WooTechy Reviews 468

I purchased the monthly android app and paid the full amount yet i'm not recognized as a premium user and can't use the full version of the application. Trying to reach customer service for 2 days now with no reply.

UPDATE:
customer service replied to my e-mail right after this review. Problem with premium account was resolved, yet again the application itself isn't helpful,doesn't work. Doesn't worth a cent.

Had all my questions answered by Belinda.

Thanks for your help!

The customer service is really great! Especially Stella who took the time to explain everything the easy way so even I could follow all the steps to solve my problem.
Thank you Stella!

I bought a software to deal with my Android phone.
The tool itself didn't do the work but Joe from customer support was able to help me get my full refund. I'm happy with the customer support from one side but on the technical part there is work to do...

The ad said there was a 30-day money back guarantee. I was not satisfied with services on the first day, so I canceled. I have received no money back.

The product had some problems but the representatives were excellent and very helpful. Mainly, Teresa the WooTechy Technical Support Specialist.

The customer service is highly efficient and understanding, Vivian was the one who was communicating with me, I felt satisfied with her service!

I really like their products and whenever I have a problem with them (which is rare), their support team are great! I have talked with Teresa from the said team and she's been helping a lot.

I can't say enough about the tech support. Belinda was probably way too patient with me and she helped troubleshoot my problem every step of the way. They respond very quickly and stick with you until the problem is resolved. Very accommodating and helpful. Much appreciated!

Belinda has been incredibly helpful in supporting on some technical issues. I really appreciate that you have proactively offered solutions and kept transparent communication while waiting for the R&D team to resolve the current issue

App was off and on

I was quite hopeful that it would help to download backup from google drive. Wasted my 2 days over trying it. Even the logging was a lot of trouble. It logged in inside my gmail account but it did not show the drive files. I tried to download backup from phone directly. Again no use. waste of time. It connected the device and instead of downloading the backup it asked for payment to start the process. It should have been mentioned in the start that this app is paid for use.

Thank you Belinda for the quick revert on my concern. I understand there will be delays in the resolution progress...I truly appreciate the pro-active compensation that you have offered while waiting for the R&D team to resolve.

My experience is being sensational! Especially with the attention to the customer that the support gives us! The attendant Chloe makes a point of mentioning how polite she is and gives us a commendable help! Thank you!

Very fast service response time, i accidentally ordered the mac version of one of their products, and Teresa instantly refunded me the complete amount.

Had a hard time using the program, didn't work with my 2 devices. Got in touch with support, and was unable to resolve the issue, so got fully compensated. What more can you ask for? tried it, didn't work, so got my money back... no risk. Thx for resolving this the way you did Teresa

Purchased, but it didn’t meet my needs to downgrade to an unsigned iOS version and they refunded me the full amount.

I had an issue after I signed up and didn't realize that they don't offer a MAC version, so I requested a refund as I was not able to use the service. Livia was kind and super attentive and the refund was issued the same day. I'm really busy and can appreciate actual customer service, which seems to be difficult for other companies to facilitate lately. Thank you Livia!

After purchasing lifetime access to iMoveGo as an SVIP I had issues with connecting to the PC app and using the IOS app afterward. After reaching out, a member of the support team; Chloe, promptly gave me steps to successfully connect to the PC app. They also offered a 30% partial refund on my purchase since the IOS app cannot be used currently but will be developed in the future.

I was misinformed what the product was capable of and after some explanation I received a full refund. Coco, whom I worked with, seems like an honest person to deal with. Be careful to understand what you are buying, a question to them asking specifically what you want it to do would be welcomed by them.