WORDANS Reviews 

2,340
•
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Considering 77 reviews, most reviewers were somewhat happy with their experience overall. Many buyers frequently mention that the items purchased are well made, comfortable, and functional for daily use. People also enjoy receiving swift support from customer care agents who provide friendly, polite, and effective assistance during inquiries. Shoppers appreciate receiving their purchases quickly when everything goes according to plan. However, some people mentioned facing frustrating problems such as missing parts in their packages, unexpected delivery delays, and unresponsive communication channels. Others noted receiving incorrect product sizes or defective items, alongside persistent difficulties when trying to secure proper refunds or resolutions.

What people talk about most

Order

Reviewers highlight ambiguous aspects of order experiences, as some consumers report missing items, incorrect... See more

Product

Consumers find product experiences to be highly mixed, as while some reviewers praised well priced good... See more

Delivery service

Users describe ambiguous interactions with delivery service, as some reviewers report prompt shipping and... See more

Customer service

Clients share ambiguous opinions on customer service, with some reviewers praising quick and professional... See more

Staff

Customers consistently note positive experiences with staff, frequently praising helpful representatives like... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Fast to deliver, but extreem slow to assist. If you purchase items from them, please reconsider as they dont react to customer service at all. When yoy run into problems with items and like to return... See more

Company replied

Rated 4 out of 5 stars

I think those USB sticks are great. You have different colours if you like they have a big capacity. There are not too expensive and I used them to put all my photos on it.

Company replied


Company details

Written by the company

Goedkope groothandelproducten voor iedereen. kwantumkortingen, geen minimum. koop voor te gekke groothandelprijzen.


Contact info

3.1

Average

TrustScore 3 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.1

All reviews

(2,340)

245 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Christian

Very helpful and quick to respond to questions! Thank you, Christian.

5 March 2025
Unprompted review
WORDANS logo

Reply from WORDANS

"Hi Maria ,

Thank you for your kind words! We're happy to hear our team was able to help you. We can't wait to welcome you back!

Warm regards,"

Rated 5 out of 5 stars

CHRISTIAN WAS A GREAT HELP TO US

CHRISTIAN IN CUSTOMER SVC. WAS VERY HELPFUL WISH HE WORKED FOR US !!

5 March 2025
Unprompted review
WORDANS logo

Reply from WORDANS

"Hello John,

Thank you for the great review! We're thrilled to hear you had a positive experience with us. We look forward to seeing you again soon!

Best,
"

Rated 5 out of 5 stars

Thanks Ross!

I was very pleased the prompt and friendly service I received from my customer service representative, Ross. I very much felt like I was in good hands. Thanks again!

5 March 2025
Unprompted review
WORDANS logo

Reply from WORDANS

Thank you so much for the review!

Rated 5 out of 5 stars

Excellent Customer Service

I needed a defective item replaced and Ross handled it in a professional and timely manner. Thank you so much!

3 March 2025
Unprompted review
WORDANS logo

Reply from WORDANS

Hi Mona, we are so glad you received great service!

Rated 1 out of 5 stars

No Communication

No product, no response, no money back
I have ordered something for my business, and there have been no update, no product, no response to any emails. At this point, I only want to cancel the order and get my money back but don't seem to be getting any progress with that.

3 March 2025
Unprompted review
WORDANS logo

Reply from WORDANS

Goedemiddag Yarno,
Het spijt ons te horen wat u zegt, het is erg belangrijk voor ons dat uw ervaring met het kopen van onze producten positief is. Helaas hebben we u niet kunnen vinden in ons systeem. Geef ons uw ordernummer door en een van onze medewerkers zal zo spoedig mogelijk contact met u opnemen.

Rated 2 out of 5 stars

Really slow

Really slow. If it says 6 days for delivery, count on 30.

3 March 2025
Unprompted review
WORDANS logo

Reply from WORDANS

Goedemiddag Wo,
Het spijt ons te horen wat u zegt, het is erg belangrijk voor ons dat uw ervaring met het kopen van onze producten positief is. Helaas hebben we u niet kunnen vinden in ons systeem. Geef ons uw ordernummer door en een van onze medewerkers zal zo spoedig mogelijk contact met u opnemen.

Rated 1 out of 5 stars

Complete fail, money wasted

First delivery was not in the self pickup box despite DPD sending me a code. They resent the delivery but failed to send me the code to open the box. They finally cancelled and sent me a voucher. Placed the order again but after more than 2 weeks the order is still not shipped and nobody responding after 6 emails sent. Also their phone number isn't working so the only contact option is email.This seems like an outright scam, stay away unless you're happy to waste time and nerves!

