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Woody Oven Reviews 657

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, particularly the pizza dough and ovens, highlighting their ease of use and the delicious results. Many consumers also commend the prompt and efficient delivery service, noting that items often arrive quickly and well-packaged. The customer service team is frequently described as exceptional, with many people appreciating their helpfulness and quick resolution of any issues. However, some customers experienced issues with damaged deliveries, particularly with larger items like pizza tables, and a few reported receiving incorrect or late orders. There were also isolated instances where dough arrived defrosted or was difficult to work with, and some reviewers expressed dissatisfaction with the customer service response to these specific problems.

What people talk about most

Product

Reviewers mention positive feedback about product quality. Many customers praise the excellent quality of the... See more

Quality

Clients share positive opinions on quality, with many praising the excellent quality of the pizza dough,... See more

Delivery service

Customers generally express satisfaction with the delivery service. Many reviewers highlight fast and prompt... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the ease of ordering and... See more

Customer service

Reviewers highlight positive aspects of customer service, often describing it as excellent, fantastic, and... See more

Based on these reviews

Rated 5 out of 5 stars

We are a Italian family living in UK so we know the Italian way where it’s one entire pizza per person no sharing because it’s so light. The dough was very easy to handle and stretching. was our... See more

Company replied

Rated 5 out of 5 stars

Got the oven a little while back which is excellent , just invested in the table which is high quality and perfect for the oven , utensils and prep. Tip: it does take a little patience and practice to... See more

Company replied

Rated 5 out of 5 stars

We faced some challenges with the pizza table due to damage with deliveries but we got there in the end and John was very helpful, at one point packing the parts up himself so that we could get to a g... See more

Company replied

Rated 5 out of 5 stars

Just really good customer service - I made an error with the shipping address and they promptly sorted it after an email. Their product is also excellent quality. We tried some supermarket pizza dough... See more


Company details

  1. BBQ Area
  2. Food Manufacturer
  3. Garden
  4. Online Food Ordering Service

About Woody Oven

Written by the company

Great pizza. Made simple. All the tools you need to make restaurant quality pizza at home. Experience high temperature with our award winning Pizza Oven or cook restaurant quality pizza using our Ready Made Pizza Dough Balls - Winner of a Great Taste award 2025.

Woody Pizza Oven Kit
Neapolitan Pizza Dough Balls
Sourdough Pizza Dough Balls
Gluten Free Pizza Dough Balls

Voted "Best Wood Fired Pizza Oven" by BBC Good Food & "Best Value Pizza Oven" by Ideal Home.

If you have any queries or complaints please email: customersupport@woodyoven.com

Free Shipping Over £45 + Free Returns

FREE next day delivery (ex Saturday)

Get Free Next Day Shipping on all orders exceeding £45

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

657 reviews

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1-star

Replied to 57% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

GF dough is a waste of money

GF dough is a waste of money. I wouldn’t recommend it to anyone.

It is so sticky it’s utterly pointless, sticks to everything as soon as it’s spread or touched no matter how much flour you use and gets totally destroyed trying to go in the oven. Wasted hours trying to use it, tried 4 separate balls, followed the instructions to a tee, and threw the whole bag in the bin in the end and ended up having to order a takeaway.

Have used plenty of dough in the past including other brands and making my own and it’s by far the worst.

Customer services suggest it’s a unique user error and won’t offer a refund so really disappointing for £38 or whatever it was. Don’t bother.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Have tried other sourdough pizza bases

Prefer a sourdough pizza base so tried my own a few times with mixed results and tried various other pre-made frozen dough balls, again with mixed results. Ordered 12 sourdough balls from Woody which arrived last week. Made 3 pizzas this week to try them out and excellent results. Easy to shape, good crust and great taste. Will certainly be ordering more.

5 April 2026
Rated 5 out of 5 stars

Really great pre made dough balls

Really great pre made dough balls, cooked the pizzas in an Ooni Karu G. The edge of the crust balloons perfectly and gets the leopard spots everyone loves. Taste is great too. Can’t fault it. We will definitely order again and try the sour dough version.

28 March 2026
Unprompted review
Rated 5 out of 5 stars

New York Dough - 5*

Oh my days! The new New York Pizza dough is by far The BEST frozen dough I’ve ever used and the taste is amazing. The slightly bigger balls cook perfectly in an volt2.

Not only is each individual ball wrapped but the freezer bag keeps it in perfect condition.

Well done folk….

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Remarkable service

Remarkable service - special s/o to Sophie who answered my what felt like novice questions but did not make me feel like I was being an inconvenience - She went above and beyond to help me. A very rare encounter in today's world. Amazing.

24 March 2026
Unprompted review
Rated 1 out of 5 stars

Disappointed!

I'm sure the dough will be excellent, however, because the dough was delivered in plain packaging, no instructions were included, how long to defrost, in the fridge or at room temp for instance ! I was also expecting a free sample of chorizo crumb, that wasn't included either ! Very disappointed in your service

9 March 2026
Rated 5 out of 5 stars

Great Product

Our go too company for pizza dough, could make our own but these are so good and takes the stress out of it. Also fantastic customer services and speedy delivery win win

4 March 2026
Rated 4 out of 5 stars

Do not use this supplier they sent me…

Recently, I purchased gluten-free dough from this company. The product was of good quality and arrived promptly. We did encounter a minor issue that has since been addressed. To enhance customer service, it would be beneficial for the company to have a customer contact number. As we do not have a Facebook, this would be more convenient.

6 March 2026
Unprompted review

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