WorldSoccerShop Reviews 

1,342
TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

SCAMMERS!! This website is an absolute scam, please please please do not order from here. I ordered a jersey that was supposed to arrive in 3 days and received an email from World Soccer that it would... See more

Company replied

Rated 3 out of 5 stars

Easy to order. Shipping is a joke. Package arrived and jersey was literally in a ball in the bag. Did not look new due to this. Wrinkles were ridiculous. Had to be steamed to release all the wrinkles... See more

Rated 1 out of 5 stars

Deceptive shipping and poor customer support. I paid for Express 2-day Shipping and my order took 4-days to get to me. Customer support claims that it arrived in 2-business days and refused any refu... See more

Rated 5 out of 5 stars

Consummate professionals. Website is functional, great selection, decent turnaround time, customer service is tremendous. I've ordered dozens of kits from them, they have not disappointed. If i... See more

Company details

  1. Soccer Store
  2. Clothing Store
  3. Men's Clothing Store
  4. Shoe Store
  5. Sporting Goods Store
  6. Sportswear Store

Written by the company

WorldSoccerShop.com is the premier online store for soccer fans and players with the largest selection of officially licensed club and national team jerseys as well as soccer cleats, jerseys, and more for the active player. Powered by Passion!


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2.7

Poor

TrustScore 2.5 out of 5

1K reviews

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2.7

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(1,342)

22 reviews in the last 12 months

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Rated 1 out of 5 stars

Absolute garbage material

Absolute garbage material. I ordered 3 Barcelona jerseys and sweaters. And it’s the cheapest quality material and the Barcelona logo is a sticker. Garbage.

4 August 2022
Unprompted review
WorldSoccerShop logo

Reply from WorldSoccerShop

Mustafa,
Sorry for your experience. Please send me your order # so I can look into your order.

WorldSoccerShop - https://www.worldsoccershop.com/ - only carries official Barcelona gear with all of the jerseys purchased directly from Nike. If there is a defect we are happy to exchange the jersey for another one.

David F

Rated 4 out of 5 stars

Waiting for refund, counterfit items

I had to return 2 ítems of an order I placed. The process was simple but a bit harsh at the begining. The other ítems on my order (all football Shirts) were fines.

31 July 2022
Unprompted review
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Reply from WorldSoccerShop

Osvaldo,
Again my apologies for the issues. These are from ABA Sport although I don't know the exact details with the barcode included with the item.

I see that these were ordered in July. If they still have the tags and have not been worn you can return them for a refund.

David F

Osvaldo,
Sorry about your shopping experience. Can you please send me your Order # and I will look into the order? We order and receive all items direct from adidas (or other brand depending on club/national team) so all items are officially licensed.
David F

Rated 5 out of 5 stars

Excellent online store

My delivery was right on time, excellent quality, prompt customer service, would definitely buy here again, glad i didn't get carried away by the bad reviews!

13 July 2022
Unprompted review
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Reply from WorldSoccerShop

Thank you for taking the time to leave a review. We believe we have the best selection of officially licensed soccer gear in the US and our team works hard to process and ship all (in-stock) items within 24 hours. I hope you enjoy your jersey, cleats or whatever you may have purchased and will ship with us again.

David F

Rated 3 out of 5 stars

More of a question

More of a question, The new barcelona jersey is available in 3xl will it be us/uk sizing or will it be like china and to small, before i order ?

25 June 2022
Unprompted review
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Reply from WorldSoccerShop

This is an officially licensed Nike product so you should be good with your standard size in officially licensed Nike gear (not counterfeits). With Nike standard increases in sizing the jersey should be in the below range for the 3XL:
• 50-53 Chest
• 44-47 Waist
• 49-52 Hip
• 36 Inseam

Hope this helps.