2 March 2025
Unprompted review
WORDANS logo

Reply from WORDANS

Goedemiddag Blamira,
Het spijt ons te horen wat u zegt, het is erg belangrijk voor ons dat uw ervaring met het kopen van onze producten positief is. Helaas hebben we u niet kunnen vinden in ons systeem. Geef ons uw ordernummer door en een van onze medewerkers zal zo spoedig mogelijk contact met u opnemen.

Rated 5 out of 5 stars

Great Service!

Very fast responses from Ross and had a great overall experience! Ordered jackets for our company and they came really fast and were exactly what we were looking for!

16 December 2024
Unprompted review
WORDANS logo

Reply from WORDANS

Thanks for your 5* review!

Rated 5 out of 5 stars

Thank you Ross!

Thank you Ross!
Normally returning items or exchanging them is a hassle, and it takes a while. But thanks to Ross, my return process went smoothly and it was handled promptly.

Ross was very professional and polite. He took the time to hear me out and answer all my questions, You are very lucky to have Ross on your team!
I will definitely be ordering from here again in the future!

27 February 2025
Unprompted review
WORDANS logo

Reply from WORDANS

Hi lisha, thank you so much for the kind words, we will make sure to give Ross your feedback!

Rated 5 out of 5 stars

Timely and Friendly Service

Communication was friendly, clear, and timely. Ross was a fantastic agent who was beyond willing to solve my issue, and did so with exceptional effort. Moreover, the initiative to minimize environmental footprints and carbon emissions through shipping ensures that I will be back as a customer.

27 February 2025
Unprompted review
WORDANS logo

Reply from WORDANS

Thank you for the kind review and we are thrilled to hear you will be returning!

Rated 5 out of 5 stars

Christian

Christian, at custumer service, was super helpful and fast to answer my questions via email. His answers were clear and he resolved all my worries. Thank you

27 February 2025
Unprompted review
WORDANS logo

Reply from WORDANS

Hi Melanie,

Thanks so much for the positive review! We appreciate your support.

Best,

Rated 5 out of 5 stars

Ross

Hey, I just wanted to reach out and say that we ended up having to return a few items, which I thought was going to be a pain, but it turned out to be super easy. I was contacted by Ross and he was very helpful and informative and made sure we were taken care of.
Thank you

27 February 2025
Unprompted review
WORDANS logo

Reply from WORDANS

Hi Dan, we are glad you had a great experience with our customer service team!

Rated 5 out of 5 stars

Great customer service!

Ross reached out to me to confirm my order. I of course had a mistake. And instead of just printing it, he wanted to help me out! This was over and above for me! Thank you!

27 February 2025
Unprompted review
WORDANS logo

Reply from WORDANS

Hi, thanks so much for the review and we are thrilled that our team went above and beyond for you!

Rated 5 out of 5 stars

I completely recommend working with…

I completely recommend working with Wordans if you have a business as I do and still like the feel of personal communication. Christian full filled my concerns and attended to my needs. It’s good to know the larger businesses look out for the smaller ones too! Thanks Christian

18 February 2025
Unprompted review
WORDANS logo

Reply from WORDANS

"Hello Owen,

Thank you for the high recommendation! We appreciate your feedback and look forward to serving you again.

Warm regards,"

Rated 5 out of 5 stars

Great Customer Service!

I was really impressed with the customer service I received from Ross! He was super kind, quick to respond, and made exchanging my order so easy. I really appreciated his help!

25 February 2025
Unprompted review
WORDANS logo

Reply from WORDANS

Hi Kayla, We are thrilled you received top customer service!

Rated 5 out of 5 stars

Christian

Good service!!!! Nice person ! Gave a lot of help for my order

25 February 2025
Unprompted review
WORDANS logo

Reply from WORDANS

"Hi Lukas,

Thank you for the mention! We’re glad to assist you.

Best regards,"

Rated 1 out of 5 stars

Scammers !

Scammers !! No product ! No answers ! No money back !! Do not order !!

25 February 2025
Unprompted review
WORDANS logo

Reply from WORDANS

Goedemiddag Ionut,
Het spijt ons te horen wat u zegt, het is erg belangrijk voor ons dat uw ervaring met het kopen van onze producten positief is. Helaas hebben we u niet kunnen vinden in ons systeem. Geef ons uw ordernummer door en een van onze medewerkers zal zo spoedig mogelijk contact met u opnemen.

Rated 5 out of 5 stars

Customer Service

Ross did what he could to help with the situation I had and I appreciate him getting back to me and offering me a solution. I will definitely be reaching out to him again if I need anything. Thanks Ross :)

24 February 2025
Unprompted review
WORDANS logo

Reply from WORDANS

Hi Lindsay, thanks for taking the time to leave such a wonderful review!

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