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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with the delivery service, frequently reporting late arrivals, cold food, and couriers making detours or delivering to the wrong address. Customers also encountered significant issues with their orders, including missing items, incorrect dishes, and replacements made without their consent, sometimes leading to inedible food due to allergies. Reviewers consistently found the customer service unhelpful and unresponsive, often refusing to take responsibility for mistakes or offer adequate compensation. Some people also felt that the product quality was poor, with food arriving cold and unsuitable for consumption.

What people talk about most

Delivery service

Customers consistently express strong dissatisfaction with the delivery service. Many reviewers report issues... See more

Order

Clients share negative opinions on order experiences. Many reviewers report receiving the completely wrong... See more

Service

Consumers find service to be negative, with many reporting terrible and disappointing experiences. Reviewers... See more

Product

People report negative experiences with product quality. Many customers received completely wrong or... See more

Customer service

Reviewers express strong dissatisfaction with customer service, citing a lack of accountability and... See more

Based on these reviews

Rated 1 out of 5 stars

The courier just delivered my package and was extremely rude. He screamed at me because he claimed tbe number on my apartment door was incorrect—completely unacceptable behavior. He could’ve simply ch... See more

Rated 1 out of 5 stars

Wolt bought tazz from emag in Romania. Tazz wasnt that great in the first place but it didnt feel terrible using it. Now there are extra fees on everything, it doesnt even matter if you have the subsc... See more

Rated 1 out of 5 stars

Wolt is just awful. Food is always cold Delivery costs are too high yet the couriers dont make anything. DoorDash should cut their losses and pull out of europe. What an awful user experience... See more

Rated 1 out of 5 stars

This has been the worst experience I’ve had with a food delivery app. Wolt charged my card the moment I placed an order, only to cancel it 15 minutes later saying they couldn’t deliver. The most... See more

Rated 3 out of 5 stars

Well usually paying online and priority delivery ur supposed to get it faster!! And that is not happening! Order a normal delivery cause there is no difference from the priority delivery! They are alw... See more

Rated 2 out of 5 stars

I have contacted support letting them know that my delivery never arrived. While explaining that they need to give the driver at least an hour to explain himself, I received a reply that they are... See more

Rated 1 out of 5 stars

Got food which was too cold (Indian food which should be served warm). Contacted Wolt via chat immediately. There was nothing they were willing to do to compensate or anything. I emailed them afterwar... See more

Rated 1 out of 5 stars

One of the worst things experiences of me taking me home ever. Incredibly unclear app with no directions to guide you They don’t let me know that there is a limit of range where you are al... See more

Rated 1 out of 5 stars

Worst service you can get! Although the app is really advanced, and it shows you where the delivery man is. It says also that the food will arrive soon but you can see on the map that the delivery man... See more

Rated 1 out of 5 stars

The most horifying experience The most horifying experience with the delivery I ever had. They simply do not know how to organise the pick ups and routes and keep delivering cold food. I can’t unders... See more

Rated 1 out of 5 stars

The worst company that i have ever seen. My car was registered as godstrafik and my insurance tell me to remove it otherwise i will pay 2500 monthly. When I contact support they didn’t reply back in 8... See more

Rated 1 out of 5 stars

Horrible customer support. Extremely high prices in the app, on top of that they add ridiculous delivery fees AND their customer support chat is so slow. They didn't even cancelled my order when I req... See more

Rated 1 out of 5 stars

Terrible experience every time. Despite “leave by the door” option being checked, the drivers always wait in their cars for ME to come and pick up the order. They never seem to read the instruc... See more

Rated 1 out of 5 stars

Even though the courier stole my food and ran away, the customer service agents of this horrible company did not take any action. Furthermore, they threatened to close my account. As long as couriers... See more

Rated 1 out of 5 stars

The app isn't good. Sometimes it works, sometimes it doesn't. They don't have delivery staff, and orders take two hours to arrive. Sometimes I order from a restaurant and the order is successful,... See more

Rated 1 out of 5 stars

The previous bad reviews sum up everything, sadly I did not know this company was so BAD before experiencing it. Estimated delivery time means nothing and the support is unhelpful, hopefully the couri... See more

Rated 1 out of 5 stars

I ordered food from Smuggera Limassol. I got no fries and suppose to get 2 patty beef instead got One. Provided picture but they couldn’t help. Haha think twice before using Wolt or ordering from sm... See more

Rated 1 out of 5 stars

Don't Use WOLT! Drivers are scamming customers. Pretend to deliver then steal the food. The customer service don't care. There are other better alternatives than WOLT!

