woods_copenhagen Reviews 14

I had a truly awful experience with this company. I have never encountered an international retailer that sells goods without clearly disclosing that customers will be charged import duty taxes at checkout. As an overseas buyer, you should be aware that you may end up paying 25–40% more than the listed price due to duty taxes — and this company does not cover those costs.

When I brought this issue to their attention, the way it was handled was outrageous. They acknowledged there was a problem and even changed their own Terms and Conditions after the fact once I raised concerns about the duty charges. Despite that, they refused to refund me fully and instead claimed they needed additional “official documentation,” even though I provided clear proof of payment that matched the charges exactly.

Rather than resolving a straightforward issue, they made the process unnecessarily difficult and adversarial. This isn’t about the products themselves — it’s about how the company handles mistakes and treats customers when something goes wrong.

I am sharing this review mostly because I feel a responsibility to pay it forward so that other international buyers don’t encounter the same problem. If you’re ordering from outside their country, go in knowing you will pay far more than expected and should not expect transparency or fair resolution if there’s an issue.

This company has responsive customer care. They have some good products and some not-so-worth-it products. I have tried quite a few since I liked some of the things previously ordered enough to go back. I would say though ( The reason I took off 2 stars) is that I have had a hit or miss experience with a few items. For example I ordered a lip repair tube and it was clearly a quality issue with it, So I reached out questioning why it has little balls/lumps in the balm and was told to simply return it, which was a hassle for me. I didn't like the lack of explanation or empathy.... A month later I get an email saying they are made aware of a quality issue with the product and offered a "discount code" which can only be used with purchase.... So basically instead of issuing a refund as most companies would do in a case like this they are forcing customers into buying more products in order to get compensated ( a free replacement) for the faulty item they send out. Not a cool business practice but at least they offer a solution.

UPDATE: To respond to the person below, in short the proper thing would have been to refund everyone who purchased this poorly mixed / faulty skincare product. No coupons, deals or nonsense offers. OR considering you were made aware of the issue, the company should have sent out a free return label (since that's what your mentioning) without people having to waste time reaching out asking for one! Woods knew they messed up a product that was shipped out to customers and should have done a clear-to-the-point damage control.