Good communications and timely notifications regarding delivery. The roses were well protected and packed. Considering the adverse weather conditions, the plants are quite healthy, with minor sunburn/... See more
Company replied
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Review summary
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Order processing was efficient. Rose plants were smaller in size than I expected though they were in healthy condition. They started to bloom two weeks after I planted in large pots as I am still con... See more
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Delivered quickly and packaged well. One issue us delivery man. He was late no update to me and I contacted company about it and got nowhere. The stated it could be delivered up until 9pm but time sl... See more
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Order was quickly delivered but the package was damaged and one of the rose was laying on the ground on its side. We were not at home as we received an email less than an hour before the package was d... See more
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Company details
Written by the company
World of Roses started growing roses in Bedfordshire in the 1960's. The family run business was started by Paul Chessum initially producing roses in his parents back garden. Over the years, the business has evolved and expanded to become one of the largest growers in the UK and Europe and is now in its third generation in the family. We are specialist suppliers and growers of premium quality British roses, supplying garden centres and our own online store. We have recently expanded our product range to offer beautiful gifts to cater for all occasions.
Contact info
Eventus House, PE6 8FD, Market Deeping, United Kingdom
- 0844 502 0511
- cs@worldofroses.com
- worldofroses.com
4.3
Excellent
5K reviews
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The rose for my son was very good and I…
The rose for my son was very good and I was pleased with it. However, I was more pleased with the 4 roses I had bought previously. I think, perhaps, it was the delivery that irked me more. It arrived over 6 hours late and was left out all night on my front doorstep, and on its side which spilled out some of the soil. That, however, is not the rose's fault. I would still use this company, as they obviously take great pride in their product. I'm just glad it wasn't raining.
24 September 2026
Reply from World of Roses
Hello,
We are glad you enjoyed your experience with the quality of your recent plant purchase, as well as your previous orders. We truly appreciate your loyal support and your positive feedback regarding the care put into our items. At the same time, we acknowledge your frustration concerning the shipping process. A severe delivery delay, along with your package being left overnight on its side and losing soil, is certainly not the standard of service we aim to provide. We are sharing your delivery details with our courier partners to ensure packages are handled with care and left securely in the future. Thank you for your continued trust in us.
Kind regards,
World of Roses Customer Service
Was told on the day of dispatch the…
Was told on the day of dispatch the wedding rose I had ordered was cancelled due to poor condition. It was for a friend returning from their wedding so the surprise was ruined. I was also annoyed they said refund can take up to 14 days. So they take my money, no rose and I have to wait 2 weeks for a refund! I went with another company same day dispatch great service. It would have been a nice gesture if goid will to offer a small discount off next order for the inconvenience and disappointment caused but no nothing. Not good customer service at all. I wont be using them again.
2 October 2026
Unprompted review
Reply from World of Roses
Hello,
Thank you for taking the time to share this feedback. We recognize how important this special gift was for your friend's wedding celebration, and we acknowledge the disappointment caused by the last-minute cancellation and the waiting period for the funds to return to your account. Your experience with our communication and customer care during this process fell short of expectations. We are reviewing our inventory checking processes and refund processing times to prevent similar situations from happening in the future and to ensure better support for our customers.
Kind regards,
World of Roses Customer Service
I bought a rose for an anniversary…
I bought a rose for an anniversary gift. The rose arrived in lovely gift packaging and was an attractive healthy plant. The delivery was fast and seamless. I would definitely order from World of Roses again
2 October 2026
Unprompted review
Reply from World of Roses
Hello,
Thank you for your fantastic feedback. We are thrilled to hear that the anniversary plant arrived quickly and was presented so beautifully. It is wonderful to know that you were pleased with its health and appearance, and we truly appreciate your willingness to shop with us again in the future.
Kind regards,
World of Roses Customer Service
Third time, last time.
This was my third experience using World of Roses company. The first experience, early in the year, was spoiled due to delivery issues and damaged plant. I gave the company a second chance, later in the year and was pleased with the service and product. Unfortunately this third purchase was delivered in a poor condition, squashed and broken pot, compost scattered throughout and plants looking bruised and sad.
Customer service was impersonal and, in my opinion, appeared dismissive. I’ve removed myself from mailing list and will not be using this company again.
22 September 2026
Reply from World of Roses
Hello,
Thank you for taking the time to share your detailed feedback with us. We regret that your latest order arrived in such a damaged state, with a broken container, spilled soil, and harmed plants. It is also concerning to learn that our customer support felt cold and unhelpful when you reached out about this issue. We aim to provide both healthy blooms and supportive service, so failing to meet those standards on your third purchase is disappointing. We are taking immediate steps to review our packaging methods and internal communication training to prevent these problems from happening again.
Kind regards,
World of Roses Customer Service
Ordering and delivery was quick and…
Ordering and delivery was quick and easy. Rose was a gift and well received by the recipient.
21 September 2026
Reply from World of Roses
Hello,
We're delighted to hear that your ordering and delivery experience was quick and easy. It's wonderful that the rose was well received by the recipient!