Rated 1 out of 5 stars

Wolt riders riding on pedestrian paths and no bike zones. This is becoming more and more common.😤 Why don’t they respect road rules? Today afternoon around 14:30 a wolt rider rode through a no bike r... See more

Rated 1 out of 5 stars

they don't use thermal containers. delivery 500 meters from the restaurant and cold food. no one feels responsible. wolt scammers claim that the food was in thermal packaging and I saw that the driver... See more

Rated 1 out of 5 stars

Ordered in Latvia from McDonald’s we ended up waiting 55 minutes for the order to arrive. When the order arrived which cost €37, it came cold and inedible and there were missing items of the order. I... See more

Rated 1 out of 5 stars

Terrible experiences I order food have to wait for two hours and after two hours when I also text the customer service, they told me that my order was cancelled because of some issues and they give me... See more

Rated 1 out of 5 stars

I would give 0 if I could. First my order came cold, and they offered me Wolt credits, so I used it to get stuff from Ica. Every item was replaced without giving me the option to accept it. Some of th... See more

Rated 1 out of 5 stars

The wrong food was collected from the restaurant and left outside the wrong door in spite of the fact that I had BOT chosen to have my order left outside my door. No way to get in touch with Wolt to... See more

Rated 1 out of 5 stars

I bought something worth 40, and with all the "extra fee" "transport fee" "small order fee" my order was 90. Before tapping "pay with apple pay", the price was 60. After tapping, the price skyr... See more

Rated 1 out of 5 stars

Couriers ride bicycles on sidewalks, even though it is prohibited by law, and when you point it out, they yell at you and don't change their behavior.

Rated 1 out of 5 stars

Used to be quite good. Has gone downhill fast, one courier does 10+ drop offs before he gets to me, drives around over an hour with my food. Very common now, pointless to use.

Rated 1 out of 5 stars

We ordered food from downtown Gothenburg (we live 10 mins from the restaurant). The courier picked our food up, and went on a long detour, all the way out to Östra Sjukhuset. Then back to the ci... See more

Rated 1 out of 5 stars

I’m staying at a hotel and ordered food for delivery at reception in my name. I waited more than an hour for the food. I was waiting outside the door for the delivery guy, and I saw his... See more

Rated 1 out of 5 stars

Declines payments. Support says my account is "flagged". Never known a business hate people spending money so much.

Rated 1 out of 5 stars

I would give it a zero star if I could. Order directly when the restaurant opened at 17. Estimated delivery time should be 17:50. At 18:15 still nothing. Contacted courier and he said they mixed up my... See more

Rated 1 out of 5 stars

They refused to refund 2,5 euros due to a missing item in my order. They made me try to prove that I am not trying to swindle them for 2,5 euro. I just deleted my account.

Rated 1 out of 5 stars

Their delivery males and females were keep insulting me, for unknown reason. Never faced again such an awful and illegal behaviour !

Rated 1 out of 5 stars

I placed an order on Wolt for myself and my family consisting of three meals in one order. After waiting for about 1 hour and 30 minutes, the order finally arrived — but on... See more

Rated 1 out of 5 stars

Kept me waiting for my order for one hour and rejected my order. Refuse to do anything about it.

Rated 1 out of 5 stars

just to confirm what happened. I ordered at 11:30 at 12:30 i got 3 french fries with nothing. At 13:25 i got burgers with the toppings for the cold french fries and now im waiting for the last french... See more

Rated 1 out of 5 stars

I had a really frustrating experience with Wolt that I feel people should be aware of. I ordered food and received the completely wrong dish. I contacted support immediately and provided everyt... See more

Rated 1 out of 5 stars

My food was delivered cold and the customer service refused any compensation. It also took them forever to respond. Extremely unprofessional. Deleted the app, never using again, disappointed

Rated 1 out of 5 stars

I ordered from the pita spot in wolt the driver delivered the food to the wrong house (my friends house) I'm fasting I'm hungry and I need food

Rated 1 out of 5 stars

Food arrived about 30 minutes late because the courier went to the wrong address. The order was 290 SEK and the burger was completely cold and inedible. Support first offered 38 in Wolt credits, whi... See more

Rated 1 out of 5 stars

It takes forever for them to deliver the food once it arrives its cold too, they use bicycles to deliver food while its cold outside lol. The estimated delivery time is wrong it said 20mins and then i... See more

Rated 1 out of 5 stars

I made a purchase on this app (12kg of yogurt + other small items) and the venue changed my order due to unavailability to 12 items of yogurt of 140g!!) I immediately contacted support to cancel it an... See more


Company details

  1. Restaurant
  2. Online Food Ordering Service
  3. Take Away Service

Information provided by various external sources

Wolt delivers from the best restaurants around you.


Contact info

  • Fredrikinkatu 42, 00100, Helsinki, Finland

  • wolt.se

1.2

Bad

TrustScore 1 out of 5

815 reviews

5-star
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Rated 1 out of 5 stars

One of the worst experiences

One of the worst things experiences of me taking me home ever.

Incredibly unclear app with no directions to guide you

They don’t let me know that there is a limit of range where you are aloud to park. I had to travel almost 10 minutes back just to park the bike.

It’s absolutely astonishing of how terrible this company is run.

I truly hope that they have to declare bankruptcy, coming from a swede.

Awful awful way of transportation. Choose Uber instead.