David F

Rated 1 out of 5 stars

WSS sucks

I ordered a jersey from here, and I was going to get two. They had my size, but they didn't have my cousins size. So I ordered from here, and the other jersey I got from Lids. Both jerseys I ordered on the same day, WSS 1st then I ordered from Lids. My cousin has already received his jersey, he got it on Wednesday, this week. I won't be getting my jersey till next Tuesday. I get that the pandemic has changed the shipping game, but I'll be honest. I wish I would of ordered my jersey from Lids as well. Moving forward, I will no longer be purchasing anything through WSS. I spoke to a Brittaney via email, she was no help at all, and then I got an email from Jonathan, as Im just going to refuse the package. So now I got to order it from Lids, and I'll just wait patiently a bit longer, I mean heck, I bet I'd still get the jersey from Lids before WSS's even gets to me. That'd be sad. Anyways, my recommendation, is to not buy from WSS, but get your jerseys from a different source. These guys suck, can't even refund the shipping, yeah will now you can refund the whole order, as I said, I'll be refusing the package at the doorstep.
Order# 74890980686369880035 (FedEx)

Order# 422487699

Edit: David I have a question, so yesterday, you told me that the order should of arrived today, and what do you know, of course nothing. I'm not surprised however. So tomorrow will be 2 weeks exactly from the date of order. When I refuse this package, what, am I gonna have to wait two weeks to have my funds back in my account. I mean seriously, this is the worst experience I've ever had to deal with. This is really ridiculous, man you guys should be ashamed of how y'all do y'alls business. I really hope for future customers sakes, that you guys up y'alls delivery service, because this has definitely been the worst.

Edit: 16 June, Thursday
David, it's now been two weeks, still no jersey. This is ridiculous, I need my money back asap, and I don't mean in two weeks, I need it asap. I've sent the last customer service representative that made contact with me through my email, so get it done. You know I will say this, I've shopped with y'all in the past, and I've never, ever had an item ever take more than two weeks to get to me, oh and FedEx, yeah they may have lost the order, I can't see any details from their webpage. Y'all need to figure out y'alls shipping, cause no one should ever have to wait two weeks for an item that was in stock at the time of purchase.
AJ B.

11 June 2022
Unprompted review
WorldSoccerShop logo

Reply from WorldSoccerShop

AJ,

My apologies for the time it took for delivery. We are happy for you to reject delivery or return for a refund of the jersey price. The Club America 2021/22 jersey is a great jersey. The club has done a great job with Nike with some bold looks for the team.

I know you are frustrated but will note the Lids jersey is currently $89.99 although it may get to you faster. We are happy to work with you on any decision you make about returning the jersey.

David F

Sorry for the issue with your jersey. We are happy for you to return the item for a refund. I checked with FedEx and package is still scheduled for delivery tomorrow.

Can you please send me your WSS Order # and I can look into why the jersey was delayed.

Thank you,
David F

Rated 1 out of 5 stars

I would like to refund my order

I would like to refund my order. My order number is 422487570. I would like my money back asap. I’m also Canadian so I paid in CDN. The total was $373.10

3 June 2022
Unprompted review
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Reply from WorldSoccerShop

Nicholas, Thanks for your review. I have forwarded your request to cancel and refund your order to customer service. I am unable to process refunds as I only manage our customer reviews. It would be helpful if you also contacted customer service directly: contact customer service at info@365sport.com or call customer service by phone 1-800-277-7255 to speak with a sales agent.

David F

Rated 1 out of 5 stars

The worst experience ever

The worst experience ever. Do not order from this website.

7 May 2022
Unprompted review
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Reply from WorldSoccerShop

Thanks for your comment. Please let me know if I can help you resolve your issue. And the issues you faced so we can work to improve the site. Please send me your order # and I can look into the issues and get back to you.

David F

Rated 5 out of 5 stars

Well worth it. Beautiful Jersey

To Canada in under 7 days even with FedEx carrying most of that wait time. Beautiful Jersey. Authentic as promised. It fits perfectly and I am pleased with the purchase. Will order again.

28 March 2022
Unprompted review
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Reply from WorldSoccerShop

Thanks for the review. WSS carries the best selection of authentic gear and work hard to get orders shipped quickly. Congratulations on Canada qualifying for the World Cup. It will be an exciting winter for Canada.

David F

Rated 5 out of 5 stars

Who's my carrier for my cleats?

I ordered some soccer cleats and i got the tracking number but i dont know who the carrier is. I'll give a 5 star if y'all tell me who the carrier is.
They told me my carrier thanks

22 March 2022
Unprompted review
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Reply from WorldSoccerShop

Maria,
Thanks for your order for the PUMA FUTURE Z 1.3 Tease FG/AG. This item is not due to be delivered to our warehouse until early April. Once received it will ship out via FedEx ground. I will request this be upgraded to 2nd Day.

