WODEN A/S Reviews 449

TrustScore 3.5 out of 5

3.7

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Company details

  1. Shoe Store

Written by the company

WODEN er et skandinavisk sneaker brand med fokus på de skandinaviske designværdier, naturlige kvalitetsmaterialer og stor værdi for pengene. Vi tror på produkter og mennesker, hvorfor vores sko er omhyggeligt designet og produceret af passionerede og dygtige mennesker. Mode, funktionalitet og anatomi er essentielle elementer i WODEN DNA’et, der sikrer sneakers omhyggeligt designet til det urbane liv.


Contact info

3.7

Average

TrustScore 3.5 out of 5

449 reviews

5-star
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1-star

Replied to 18% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

Love this Danish brand!

I live in these shoes! Lovely design and colours and delivery is swift. Recommend trying them in store before buying online as the sizing can be a bit small (for English feet!).

9 April 2026
Unprompted review
Rated 1 out of 5 stars

Bad design

Bad design. Sandals with velcro are really bad design. The 2 parts velcro are swooped. The part with the hooks are visible and exposed when you adjust the sandal straps. Exposed and all dust, sewing thread etc. will get hooked, and they look dirty. Furthermore the hooks will catch the hem of your trousers or a long dress/skirt and will ruin your clothes. Then the environmental issue: on a pair of sandals size 34 there are 19 cm of hooks in total: back, front and wrist strap. 2cm in each place is enough to keep the sandals securely closed. It's just totally waste of material.

21 June 2025
Unprompted review
Rated 1 out of 5 stars

Ridiculous return policy

I ordered Line sandals, my size is 38 but they fitted small. Apparently for return even within europe they dont handle the return and i had to pay 30 euros (30% of the purchase price) to send the sandals back. I am very curious how the rest of the return would proceed

27 May 2025
Unprompted review
Rated 2 out of 5 stars

Great boots that sadly just don't last.

I bought my first pair of Woden Magda boots in 2022. By 2023 they had fallen apart. I thought maybe I was unlucky so I sent a message and their customer service was outstanding. Quick to respond and I got a replacement pair of boots in October 2023. Sadly these too have now disintegrated and are unwearable. I only wore them in the winter. Nothing more than normal wear. Maybe I'm unlucky but maybe they just aren't very well made. My friend's boots fell apart too. A shame as they are warm and comfortable but I'd expect a pair of boots that cost this much to last more than a year.

22 October 2024
Unprompted review
Rated 1 out of 5 stars

Blistered and bloody feet, material caused burn!

I ordered shoes from the site excited about this zero waste type option. I measured my feet according to the site and ordered a size 40, which is also what I usually wear. I took the shoes on a city trip and I got blisters on my toes on day one. I also got burn blisters on my ankles (was wearing ankle socks) Not sure what material is used there but it literally burned my ankles. My feet got so bad that my ankles were bleeding. Once home, I filed a complaint with Woden. It took them 11 days to process my complaint and all they offered was a 15% discount on a full priced new pair of shoes so I could get a bigger size .... unbelievable. Please be warned!

22 May 2023
Unprompted review
WODEN A/S logo

Reply from WODEN A/S

Hi Sandra,

Thank you for taking the time to leave a review. We are sorry that you were not satisfied with your recent purchase.

Some of our customers experience that they need one size larger than normally. However, we are sorry if our sizeguide wasn't helpful.
You are always welcome to contact us by e-mail at customerservice@woden.com if you need assistance with choosing sizes before ordering.

Regarding the process time, we had a conversation with you trying to understand the complaint but we apology if the response time was too long.

We offered you discount for your next order as an apology for your experience. We are sorry that you didn't contacted us once you received the shoes and thought they were too tight.

We are always looking for ways to improve our service and appreciate all feedback.

Kind regards
WODEN

Rated 1 out of 5 stars

Verzendkosten €15!!

Bad experience at Woden Store. The website clearly states that you will receive a refund of the purchase price including shipping costs, so I received the cost price of the shoes without reimbursement of the shipping costs. On top of that, I also paid € 10 for the return shipment because you have to send the package to Denmark! Total € 15 costs incurred for returned shoes. So think twice before ordering from this webshop.

Slechte ervaring bij Woden Store. Op de website staat duidelijk dat je het aankoopbedrag inclusief verzendkosten terug ontvangt, ik kreeg dus de kostprijs van de schoenen zonder vergoeding van de verzendkosten terug. Daarbovenop heb ik ook nog €10 betaald voor de retourzending want je moet het pakket naar Denemarken opsturen! Totaal €15 kosten gemaakt voor retour gestuurde schoenen. Bedenk je dus 2 x voor je bij deze webshop besteld.

14 October 2020
Unprompted review
WODEN A/S logo

Reply from WODEN A/S

Dear Ankie,

We are sorry that you had a bad experience. We understand that this is a frustrating situation for you.

Allow me to explain:

We offer free delivery for orders above €65 in Europe. For orders below this amount, a delivery cost of €5 must be paid.

We try to state very clearly on our webshop that the return cost from the Netherlands must be paid by the customer. Also, it is stated on our webshop that the delivery cost of €5 will not be refunded, when the shoe is returned.

You can read more about returns here:

https://www.wodenstore.nl/pages/retourzendingen-en-klachten

We apologize if this was not clear enough.

All the best,
Sophie
WODEN

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