9 July 2025
Unprompted review
Rated 1 out of 5 stars

The app isn't good

The app isn't good. Sometimes it works, sometimes it doesn't. They don't have delivery staff, and orders take two hours to arrive.

Sometimes I order from a restaurant and the order is successful, but most of the time it's rejected. I call the restaurant and they tell me they're working and the restaurant is open now. The Volt app is very stupid. It rejects orders or tells you that the restaurant is out of delivery range, even though you've already ordered from them.

If you subscribe to a monthly package to save on delivery costs, you're making a mistake because you'll have to wait two hours for your order to arrive.

6 July 2025
Unprompted review
Rated 1 out of 5 stars

Biggest scammers. DO NOT USE

I bought something worth 40, and with all the "extra fee" "transport fee" "small order fee" my order was 90.

Before tapping "pay with apple pay", the price was 60. After tapping, the price skyrocketed to 90.

Customer support did not give a f... about it.

Bunch of scammers

29 June 2025
Unprompted review
Rated 1 out of 5 stars

Never use Wolt to deliver.

We ordered food from downtown Gothenburg (we live 10 mins from the restaurant). The courier picked our food up, and went on a long detour, all the way out to Östra Sjukhuset. Then back to the city to deliver our food, which all in all, took just about an hour, instead of the 15-30 mins that it should've taken. The food was cold at this point.

Everyone can of course make a mistake, but when we talked to Wolt about this, they claimed that "everything went according to plan".

I'll leave you with these words, as they summarize pretty good why you never should use Wolt. In their minds, a 40 min detour, arriving with your delivery after 60 mins, food cold, is normal to them. No excuses. No refunds. Normal. Let that sink in.

I'll never use them again. Neither should you.

12 June 2025
Unprompted review
Rated 1 out of 5 stars

Horrible customer support

Horrible customer support. Extremely high prices in the app, on top of that they add ridiculous delivery fees AND their customer support chat is so slow. They didn't even cancelled my order when I requested it. I absolutely don't recommend. I deleted the app as well, I'm never going back, IT'S THAT BAD.

23 May 2025
Unprompted review
Rated 1 out of 5 stars

they don't use thermal containers

they don't use thermal containers. delivery 500 meters from the restaurant and cold food. no one feels responsible. wolt scammers claim that the food was in thermal packaging and I saw that the driver was carrying it on the front seat. the standard in sweden is cold food because they don't feel like taking the food out of the bag... I won't lie, total crap

10 May 2025
Unprompted review
Rated 1 out of 5 stars

Wolt riders riding on pedestrian paths…

Wolt riders riding on pedestrian paths and no bike zones. This is becoming more and more common.😤 Why don’t they respect road rules? Today afternoon around 14:30 a wolt rider rode through a no bike road in Vällingby at pretty high speed.

2 May 2025
Unprompted review
Rated 1 out of 5 stars

Aggressive courier

The courier just delivered my package and was extremely rude. He screamed at me because he claimed tbe number on my apartment door was incorrect—completely unacceptable behavior. He could’ve simply checked the name on the door, to see if match with the order, but instead he chose to be aggressive. I felt personally attacked and deeply upset. I even had to tell him to calm down. The delivery was late, and the service was both disrespectful and unprofessional. Horrible experience. Be more careful with who you hire.

12 April 2025
Unprompted review
Rated 1 out of 5 stars

I am absolutely furious.

I am absolutely furious.
For the second time, Wolt has completely failed to deliver my order, which was supposed to be a gift.
This level of incompetence is beyond unacceptable.

How can a company be this useless and still be operating?
You have wasted my time, my money, and my patience — not once, but twice.
At this point, I strongly suggest you shut down your operations in Sweden if this is the best you can do.

You clearly have no respect for your customers, no control over your service, and no sense of responsibility.
An absolute disgrace of a company.

9 April 2025
Unprompted review
Rated 1 out of 5 stars

Harassed when asked for a compensation

Repeatedly delivering wrong orders or scam orders - different as they advertise
When asked for a composition being harassed and they just ignore everything
They don't want to return money
We've already reported them and would be pursuing further
Please close l

20 March 2025
Unprompted review
Rated 1 out of 5 stars

Dogshit company

Dogshit company, speaking from Serbia.

They are always late, they never follow instructions, even though its clearly easy where to go, their drivers are npc's who cannot literally take a deeper look into this.

Avoidable at all costs.

5 March 2025
Unprompted review
Rated 1 out of 5 stars

Delivery - 2 hours+ and for 125sek plus admin fees.. Not worth it!

I have ordered food and only after payment i received info that food will arrive after 75-85mins. When 85mins were over i got extended time for 18 more minutes, then 12 more minutes,...then 11mins...
I wrote to the customer service and was informed that courier is having troubles with using GPS and they cannot offer at this stage any refund or something else. I was recommended to keep waiting. Delivery time keept increasing with more 12.mins then 11 mins....
Finally they refunded me. I stayed without food and with bad experience as a new client.
I will not order through Wolt again.

21 February 2025
Unprompted review

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