For additional questions, please contact World Soccer Shop customer service at info@365sport.com or call customer service by phone 1-800-277-7255 to speak with a sales agent.

David F

Rated 3 out of 5 stars

Good quality products, just expect delays

Have shopped several times with them and am happy with their quality of products. Only issue I really have is that their shipping is generally pretty delayed or on backorder. Other than that, a good spot.

23 January 2022
Unprompted review
WorldSoccerShop logo

Reply from WorldSoccerShop

Marcos,
Thanks for your review. We work with the brands (adidas, Nike, Puma, etc) to carry the best and official products for clubs and national teams from around the globe.
We are always looking for ways to improve our shipping process. In stock items ship within 24 hours but there have been more issues related to backorders some due to global supply chain issues. Please make sure to note if an item is customized as these take longer to ship.

David F

Rated 5 out of 5 stars

Very fast shipping

After reading some reviews I was skeptical about ordering from the website. I still went ahead and order a chivas authentic shirt, the shipping was very fast i was supposed to receive it on Dec 22 but actually arrived on Dec 16 which is amazing the item was just as described
I definitely recommend this site and will continue to order from here

17 December 2021
Unprompted review
WorldSoccerShop logo

Reply from WorldSoccerShop

Margarita,

Happy holidays and thanks for the review. Glad you love the jersey. Please order from World Soccer Shop the next time you need a jersey and make sure you (and all those considering WSS) order direct from our site - https://www.worldsoccershop.com/ - as many sites are designed to look like our site but don't provide the same great product and customer service.

David F

Rated 1 out of 5 stars

Will never buy from this company again

I ordered soccer boots in July. Sent them back because I decided to buy locally, I STILL have not received my refund and it has been 5-6 months.. I have called the company on numerous occasions and they change their answers everytime. Some of the employees are nice and its not their fault but in general the customer service is atrocious.

9 December 2021
Unprompted review
WorldSoccerShop logo

Reply from WorldSoccerShop

Sam,
Sorry for the issues and delay with you refund. Can you please send me your order # and I will look into the status? We work to quickly refund customers on items returned in proper condition.

David F

Rated 1 out of 5 stars

Buyer Beware

Buyer Beware
Do not use this company they are scammers and operate in a fraudulent manner. Action has been taken against this company and they will be handled accordingly so they are held accountable and are not able to defraud any more innocent customers.

All of their responses are generic and hold no value. Worst experience in all my online shopping experience. If you value your money that you work hard for - DO NOT use this company.

1 December 2021
Unprompted review
WorldSoccerShop logo

Reply from WorldSoccerShop

Sorry for the issues with your order. I'll try and make sure this is not a generic reply. Please send me your order # and I can look into it for you.

Or you can contact the World Soccer Shop customer service at info@365sport.com or call customer service by phone 1-800-277-7255 to speak with a sales agent.

Thanks for your patience as we work to get your order issues resolved.

David F

Rated 1 out of 5 stars

I order a Arsenal Goalkeeper (XL…

I order a Arsenal Goalkeeper (XL 2019/20) top back in December 2020 as a present, It took weeks to arrive and the quality of the shirt was POOR. I used the website information to return the product as the confirmation email gave very limited information on exchanges and returns. It explained that I should post write the address on the parcel and write the reason for return in the parcel. How do I go around a refund which I still haven't received? Order number #56683

1 December 2021
Unprompted review
WorldSoccerShop logo

Reply from WorldSoccerShop

Zac,
Unfortunately #56683 is not an order number for World Soccer Shop. There are many copycat sites that are made to look like ours but do not provide the same quality and service as WSS. Please make sure you visit WSS directly - https://www.worldsoccershop.com/ - or can contact customer service at info@365sport.com or call customer service by phone 1-800-277-7255 to speak with a sales agent.

David F

Rated 1 out of 5 stars

TOO MANY DELAYS

my shirts nearing 5 months of not being delivered and i wouldnt put it past them to delay another 2 months waiting neary half a year for an order is ridiculous

order number 420395662

27 November 2021
Unprompted review
WorldSoccerShop logo

Reply from WorldSoccerShop

Jonathan,
Sorry for the delay on the shipment of the Inter Milan 21/22 home soccer jersey. This item is backordered with Nike as they wait for delivery from Asia. World Soccer Shop is a priority Nike customer and will get is as soon as it reaches the US warehouse.

