WLV Heating Ltd Reviews 

312
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 219 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and efficient service, highlighting the staff's helpfulness and positive attitude. Many appreciate the fair and reasonable pricing, noting that quotes are accurate and there are no unnecessary costs. The quality of work is frequently described as excellent, with many feeling confident in the company's expertise and reliability. Reviewers also commend the exceptional customer service, mentioning prompt attendance, clear communication, and a respectful approach to their homes. However, some people mentioned concerns regarding pricing, with one instance of an unexpected charge and a perceived increase in cost compared to previous services.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting the professionalism, punctuality,... See more

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism, efficiency,... See more

Price

Consumers find price to be positive, with many reviewers consistently praising the competitive, fair, and... See more

Quality

Clients share positive opinions on quality, consistently highlighting the high standard of work and excellent... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the professionalism and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The company are so professional and came recommended. Our job was not simple and it involved sourcing other specialist plumbers which WLV did for us which was quite frankly a huge relief for us. The s... See more

Company replied

Rated 5 out of 5 stars

the plumber(s) were lovely, stayed late to ensure that we wouldn’t be without water overnight and sorted the problem. Didn’t get the other guy’s name but big up the vegan plumbers! thank you Dave!... See more

Company replied

Rated 5 out of 5 stars

Had a gas pipe capped off by WLV heating, the whole process from booking the appointment to paying was 1st class. I was given a choice of dates, all within a week of contacting them. The lad who came... See more

Rated 5 out of 5 stars

We - and most of our family and friends - have used WVL Heating for a number of years now, and are our "go to" for boiler servicing, new radiators and all things associated with gas installations and... See more

Company replied


Company details

  1. Gas Engineer
  2. Gas Company
  3. Gas Installation Service

Written by the company

At WLV Heating LTD, we pride ourselves on our outstanding reputation in the local community as heating specialists. Owned by Ex British Gas engineers with over 45 years experience, we offer Boiler Installation, Services, Repairs, Landlord Gas Safety Certificates, Smart Controls, Power Flushing & Radiator Replacements


Contact info

4.9

Excellent

TrustScore 5 out of 5

312 reviews

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No recent history of asking for reviews

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4.9

All reviews

(312)

213 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This company is outstanding

This company is outstanding. We had an emergency with a leak on our heating system, they came straight out for us and resolved the problem straight away, saving us a fortune in damage / insurance excess. They then arranged to come back on a later date and re do all of our pipe work so that this didn’t happen again. The guys were really friendly, tidy and didn’t rip us off.
We will be using them for all of our future heating needs and would fully recommend to friend and family.

17 January 2026
Unprompted review
Rated 5 out of 5 stars

The engineer was helpful and pleasant…

The engineer was helpful and pleasant and serviced the boiler. As the boiler is only one year old it wasn't a difficult task but he did ask if there were any radiator problems. It wasn't a cheap service (but apparently would be cheaper if I took out a maintenance agreement but my boiler has a 5-yr manufacturers guarantee).

14 January 2026
Unprompted review
Rated 5 out of 5 stars

5 star company

Quick, efficient service. Always polite and courteous , wouldn’t use any other service.

14 January 2026
Unprompted review
Rated 5 out of 5 stars

WLV Heating Engineers

WLV, arrived within the time frame on the day they offered. The engineers are friendly , and work efficiently and leave no mess after completion of the work. More than happy with the service received, and would recommend them to others. I have used them for approx two years now, and continue to do so.

13 January 2026
Unprompted review
Rated 5 out of 5 stars

WLV Heating Ltd

Have been with WLV Heating Ltd from the beginning. They are the best in the business and the nicest and most professional guys you could wish to meet. Their work is 10 out of 10. Their knowledge is second to none. If you are looking for a gas boiler specialist or any problems with radiators gas fires and your boiler. Then please do yourself a favour and ring WLV Heating first. Don’t mess about with gas, ask these lads.

8 January 2026
Unprompted review
Rated 3 out of 5 stars

Disappointed…

Our previous engineer died we were contacted and given this company.Quoted £120 (previously paid £90) queried price but told that it was the best price for a gas fire service. NO mention of VAT. When account came £12 had been added. Queried this and a woman said they would check a recording of our conversation when the booking was made. After a very short time received a revised bill for £120 inc VAT NO apology.In fact the woman was quite rude.

6 January 2026
Unprompted review
WLV Heating Ltd logo

Reply from WLV Heating Ltd

Dear Mr. Gough,

We sincerely regret to learn that you are disappointed with the service you received. Please be assured that any confusion regarding pricing was not our intention. At WLV, our standard charge for a gas fire service is £132, inclusive of VAT. Since our recent appointment to assist ACS customers following the unfortunate passing of Simon, we have made efforts to adjust our pricing to facilitate a smooth transition, which may have contributed to the misunderstanding. We also apologize for the experience you encountered during your phone call, which does not align with the standards we strive to uphold as a company.

Thanks

Scott

Rated 5 out of 5 stars

Cannot fault these guys absolutely…

Cannot fault these guys absolutely first class service, reliable trustworthy and went the extra mile as we were having 5 new radiators fitted, decorator let us down wall behind radiator should have been painted prior to radiator being fitted - I was speechless when they said “ no problem give me a brush and the paint” can you believe they actually painted behind the radiator for us / Thank you ☺️. From coming out and quoting to the radiator’s been fitted I honestly cannot find fault - will definitely be using them again to do the upstairs radiators later this year - give them a try you will not be disappointed defo 5 star - ⭐ would not hesitate to have them back in the house 👍🏻

17 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service!

The guys at WLV Heating were amazing! Thank you so much for all the help. 10/10 work, very happy. Will be coming back for further jobs.

13 November 2025
Unprompted review
Rated 5 out of 5 stars

Fab! start to finish

Clear and concise communications from start to finish, prompt service and carried out excellent work, i will be using the guys again and have no hesitation in recommending them to family and friends

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Excellent Service, I can’t fault Dave at all, always gets my boiler up and running. open and honest opinion on the jobs that need doing too, no unnecessary costs.
Totally reliable and id highly recommend these guys to anyone I know who needs this sort of service.

16 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent work

Excellent work . Professionally carried out and tidied and completed promptly and on time . Very appreciative.

3 December 2025
Unprompted review

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