My experience with Issy, Colin and most notably Grace was amazing. They made me feel at ease despite being overly stressed about navigating the registration aspect. Grace was very warm and patient and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very polite and friendly staff. Melissa is an absolute legend! Ran me through everything I needed know about the information to give them, and useful tips on what was involved. They have helped me se... See more
Company replied
Workwell are what they say they are. They simply work well for you, inform and confirm the hours you've worked. The margin they take is acceptable, regular text message updates and (except one occas... See more
Company replied
Adam was efficient, had full knowledge of their working processes and was patient in explaining. He was polite, thorough and professional. He took time to repeat when I struggled to get my head arou... See more
Company replied
Company details
Written by the company
Workwell Contractor Solutions is a leading provider of compliant and secure payroll solutions for contractors, recruitment agencies, and businesses across the UK. With over 30 years of experience, we specialise in Umbrella Company services across various industries, ensuring contractors are paid accurately and on time. Our mission is to simplify payroll processes, minimise risk, and maximise compliance for our clients. Trusted by over 2,000 recruitment agencies and having paid over 10 million contractors, we are committed to delivering exceptional service and innovative solutions that empower businesses and individuals to thrive.
Contact info
United Kingdom
- workwellcontractorsolutions.com
4.6
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Tried to register had difficulty in…
Tried to register had difficulty in getting password and identity .eventually had telephone call with an operator at the centre and managed to sort the problem out many thanks .
30 July 2025
Unprompted review
Reply from Workwell Contractor Solutions
Hi David,
Thank you for taking the time to update your review — we're really pleased to hear that the issue was resolved after speaking with one of our team members.
If you need any further support in the future, don’t hesitate to get in touch.
Many thanks,
Workwell Contractor Solutions.
Adam was great
Adam was great, helped me with everything I needed him too 👍
29 July 2025
Unprompted review
Reply from Workwell Contractor Solutions
Hi,
Thank you for your review! We're really pleased to hear Adam was a great help and got everything sorted for you.
If there's anything we can do to turn that 4-star into a 5-star next time, we’d love to know!
Many Thanks
Workwell Contractor Solutions
Reply from Workwell Contractor Solutions
Hi,
Thank you for your review! We're really pleased to hear you had a very good experience with us. If there’s anything we can do to make it a 5-star next time, we’d love to hear your thoughts.
Many Thanks
Workwell Contractor Solutions
Reply from Workwell Contractor Solutions
Hi,
Thank you for the 5-star review! We're really pleased to hear you had a great experience with our customer service team — polite, helpful, and friendly is exactly what we aim for.
Many Thanks
Workwell Contractor Solutions
Reply from Workwell Contractor Solutions
Hi,
Thank you for the 5-star review! We're so glad to hear we made things easy for you — that’s what we’re here for.
Many Thanks
Workwell Contractor Solutions
Reply from Workwell Contractor Solutions
Hi Raj,
Thank you for the 5-star review! We're really glad to hear you found the service helpful — we appreciate you taking the time to leave feedback.
Many Thanks
Workwell Contractor Solutions
Brilliant and clear
24 July 2025
Unprompted review
Reply from Workwell Contractor Solutions
Hi Alan,
Thank you for the brilliant 5-star review! We're so pleased to hear everything was clear — that’s exactly what we aim for.
Many Thanks
Workwell Contractor Solutions
I spoke to Adam and he was really…
I spoke to Adam and he was really helpful answered the questions I had about my pay. He is very polite and explained everything to me very clearly.
24 July 2025
Unprompted review
Reply from Workwell Contractor Solutions
Hi Rasheda,
Thank you so much for your 5-star review! We're really glad to hear Adam was helpful, polite, and able to clearly answer all your questions about pay. Great service makes all the difference, and we’re pleased he delivered!
Many Thanks
Workwell Contractor Solutions
Reply from Workwell Contractor Solutions
Hi,
Thank you for the 5-star review! We're glad to hear you found everything easy to access — we appreciate your feedback.
