I made a mistake installing the spring
I made a mistake installing the spring, I left a message on the site chat 1/12/2026 requesting a new spring and I'm awaiting a response from Wood Trick about a new spring. 1/13/2026
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The Wood Trick puzzles are mechanical 3D-models, which assembling without glue in accordance with the instructions! The details are made of environmentally friendly plywood! Our souvenir-collectible models allow the child to develop logical thinking an...
5158 Goldman Ave, 93021, Moorpark, United States
I made a mistake installing the spring, I left a message on the site chat 1/12/2026 requesting a new spring and I'm awaiting a response from Wood Trick about a new spring. 1/13/2026
Good Instructions. Some tricky parts but manageable. Great product.
This thunder copter is a high quality product. It is a fun and challenging build. Pieces fit well together but on the tight side. It’ll give your fingers a good exercise. Wax the gears thoroughly and the final results will be fantastic.
Completing a 3d puzzle that works is good for my soul. I am home bound so this hobby has been a blessing. I know, because of emails with you, that you care about giving good service and helping when needed. Thank you.
I received my items quickly and well packaged, l wish all companies offered such excellent customer service
Each of your puzzles are fun to build, some more challenging that others. The most challenging one, and one that I am still working on is the Cyberhand. Fantastically intricate, needs careful attention to position of pieces, but never too hard to reach the next step. I look forward to to completing it soon, but I only have limited time to work on it.
This was a 5th anniversary gift for my sister and she loved it
The original motor on my marble run wasn’t strong enough to move the gears, so I requested a new motor through customer service and they quickly sent me a new one which works great!! Thank you for the speedy service on a very fun product!
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