Wizz Air Reviews 2,576

Good cheap tickets with reassonable hand luggage policy not too over zealously enforced but as a family with 2 small children that had not paid for choosing sears, we are split 2 rows apart on both legs of journeys.

We didn't check in online for outbound flight and wizz air made us pay twice to check in at the airport. On return flight, we checked in online but still had to queue for nearly 2 hours at check in desk, almost missed our flight because of this.

The only reason I would ever have dealings with wizz air again was if we entered a post apocalyptic universe and this was the only escape

Very disappointing experience with Wizz Air. There were no clear instructions that online check-in was mandatory, and I had to pay an extra €48. The process felt designed to catch passengers out with extra fees rather than help them travel smoothly. On top of that, it seems like everything comes with an additional charge — seats, bags, check-in issues, and even an extra small bag containing two chocolates and a bottle of water cost €73. What looks like a low-cost ticket quickly becomes much more expensive. Poor communication, hidden costs, and a frustrating customer experience overall. This is one of the worst experiences that has happened to me. It was my first and last trip with you.

Wizz air gave us horrible service, tried multiple times to check in online but the error message kept on appearing which meant we had to check in at the airport and Wizz charged us 48 euros per person. On complaining they took 5 days to say that we had to go back to the travel agency we booked through and the travel agency said it was Wizz air's fault. Will not use Wizz air ever again!

A pattern of failures with Wizz Air, not a single incident.
On 7 April 2026 (Bratislava → Warsaw), I had pre-booked wheelchair assistance. I arrived over two hours before departure and presented at the designated assistance point outside the airport.
Assistance was refused.
I was instructed—based on supervisor direction—to proceed to check-in independently, without a wheelchair. I was on crutches and had to rely on my partner to move through the airport.
At check-in, I was then charged a desk check-in fee (€40–€45 per passenger). Assistance was only provided after payment like its a ransom and shouldn't be provided as first point.
This is not just poor service — it resulted in a financial disadvantage directly linked to the failure to provide assistance.
The issue did not stop there:
– I was asked to proceed through security without proper support
– I was left at the gate without coordinated assistance
– Boarding assistance (ambulift) was only arranged late, after prompting
Separately, on a previous flight to Warsaw, I was the last to disembark due to requiring assistance. During this process, my belongings were handled, and a personal item (Therabody SleepMask, approx. £60) was left on the aircraft.
Warsaw Airport confirmed in writing that the item was never handed to Lost Property.
I reported this to Wizz Air on 2 April 2026.
No response has been received.
A further complaint submitted on 4 April has also been ignored.
So this is the pattern:
– Assistance not delivered when required
– Passengers directed into processes they cannot reasonably access
– Financial charges applied as a result
– Formal complaints ignored
This is no longer about a single incident — it is about how issues are handled when they arise.
A formal escalation has now been submitted to the relevant regulatory and consumer bodies.

Absolutely awful experience with last minute.com and wizzair.

DO NOT USE!

Left us stranded while away in another country, no support whatsoever, constant cancellations by wizz air and no support from lastminute.

Absolutely awful- do not use!

Worse airline I have flight I bought a flight for £150 and it didn’t let me make check in by the app I have to go to airport and pay £50 more just to get boarding pass. At least I know to never flight again in this airline. I really advice everyone to don’t buy flight. Even Ryanair it’s a lot much better.i have flight in Ryanair and it was one of the worse till I flight in wizzairz unbelievable how this big company scam you legally at the airport.

Hidden costs! We needed to check in with a Visa (which requires you to go to the counter at the airport) so we did not check in online before hand. We got to the counter and had to pay a flights worth of cost to check in at the airport due to the companies policy!! DAYLIGHT ROBBERY. The airline makes you pay upfront for your ticket (which I assume is sold to you to be able to access the vehicle (aeroplane) that takes you to your destination) but if you do not check in online they charge you a flights worth of expense to do the same process you would have to do anyway, if you had a visa. So what are we paying upfront for? To have a chance of getting a seat? Absolutely ridiculous, we are never flying this airline again! Thanks Wizz Air for nothing.

If I could put negative star, I would.
I came yesterday at the flight W95366 ( Alicante - London 9:20 pm) after short holidays with my two sons ( one ASD).
I had my backpack, a small bag nearby to body for passports and my personal bag that had my child coat over.
During check in I was glad to be attended for a young lady so polite and adorable, that make all the processus easy.
However, I observed the other attendent being so unpolite, rude, evil to the costumers that I was thankfull to not be check in with her.
During the board process, this evil girl ( thin as a little rat) came to me and beggining the harrasent that lasted minimum 10 minutes in front of all passengers.
She said that my personal bag wasn’t a personal bag and should pay ( it was a Tommy Hilfiger bag and she make me trow it away).
Then my backpack was very full, I should pay.
Then she asked to verify my dutty free bag and the receipt. My son with ASD was in high distress as I was as well.
At the end, I found the nice girl that did my check in, I told her whats happened and she told she was sorry for her colleague that was allways mean towards people.
I never, ever in all life will book again with Wizz because these awfull experience.
Also, I will check legal procedures against the company because the harrasment and abuse from this unprepared creature that are not able to work even in a zoo.
Me and my kids we cried inside of the plane after this traumatic experience with this little evil piece of s…..