Remember that you are not charged for an item on back order/pre-order until it has shipped. You may cancel an item on back order/pre-order at any time before shipment. Also, please keep in mind that back order/pre-order dates are subject to change and you do not pay additional shipping for back orders/pre-orders.

David F

Rated 1 out of 5 stars

I ordered a customized jersey more than…

I ordered a customized jersey more than a week ago and they refuse to tell me anything other than it's being customized still even though they told me it should ship out 2 days ago! I called customer service and they won't give me an estimate on when it will ship! Don't order from this place unless you feel like waiting an extra month just to get your product! I have orders from here before and had no problems but it's not worth it anymore! My order number is 421005916.

10 November 2021
Unprompted review
WorldSoccerShop logo

Reply from WorldSoccerShop

Nicholas,

Sorry for the delay shipping your customized Bayern Munich 21/22 Third Jersey. A cool looking jersey.

I confirmed it is in the customization department and should be customized soon. Holiday shopping started earlier which caught us a little off guard and has caused some delays in the customization.

We have waived your shipping charge. Thanks for your patience.

David F

Rated 1 out of 5 stars

Don't order from this site

I ordered a jersey in July and was just told it's back ordered until mid-December. Waiting 5 months for a delivery is absurd. Definitely not using them again.

9 November 2021
Unprompted review
WorldSoccerShop logo

Reply from WorldSoccerShop

Justin,
Sorry for the delay on your order. Please send me your order # and I can look into it for you.

Unfortunately, I can not speed it up if it is backordered but can help evaluate other options.

David F

Rated 1 out of 5 stars

order soccer cleats from the world…

order soccer cleats from the world soccer shop and also talk to the customer service, they still haven't shipped the order in three weeks. My order number is 420549814

6 October 2021
Unprompted review
WorldSoccerShop logo

Reply from WorldSoccerShop

Prakash,

UPDATE - I had someone research and resolve the issue. Your order has shipped and is scheduled for delivery today - FedEx 284644436359

Thanks for your patience.

DF

Sorry for the issue and delay with your order. Can you please send me your order # and I will check on the status.

All orders for in stock cleats have shipped so yours order should have shipped unless it is on backorder.

David F

Rated 2 out of 5 stars

Placed order July 17 still no update…

Placed order July 17 still no update after confirmation. Sent customer service email and still no response. Order # 419947386

9 September 2021
Unprompted review
WorldSoccerShop logo

Reply from WorldSoccerShop

Michael,

Sorry for the delay with your order. I reviewed your order and the Chelsea jersey is on backorder from Nike. It is due to arrive in late September but I know some supply chains have been delayed over the past couple of weeks.

Once received it will be shipped to you.

David F

Rated 1 out of 5 stars

Ordered cleats for my daughter on 8/18

Ordered cleats for my daughter on 8/18, estimated delivery date was 8/25. On 8/25 the estimated delivery date changed to no delivery date available at this time. A few days later a new delivery date of 9/5 showed up, on 9/5 the delivery date again was changed to no delivery date available at this time. I checked customer service on the website and found out the company knew the shipping was running 2 weeks behind but still advertised a date knowing they would not be able to meet that posted date. I called customer service only to be told once it is shipped it is out of their hands and she is sorry but I should have it by the end of the week. My daughter plays collegiate soccer and developed a hole in her current cleats and she is not local to me, I was expecting her to have her cleats two weeks ago and still no cleats and no idea a to when they will arrive. I paid $11 for shipping for what? and again all I was offered is sorry and they should be there by the end of the week. I also emailed customer service 2 days ago and still haven't received a response. Order #420348585

9 September 2021
Unprompted review
WorldSoccerShop logo

Reply from WorldSoccerShop

Vince,

Sorry for the delay in shipping your daughter's soccer cleats. I believe the package should be delivered the end of this week or early next week.

This has been a very challenging peak season with large order volume and difficulty finding workers. We have all full time staff, even the owner, helping with packing and shipping orders in our attempt to hit ship dates.

I'm sorry your order was sent out later than expected.

David F

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