Kind regards,
World of Roses Customer Service
Lovely roses great service
This is the second rose we have had delivered as a gift for someone and both times they have been healthy plants and delivered on time . Will definitely use again
21 September 2026
Reply from World of Roses
Hello,
We're so pleased to hear that the roses you've sent as gifts have arrived healthy and on time! We truly appreciate your continued trust in us and look forward to assisting you again.
Kind regards,
World of Roses Customer Service
A beautiful rose that I bought for my…
A beautiful rose that I bought for my Sister's silver wedding anniversary was absolutely beautiful and arrived on time and well packaged thankyou
9 September 2026
Reply from World of Roses
Shona Simpson,
We're so pleased to hear that the rose for your sister's silver wedding anniversary was beautiful and arrived on time and well-packaged. Thank you for your kind words!
Kind regards,
World of Roses Customer Service
Seamless effortless mail order service.
11 September 2026
Reply from World of Roses
RJ,
We're delighted to hear your mail order experience was so smooth and effortless. Thank you for your kind words!
Kind regards,
World of Roses Customer Service
Reply from World of Roses
Anne Carr,
We are so pleased to hear that your lovely rose arrived looking very healthy. Thank you for sharing your positive experience with us!
Kind regards,
World of Roses Customer Service
Excellent company to buy from
Excellent company to buy from. Beautiful gifted roses especially for special occasions such as retirement or friends and family birthdays etc. Definitely buy again.
9 September 2026
Reply from World of Roses
Maria,
We're so pleased to hear you consider us an excellent company to buy from and that you appreciate our beautiful roses for special occasions. We look forward to you buying from us again!
Kind regards,
World of Roses Customer Service
Excellent!
We have ordered many roses as gifts over the years. Always received in great condition, with lovely gift wrapping & sturdy packaging. Very professional service. Fast delivery.
16 September 2026
Reply from World of Roses
Inchall,
We are so delighted to hear that your gift roses have consistently arrived in such wonderful condition, beautifully wrapped, and securely packaged. We truly appreciate your kind words about our professional service and fast delivery. Thank you for your continued trust in us!
Kind regards,
World of Roses Customer Service
Reply from World of Roses
Thank you for your review, we are pleased to hear that you are happy with our service.
Kind regards,
World of Roses Customer Service
Didnt arrive as the package wasnt…
Didnt arrive as the package wasnt robust enough and the courier destroyed it- and didnt bother delivering it. I chased it uo after 6 dys to be told i needed to give it 3-5 dys 🤷♀️daaaa. Ended up asking for a refund and bought one from Gardeners Dream. Arrived in 3 dys and packed brilliantly.
2 September 2026
Reply from World of Roses
Debbie,
We are truly sorry to hear that your order didn't arrive in satisfactory condition due to issues with the packaging and courier. We understand your frustration with the delivery delay and the subsequent need for a refund. We appreciate you bringing this to our attention so we can review our processes.
Kind regards,
World of Roses Customer Service
Easy site to use found exactly what i…
Easy site to use found exactly what i needed and a quick order process
7 September 2026
Reply from World of Roses
Kpark,
We're delighted to hear that you found our site easy to use and that you were able to find exactly what you needed with a quick order process. Thank you for your positive feedback!
Kind regards,
World of Roses Customer Service
Outstanding Customer Service
Good quality product, good delivery service and outstanding customer care!
11 September 2026
Reply from World of Roses
Hello,
We're so pleased to hear that you were happy with the quality of our product, our delivery service, and our outstanding customer care! Thank you for your wonderful feedback.
Kind regards,
World of Roses Customer Service
The rose was delivered for a 90 year…
The rose was delivered for a 90 year old lady on time for her birthday.
10 September 2026
Reply from World of Roses
Hello,
We're so pleased to hear the rose was delivered on time for such a special 90th birthday celebration. We hope the lady loved her gift!
Kind regards,
World of Roses Customer Service
Reply from World of Roses
Hello,
We're glad to hear we delivered quickly. We appreciate your positive feedback.
Kind regards,
World of Roses Customer Service
Easy to use website and lovely rose.
I bought the rose very easily on line and my niece was very pleased with it.
1 September 2026
Reply from World of Roses
Hello,
We're so pleased to hear that your online purchase was easy and that your niece was very happy with the rose! Thank you for sharing your positive experience.
Kind regards,
World of Roses Customer Service
Fantastic service
Fantastic service. Good communication & arrived in good order. This is the second time I’ve used World of Roses & would definitely recommend & use again in the future
8 September 2026
Reply from World of Roses
Hello,
We are absolutely thrilled to hear about your fantastic experience with us! It's wonderful to know that our communication and delivery met your expectations, and we truly appreciate your continued support. We look forward to serving you again.
Kind regards,
World of Roses Customer Service
Amazing arrived within few days and…
Amazing arrived within few days and look great
Will recommend to everyone
Thank you so much
7 September 2026
Reply from World of Roses
Hello,
We're so pleased to hear that your order arrived quickly and looks great! Thank you for your kind words and recommendation; it means a lot to us.
Kind regards,
World of Roses Customer Service
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