Impossible to gauge size, impossible to return shoes.
The website does not indicate anywhere that the shoes come from China, nor that you will be dealing with Customer Service based in China. The shoes that I ordered, one pair fit, the other pair was a good 1/2 inch bigger (same size--supposedly). When I tried to return them, it was IMPOSSIBLE.
This is the e-mail in which I finally received an address to which to return the shoes, and a clear idea that I had been swindled.
Dear customer,
Thank you for your quick reply and sorry for the inconvenience.
Due to the high postage and custom duties,can you consider repurchasing a suitble pair for $65?Then you needn't return the large pair because of the high shipping fee.In addition,international shipping take a long time and the package takes a risk of being lost,how about giving them to your friends as a gift?
Of course,if you insist on returning them for exchanging a smaller size,we will be glad to process it for you.We will resend a new pair to you once we get the package back and make sure that the shoes are unworn,unwashed and undamaged.
Here is the return address:
Please ship to: Building 4, Anxin Yating, Zhanqian West Road, Yushui District, Xinyu City, Jiangxi Province, China 338000 TEL: (+86)18907909831 addressee:chenshuai
Please notice :
1. Please indicate that your name, email address and most importantly, your order number and the size you want to change into the returning package so that we can check correctly.
2. Please let us know the tracking number(please do not use screenshot and just copy the numbers to us) which you send back and shipping company name you use .
Thank you so much for your understanding !
3、Finally, please pay the postage and customs duties when you return the parcel, otherwise,the parcel cannot reach us.
Thank you for your kind understanding and cooperation.
Best wishes
Wondershe
So, let me check the logic. Because my package may or may not get there, they suggest that I keep the shoes that do not fit and send them money to get a second pair (that may or may not get to me? that may or may not be rightly sized?). Awful.
