me on 10 days before, but there isn't any update till now. Emailed a lot of time, no reply. Terrible experience

15 February 2020
Unprompted review
Rated 1 out of 5 stars

BAD online experience

After confirmed the purchase, all purchase details disappeared and redirect me to home page. By then, I found out that most of the masks was sold out. However, I couldn't log in to my profile for review. I have submitted my information during the payment.
Finally sent message in your page for further enquiry about the purchase. NO one even reply my message.
Terrible online experience.

14 February 2020
Unprompted review
Rated 5 out of 5 stars

A great team

A great team! Helpful and friendly personnel, and response promptly. Excellent service!

14 February 2020
Unprompted review
Rated 5 out of 5 stars

Listen to the customer, and provide good service

After I reviewed the customers' comment, I did not expect they can shipping the order so fast. However after I talked to one representative, it turned out they accelerated the ordering process, and I got my package this morning. Thanks anyway!
The only thing I want to complain is that it is difficult to reach them.

13 February 2020
Unprompted review
Rated 5 out of 5 stars

Great service

The people are helpful and friendly. I understand that some customers are anxious about the delivery time frame for the masks but I think it's unfair to leave negative rating due to this unusual event. Wound Care Shop tries to communicate via their website and I've been able to reach them by calling during their office hour.

13 February 2020
Unprompted review

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