Worst experience, slow and useless

Scam company AVOID THIS COMPANY

The airline is as bad as Ryanair. Will avoid them going forward. Same money hungry airline to place people apart with "random" seat selection. Also try to trick people where the handluggage needs to get checked in. When you are at the gate, they charge more than the flight itself with 60£ per bag.

W6 4502 VARNA BLACK Sea
Departure 20.45 PM

Due too circumstances beyond my control, I had to book an earlier flight for the date stated above.
This cost me an extra £95.
As previously I had paid for a privilege entry with a under seat bag also I paid too reserve a seat for my disability.

It was a diabolical experience receiving nothing but rudeness right from getting on-board this plane.

Firstly, I was held back by a very anxious/rude lady, she would not let me through and questioned me about the bag that WAS the correct size. Then she held back my passport. She forced me into being almost the last person too get on board! (Being treated like a criminal was so upsetting!).

My friend called in vain in an attempt to explain to her that we had pre booked this service! She completely ignored him, and just kept me there.
It was a struggle too board this plane, with Wizz having no staff too help anyone. So with my small cabin bag and support cushion it was really hard

On board, again no staff to assist, putting my bag overhead the seating wasn't possible for me. Thank goodness for a kind passenger who kindly assisted.

On leaving the plane, I almost lost my balance, as the step was un-expectedly deep. Meanwhile the air stewardesses coldly stood by and watched doing nothing! Had I have fallen, I honestly believe they wouldn't have bothered to help.

During the flight, I purchased what was sold as a cappuccino, it was absolutely sickening. After a few sips I felt ill and couldn't drink it. As for food choices. Hard breads, unlike the pleasant chicken wraps sold last year.

Last September, was a completely different experience. With friendly helpful staff that treated their passengers with kindness curtesy and respect. Making everyones journey a really pleasant experience.

Lastly. My complements to the pilot!
There were issues due too dense fog when it came too landing. I have nothing but praise for this pilot, who dealt with the situation exceptionally well, under very trying circumstances!

I hope the owners of this company, will learn to appreciate their passengers and the "few" decent staff they might still have. This pilot being the only one on this particular flight.

Wizz Air claim and compensation service is appalling. They had a schedule change, which meant my flight arrived at 1am instead of 7pm. Their website said they would cover reasonable accommodation expenses. I have been trying to claim for an airport hotel, which was necessary as I could not collect a hire car at 1am, for 3 months. However, instead of responding to my claim in any constructive way, they have done their best to avoid engaging with it by closing it in error and asking for irrelevant 'powers of attorney' for my family. If anyone from Wizz Air bothers to read your reviews and would like to help, this is my claim reference: a4a845af

Put in for a refund 2 weeks ago all approved and recieved an email with an invoice attached say I would get a refund, on the 22nd it was signed off for payment guess what STILL WAITING and there is no contact email address that deals with refunds, Easy Jet took 48hrs to refund me.
Anyone know of a way to contact Wizz Air to get an update tried customer services dont want to know they said reply to an email but all the emails are No Reply

I am from Australia. I am trying to cancel my 2 Wizz Air flights. What a terrible and frustrating experience. There are issues with registering an account in the IOS App. The account verification through the email is not working and I can’t login. This is the only way to cancel flights by logging into your account. I can search for my flights and they appear in the App but can’t cancel them because I am not logged in. There is no way to contact customer support without logging in. I can’t find an email or phone number. Everything needs to be done through the App or website. Not an option for me because I can’t create an account. Very frustrating.

Shocking communication and service! Still waiting for my refund after 6 weeks!! What if I need this money to pay for the replaced return flight after they cancelled mine and gave me an alternative of the most ridiculous time of the day! Useless!!

If I could I would give - zero star. You are ripping off money from customers and you are using company policy as a cover to hide it with no shame. And in terms of transparency and respect for customers - jungle attitude!

I tried to pay for a flight for Wizz Air via bank transfer. This has led to my booking not being paid for and being cancelled and the money leaving my account. After calling up customer service many a time all they could say was that they did not have my money even though the money has very clearly left my account and is in the Wizz Air account I was told to transfer it to. Overall, I have been robbed out of £140 and now have no flight to show. Customer service is also appalling and will not be flying with this company again.

I was forced to cancel my two flights to Israel due to the war. I cancelled using customer service phone call but never received my refund. I lost a lot of money and should have been reimbursed fully because the Foreign Office advised us against travel to Israel.