WORDANS Reviews 181

I had placed an order last week, and it had arrived quickly. Everything was great, except I found that one item was missing. I reached out to customer service, and Ross had gotten back to me and resolved the issue promptly. Don’t hesitate to do business with this company!

Once I notified Ross that I was not able to track my original order he looked into the issue and resolved it immediately. A new order was processed and shipped. I received this new order today and all items were as ordered. The original shipment still has not arrived and not trackable. Thank you Ross for your prompt attention and excellent service.

Ross was the one who helped me with my order. I had a few problems with the shipping that made me very nervous and Ross figured it all out and made everything perfect. Over all the experience went from not so great to extremely satisfying thanks to him!

Fast, easy online ordering process, reaching customer service by phone was quick, easy and very helpful. My customer service representative Ross was awesome! Best customer service experience I’ve had in ages!
Currently awaiting delivery of my second order. The first order was delivered faster than expected and all product met my quality, aesthetic and style expectations.

Great customer experience in all respects. Looking forward to doing further business with these folks!

Ross was very helpful following up on my coupon code issue. He's a star!

There was an issue with considerable sizing differences between two t-shirts that I purchased. I sent an email to Wordans about it, and Ross replied to my email with very clear instructions on how to deal with a similar issue in the future. Thank you!

I find it misleading that this company promotes itself with claims like “Best Customer Service” and “Fast, Free, and Reliable Shipping,” while consistently failing to meet those promises. I understand that occasional delays can happen, but this is now the second time my order has been delayed for over two weeks – and even worse, this time the package still hasn’t been shipped at all. That completely undermines any trust in the service.

What’s even more frustrating is the lack of transparency – there is no indication of when the package might arrive, making it impossible to plan anything around it. In my case, this delay caused an entire project to fall through.

As for customer service, it’s practically nonexistent. There are no valid phone numbers to call, and emails go unanswered. This does not reflect the standards of “best customer service” as advertised. Sadly, due to these repeated and unresolved issues, I won’t be ordering from this company again.

Christian respond and dealt with my query speedily and efficiently

Best customer service. Very fast and effective. Approachable agents especially Christian he had everything sorted out so quickly before I even asked. He is very efficient and always carried me along and ask my opinion on how I want the process to go

I had a question about the delivery time for a bag order, which is very important to us. The help from Christian was fast and competent!

I don't know what happened, but my two packages are still not shipped, even though I received an email confirmation that I paid. I contacted them after 2 days (since the shipping time is 24 hours) and from Wednesday to Friday, there was no response. On Friday at 4 pm, I received a message asking what exactly my issue was. I replied immediately, and since then, there has been silence. In Monday also I wrote message email. But Monday almost has passed, and still no response or any form of communication... I've ordered before without any problems. Now, two important packages for me have not been shipped almost a week after ordering and paying... I am very upset and disappointed with this situation. Becouse I have also client and I also have to meet deadlines with orders, and now everything is just on hold because I haven't received the packages.

unfortunately I couldn't pick up the parcel so it went back to wordans but Christian from the customer-service initiated a quick and effortless refund. thank you very much for your friendly support!

Fast delivery, fast answering service team - specialy Christian made my day by helping me out a lot and solving the issue i had. Thanks!

Everything worked out well. Great quality goods. Very nice customer service (Christian N.) when I had issues with the delivery and invoice!

I am trying to resolve an issue of 61 missing shirts and no one is contacting me or helping me. I have emailed multiple times with attachments of our order and the delivery statement. Every time I call, the phone hangs up after 3 minutes of waiting.

Thank you very much for your service and excellent customer support which Alex provided to me in a very professional and friendly way!

Damir Resanovic

never reply on email.
never pick up the phone
worst company at contacting their customers
dont bother trying to get a return because they,ll ignore it until the warranty is up

I ordered once, now they keep spamming my email, and dont allow you to unsubscribe. Highly unprofessional.