Wondrwall Group Reviews 

137
•
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Wow what can I say about this company. Yesterday I had a battery powerplan installed. The engineer was so professional, did a very neat install and left the property clean and tidy. The team at Wondrw... See more

Rated 3 out of 5 stars

Further to my recent comments. I received a phone call from Jonathan who explained the current situation. The CEO has also just produced a video explaining the situation. Although the company are hav... See more

Company replied

Rated 5 out of 5 stars

Due to an internet glitch my system yet again wasn’t working on the Wondrwall app. After a couple of emails and a phone call trying to resolve the issue without any success, James paid a visit and m... See more

Company replied

Rated 5 out of 5 stars

Out of hours Saturday morning call. Answered immediately and listened to me trying to explain the problem before talking me through different possible solutions until we resolved the issue. Several ca... See more

Company replied

Company details

  1. Electronics Company

Written by the company

Wondrwall is dedicated to changing the way we live and how use energy. Our vision is to make every home in the world ecologically sustainable, using technology and renewable energy to create ultra-efficient net-zero homes to power a brighter future.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

137 reviews

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No recent history of asking for reviews

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4.6

All reviews

(137)

32 reviews in the last 12 months

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Rated 5 out of 5 stars

James Davidson is super

James Davidson is super, answer questions swiftly anytime even at mid night, really appreciate, amazing service

20 December 2023
Unprompted review
Wondrwall Group logo

Reply from Wondrwall Group

Thank you for taking the time to leave your review. We feedback all reviews to the technical support team and I am sure James will be pleased that you were happy with the support offered.

Rated 5 out of 5 stars

Had James come out to set our…

Had James come out to set our neighbours new lighting and heating system up and kindly agreed to do ours too even though we weren’t booked in. Went above and beyond to get it setup. Was given his whatsapp to organise getting one of the switches replaced and to contact if I was unsure about anything after it was done. Overall a great service.

4 December 2023
Unprompted review
Wondrwall Group logo

Reply from Wondrwall Group

Hello Mathew, We're always pleased to read about the positive experiences Wondrwall users have. I will be sure to let James know that you were please with the service he delivered. Thank you for taking the time to leave this review.

Rated 5 out of 5 stars

Had an issue with my units flashing…

Had an issue with my units flashing after coming back off holiday. James Davidson helped me at 8am on live chat to sort the issue within minutes! Easy peasy.

10 December 2023
Unprompted review
Wondrwall Group logo

Reply from Wondrwall Group

Hi Tom, Thanks for leaving your review. We're glad we could resolve your issue as easily as that. Thanks again.

Rated 5 out of 5 stars

Pairing issue

Quick response, friendly service!
Wondrwall contacted me within 4 hours of my email. James used WhatsApp video call to get the service up and running and were very patient. Quick resolution and no day off for an engineer, I couldn't be happier!

22 November 2023
Unprompted review
Wondrwall Group logo

Reply from Wondrwall Group

Hi Emma, Thank you for taking the time to leave your review. So glad we were able to resolve the pairing issue with the minimum amount of impact. I will be sure to let James know about your kind words.

Rated 5 out of 5 stars

Out of hours Saturday morning call

Out of hours Saturday morning call. Answered immediately and listened to me trying to explain the problem before talking me through different possible solutions until we resolved the issue. Several call backs whilst we tried to reset the system and always made sure I understood what we were doing and why. I do feel its tech for the sake of tech but James was brilliant

7 October 2023
Unprompted review
Wondrwall Group logo

Reply from Wondrwall Group

Thank you for taking the time to leave your review. I will be sure to let James know that you were happy with how he dealt with your issue. If you ever need any further help with the system just let us know.

Rated 5 out of 5 stars

Great customer service

Great customer service, massive thanks to James Davidson 👍

3 October 2023
Unprompted review
Wondrwall Group logo

Reply from Wondrwall Group

Hello Paul, Thank you for taking the time to leave your review. I will be sure to let James know.

Rated 5 out of 5 stars

Great service

Proactively identified a problem with my set up, reached out, and all fixed within an hour. Great servicd

13 September 2023
Unprompted review
Wondrwall Group logo

Reply from Wondrwall Group

Hello Ryan, Thank you for taking the time to leave your review. I'm glad we were able to resolve this issue for you.

Rated 5 out of 5 stars

Great Service

Replaced light switch circuit board even though it was outside the 2 year warranty.

wondrwall team offers great service and is super friendly and helpful. Always very prompt to respond to emails and willing to come in person to help.

18 August 2023
Unprompted review
Wondrwall Group logo

Reply from Wondrwall Group

Hi Sarah, Thank you for taking the time to leave your review. We're pleased you were happy with the service you received from us.

Rated 5 out of 5 stars

First class customer service

Excellent customer service from Cam and Ali, had 2 issues which were both dealt with swiftly,
Cam is a great guy and very knowledgeable, visited my home on 2 occasions, got me back online and rectified my light switch, communication throughout was excellent,
Cam went above and beyond in helping me, even dealt with my emails late in to the evening
Thank you

16 August 2023
Unprompted review
Wondrwall Group logo

Reply from Wondrwall Group

Hi Tracey, Thank you for taking the time to leave your comments. I always like passing on positive feedback to the Technical Support team.

Rated 5 out of 5 stars

Helpful and Patient

Ali was really helpful and understanding and resolved the issue quickly

14 August 2023
Unprompted review
Wondrwall Group logo

Reply from Wondrwall Group

Hi Sam, Thank you for your review. I'm sure Ali will be pleased when I feed this back to the team.

Rated 5 out of 5 stars

Great response from the technical team…

Great response from the technical team at Wondrwall had an issue with my battery which was resolved quickly and efficiently.

11 August 2023
Unprompted review
Wondrwall Group logo

Reply from Wondrwall Group

Hi Anna, I'm pleased that we could resolve this issue to your satisfaction. I will be sure to let the Technical Support team know.

Rated 5 out of 5 stars

Wondrwall

Qiuck responde and very high profesionality.

15 August 2023
Unprompted review
Wondrwall Group logo

Reply from Wondrwall Group

Hi Daniel, Thank you for taking the time to leave your review. I know the Technical team do everything they can to support Wondrwall users. I'm pleased I can feed your comments back.

Rated 5 out of 5 stars

Wondrful

Cam was a real help both over the wondrwall support line and in person. Himself and the development team were able to quickly solve the issue I was having and describe to me ways to avoid hitting those problems again.

27 July 2023
Unprompted review
Wondrwall Group logo

Reply from Wondrwall Group

Thank you for taking the time to leave your review Tom. I will be sure to pass your feedback on to the rest of the team.

PS Had to edit as I just noticed the fantastic headline!

Rated 5 out of 5 stars

James was so patient

James was so patient, made sure he stayed until the job was complete - even though it took several hours. And he worked after hours.
He was kind, polite and very helpful. He also was really sweet with our children.
If all your workers are like him, then you have a great company.
Give the man a raise.

26 July 2023
Unprompted review
Wondrwall Group logo

Reply from Wondrwall Group

Good morning Charlotte. Thank you for your kind words. I will certainly make sure the Technical Support team hear your feedback!

Rated 5 out of 5 stars

This is my first time with Wondrwall…

This is my first time with Wondrwall and I have to say even though I had initial problems trying to set up myself, when James Davidson - engineer came out he was quick to sort it and get me up and running with the app, setting all my light switches, thermostat and alarm. Cam was also present on this visit out and he explained everything the app can do and I can honestly say they were both brilliant, professional and friendly. I would highly recommend not only wondrwall but their customer service is excellent. So far very happy 😊

19 June 2023
Unprompted review

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