A61 Woodseats Sewing Machines LTD Reviews 

516
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, reviewers overwhelmingly had a great experience with this company, consistently highlighting the exceptional quality of service and support. Customers frequently praise the knowledgeable staff for providing helpful advice, highly competitive prices, and exceptionally fast delivery times on all orders. Many people note that ordering online is extremely simple, and items always arrive promptly, securely packaged, and in completely perfect condition. Consumers are also particularly impressed by the swift communication and the genuine dedication shown by the team throughout the entire purchasing process. Reviewers emphasize that shopping here is completely reliable, with efficient solutions and thorough support provided whenever technical assistance is needed.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting reliable support, good value, and... See more

Delivery service

Clients share satisfaction and positive opinions on delivery service, highlighting prompt and fast dispatch... See more

Product

Consumers find product to be positive, expressing satisfaction with their sewing machines and accessories.... See more

Staff

Customers had positive experiences with staff, highlighting excellent and helpful support from team members.... See more

Order

People report positive experiences with order, highlighting an easy and efficient purchase process. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was really set on getting the Janome HD9 but something was holding me back. I spoke to A61 WoodseatsSewing machines and they confirmed it was on offer and i just took the plunge. I sent an email ove... See more

Company replied

Rated 5 out of 5 stars

Very impressed with this company! I purchased a couple of Brother ScanNCut activation cards. If you order on the weekend, they will get to your order on the following Tuesday because they are closed o... See more

Company replied

Rated 5 out of 5 stars

Woodseats are an amazing company. They offer customer service as it should be done. Everyone is very knowledgeable and accommodating and all the staff really care about their customers. I have use... See more

Company replied

Rated 5 out of 5 stars

Quick delivery and competitive prices. Bought many items from them including embroidery machines, sewing machine and scan and cut machine, also accessories. Wouldn’t go anywhere else as the service i... See more

Company replied


Company details

  1. Sewing Machine Store
  2. Sewing Machine Repair Service

About A61 Woodseats Sewing Machines LTD

Written by the company


A family run business since 1959, we have vast knowledge on new and old sewing machines alike. We sell new and preloved machines, as well as holding multiple certificates for repairing and servicing major brand sewing machines such as Brother, Janome, Bernina, and more.


We are the UK's leading supplier of all Brother ScanNCut accessories, parts and the brand new SDX2250D! View our extensive range on the button below!

ScanNCut

Our main priority has always been customer service, our efforts have always been put into the passion we have for delivering first class service, fast delivery, and having renowned helpful staff ready at hand to assist you.

We have multiple avenues to support our customers, such as on the Facebook groups we have created, YouTube videos, Zoom tuition, phonecall, website livechat and email.

We are the UK's leading premier dealer of Brother embroidery, sewing, overlocker and coverstitch machines.

Call us today to receive your very own bespoke deals, tailored to suit your needs! 0114 255 2822.


Contact info

4.9

Excellent

TrustScore 5 out of 5

516 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(516)

47 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The best machine shop around

The best machine shop around! Tim is always available to give great advice and it seems no matter the time. Absolutely over the moon with my machine and the deal I got with it. This is my second machine with woodseats and wouldn't go anywhere else

14 July 2024
Rated 5 out of 5 stars

Got me out of a tight spot

Thought I would not be able to purchase a cable for my scanncut, but A61 Woodseats Sewing Machines, came to the rescue. I now have a fully functioning machine, which has opened up my creativity.

3 July 2024
Rated 5 out of 5 stars

Exceptional

I could not recommend them highly enough. I’ve used them for years, both for purchases, servicing and advice. They will never let you spend more on a machine than you need and their knowledge and expertise is unbelievable.

13 July 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Honest, friendly service. I took my 40 year old machine for repair but alas it couldn't be saved. Matt gave sound advice and I returned later to buy a new machine. I was able to try different models, and features useful to my projects were clearly explained. An all-round excellent experience!

9 July 2024
Unprompted review
Rated 5 out of 5 stars

I’ve bought both a sewing machine and…

I’ve bought both a sewing machine and embroidery machine from here and they were so friendly and helpful. I first called them about some trouble I was having with my original embroidery machine that I didn’t purchase from them and even though they didn’t sell it to me they were still willing to help me over the phone. That’s why when I decided to upgrade I went with them. Would highly recommend! Thank you!

23 June 2023
Unprompted review
Rated 5 out of 5 stars

Janome HD9

Excellent service, both on the chat and in the shop. Tim set up the machine for me to try, very knowledgeable, he answered all my questions and couldn’t have been more helpful. Would definitely recommend.

7 June 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely fabulous company

Absolutely fabulous company, so helpful and friendly both in store and on the phone. Second major purchase and couldn’t be happier. Ordered afternoon, delivered next morning! Would give 10 stars if possible!

9 June 2024
Rated 5 out of 5 stars

Oustanding family run company

Excellent, friendly, approachable & very helpful - a fantastic example of how companies should be, if I could give more stars, I would.

My experienced started with a phone call to enquire about an embroidery machine for a beginner, Chloe was very friendly and very helpful, she answered all my questions and didn't push me to buy anything. She didn’t suggest a machine that was way out of my budget (like another company had).
I decided to go to the shop before I purchased and Chloe demonstrated the machine that I was interested in, she showed me how it worked and how to find my way around the menus on the machine. She also talked me through all the different stabilisers and threads, etc. - all the info I needed as a beginner.

I purchased the machine along with a few accessories and threads, I was also very kindly given a few bits to get me started. My new machine was carried outside for me and placed in the boot of my car.

The following day I realised that the instruction manual was missing from my box (through no fault of the shop).
I called Woodseats Sewing Machines and they promptly sent out a manual, together with a few other very kindly gifted items that arrived with me next day.

Overall a very positive experience, I would highly recommend them.

28 May 2024

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