Many Thanks
Workwell Contractor Solutions
Reply from Workwell Contractor Solutions
Hi Melissa,
Thank you so much for the 5-star review! We're really pleased to hear you found the service helpful, patient, and kind — that’s exactly what we strive for.
Many Thanks
Workwell Contractor Solutions
Adam was knowledgeable and very…
Adam was knowledgeable and very helpful, top man
24 July 2025
Unprompted review
Reply from Workwell Contractor Solutions
Hi Keith,
Thanks so much for the 5-star review! We’re really glad to hear Adam was knowledgeable and helpful — we’ll be sure to pass along your kind words.
Many Thanks
Workwell Contractor Solutions
Review for Adam
Adam was very easy to understand, explained everything that was needed and got me signed up Quick and easy.
Exceptional service.
23 July 2025
Unprompted review
Reply from Workwell Contractor Solutions
Hi Joseph,
Thank you so much for the fantastic 5-star review! We're really pleased to hear Adam provided exceptional service, made everything easy to understand, and got you signed up smoothly — great to hear!
Many Thanks
Workwell Contractor Solutions
The admin Adam was very helpful
The admin Adam was very helpful.
Very knowledgeable and explained all the details step by step.
23 July 2025
Unprompted review
Reply from Workwell Contractor Solutions
Hi Lorraine,
Thank you for the 5-star review! We're so pleased to hear that Adam was helpful, knowledgeable, and took the time to explain everything clearly. That’s exactly the service we aim to provide!
Many Thanks
Workwell Contractor Solutions
Reply from Workwell Contractor Solutions
Hi Elez,
Thank you for the 5-star review! We're really glad to hear you were happy with the communication — we appreciate the feedback.
Many Thanks
Workwell Contractor Solutions
Adam was very informative and answered…
Adam was very informative and answered all my questions.
22 July 2025
Unprompted review
Reply from Workwell Contractor Solutions
Hi Nigel,
Thank you for your 5-star review! We're really pleased to hear that Adam was informative and able to answer all your questions — great to know you had a positive experience.
Many Thanks
Workwell Contractor Solutions
Excellant service from Gurwinder
Excellant service from
Gurwinder. Helpful and patient when guiding me through the registratiom process as a new contractor. Thank you.
21 July 2025
Unprompted review
Reply from Workwell Contractor Solutions
Hi,
Thank you for your 5-star review! We're so pleased to hear our agent was helpful and patient while guiding you through the registration process. We really appreciate your kind words!
Many Thanks
Workwell Contractor Solutions
I could understand every word he said…
I could understand every word he said to me spot on 👍
18 July 2025
Unprompted review
Reply from Workwell Contractor Solutions
Hi Stephen,
Thank you so much for the 5-star review! We’re really pleased to hear everything was explained clearly — that’s exactly what we aim for.
Many Thanks
Workwell Contractor Solutions
Sign up to Crest plus
Quick and easy signup. Adam explained the process and completed within 5 minutes
16 July 2025
Unprompted review
Reply from Workwell Contractor Solutions
Hi Ian,
Thank you for the 5-star review! We're really pleased to hear the signup process was quick and easy, and that Adam explained everything clearly and got it all sorted in no time.
Many Thanks
Workwell Contractor Solutions
Reply from Workwell Contractor Solutions
Hi,
Thank you so much for the 5-star review! We're really glad to hear you found our team kind and helpful — we truly appreciate your feedback.
Many Thanks
Workwell Contractor Solutions
COLIN!
Very Professional, Bery Quick and all sorted within 2 minutes, YAY for Colin.
M*☠️🇬🇧🥁
16 July 2025
Unprompted review
Reply from Workwell Contractor Solutions
Hi Mark,
Thank you for the brilliant 5-star review! We're so glad to hear Colin was able to help quickly and professionally — we’ll definitely pass on the “YAY for Colin!”
Many Thanks
Workwell Contractor Solutions
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.