Woodlandsfuel Reviews 

28
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Highly recommended!Excellent service,great people who arrived on time finished job quickly and efficiently!Stove looks fabulous 👌 Another happy customers

Rated 5 out of 5 stars

Absolutely fantastic service from Dafydd and Colin. We had a multi fuel stove installed, they were kind enough to remove the old fire surround. Very efficient and professional service. Having not had... See more

Rated 5 out of 5 stars

Really nice chaps who’ve done a great job! The wood burner package was fantastic and they couldn’t be beaten on price. Had to reschedule due to high winds (understandable ) but they got me still o... See more

Rated 5 out of 5 stars

Daf and his colleague arrived on time and the job was completed without any stress. We had 2 multi fuel burners installed with a flu system as our chimney breasts were removed. Really please with the... See more

Company details


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

28 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(28)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Daf and his colleague arrived on time…

Daf and his colleague arrived on time and the job was completed without any stress. We had 2 multi fuel burners installed with a flu system as our chimney breasts were removed. Really please with the burners and service. Have already recommend this company

6 June 2024
Unprompted review
Rated 4 out of 5 stars

Excellent Job

Reliable and professional guys who went out of their way to make our stove a perfect fit!
Really happy with the job done and would highly recommend their service

Claire & Jamie

1 July 2024
Unprompted review
Rated 5 out of 5 stars

Excellent work

Excellent work. Very professional company. Nice people.
Certification afterwards also and left house very tidy..we were very impressed indeed. Brilliant all round many thanks

8 July 2024
Unprompted review
Rated 5 out of 5 stars

Great professional team

Great professional team , on time and completed job in one day , very clean and left no mess
Would definitely recommend

9 February 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service,excellent Installation

Absolutely fantastic service from Dafydd and Colin. We had a multi fuel stove installed, they were kind enough to remove the old fire surround. Very efficient and professional service. Having not had a multi fuel stove before, they explained everything well and made the whole experience very smooth. We would use again and we would absolutley recommend them to anyone looking for a wood or multi fuel stove. Excellent service.

15 November 2023
Unprompted review
Rated 5 out of 5 stars

Wow what can I say

Wow what can I say. I am extremely impressed with the quality of the installation of my log burner. Both of them worked perfectly together and everything went smoothly. I would highly recommend and wouldn’t have any problems with passing there details on the my friends and family. Thanks again

31 October 2023
Unprompted review
Rated 5 out of 5 stars

Really nice chaps who’ve done a great…

Really nice chaps who’ve done a great job! The wood burner package was fantastic and they couldn’t be beaten on price. Had to reschedule due to high winds (understandable ) but they got me still only days after! Super quick turnaround and good communication

Really happy with the job!

A first I was a little worried as I found them on Facebook (which sometimes can be funny) but they sent over their OTEC licence and were genuine nice qualified chaps!

3 October 2023
Unprompted review
Rated 5 out of 5 stars

Just had my stove fitted by these guys

Just had my stove fitted by these guys. A bit of a tricky install but they got the job done through the rain and to a great standard. Informative and good communications. Also got me scheduled in quite quickly, and before even some other companies had replied to quote! I have recommended to a friend.

22 September 2023
Unprompted review
Rated 5 out of 5 stars

Best stove fitter in South Wales

Well, I did say after my first installation that I would leave you guys some feedback. However, I’ve recently had my second burner installed and I have to give you guys credit. You came you installed and you left the place with a new and vibrant feeling. I ca t thank you enough. Oh and I’ve one or two customers lined up for you also. Keep up the good work.

7 April 2023
Unprompted review
Rated 1 out of 5 stars

long and frustrating experience

It's been a long and frustrating experience using this Dafydd at Woodlands Fuel. After a series of excuses and no shows from Dafydd over a three 9 week period we've still not got the stove we paid £2500 for.

I also found out after paying the deposit that he's not HETAs registered so despite quoting and charging for the work to be signed off by HETAs, there is no way it can be. HETAs have confirmed this. If he is quoting anyone else stating that he is HETAs registered I recommend you contact HETAs as they can build a case to take action.

The communication is terrible and he's not answering or returning calls since missing the last two appointments when we've waited in all day.

I will now be issuing small claims court proceedings. It's a hassle, but also a point of principle.

I've reached out to a few other customers that have also experienced similar issues and we will be reporting him to Trading Standards with our experiences.

25 February 2023
Unprompted review
Rated 5 out of 5 stars

Dafydd and Colin were excellent

Dafydd and Colin were polite, punctual and provided a great service. Initially had my hearth quote just before Christmas with fitting booked for the 3rd January. Both turned up on time, cut and fitted the hearth with no problems. I then had a quote for a Woodburner and oak mantal and was given a fitting date. Communication with dafydd throughout was great, I was given a further 2 dates prior to the original fitting date, the one I was not able to attend but the 2nd fitted in perfectly so I was able to get the Woodbridge installed sooner than expected.

Also, a thanks for Colin for fixing one of the roof tiles whilst up there 👍🏾 .

Will certainly be using again, thanks again Both.

20 January 2023
Unprompted review
Rated 4 out of 5 stars

Very nice couple of guys

Very nice couple of guys, helpful and informative.
Overall very happy with the finished product the boys did a fantastic job.
I dont think they'd be beaten on price either.

Only downfall, there was an issue with communications. I did struggle to get hold of them. Thats why ive only given 4 stars.

If they rectified this issue theres no reason why they shouldn't receive 5 stars.
Professional, friendly and affordable 👌

13 December 2022
Unprompted review
Rated 5 out of 5 stars

Wood burner supplied and fitted both…

Wood burner supplied and fitted both Daffyd and Colin were superb. They have exceeded my expectations. I have recommended their services to friends who have been delighted with the service as well as the quality of the wood burners fitted. Thank you both!!!!

1 November 2022
Unprompted review
Rated 3 out of 5 stars

Nice Job!…

I week later than originally planned due to part supply issue. Overall pleased with our installation. Both Colin and Dafydd thank you. Nice job!
Work on the communication

14 December 2022
Unprompted review
Rated 5 out of 5 stars

Amazing job thank you

Dafydd and Colin both very courteous, professional and knowledgeable. Fitted a flu,burner and hearth. Very good eye for detail. We are very happy customers, would recommend woodlands fuel to anyone for burner instalation. Thank you both.

5 December 2022
Unprompted review
Rated 4 out of 5 stars

Amazing Job

We are very pleased with our new stove install. Dafydd & Colin gave a lovely friendly & Professional service with aftercare advice. We did have to wait a week for the beam to dry out before it could be installed, but they came back and installed this with no hassle . Would recommend to family & Friends.

10 November 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look