Wizz Air Reviews 

I am writing to detail an appalling experience with a Wizz Air staff member at the boarding gate in Luton Airport, which caused significant distress and unnecessary stress for numerous passengers.

The staff member responsible for checking carry-on luggage was excessively rude, confrontational, and appeared to be aggressively pursuing fees from nearly every passenger, regardless of the size of their baggage. He was "rocket-checking" bags—even those that were visibly small and clearly compliant with the free carry-on allowance—and creating an atmosphere of tension and panic.

In my specific case, I had a ticket that included a free carry-on bag (small backpack) and was also holding a small plastic bag containing a single, minor item purchased in the airport duty-free shop.

The agent refused to allow me to board because of this plastic bag. When I attempted to explain that the item was small and that I had ample space inside my backpack, his response was curt, rude, and aggressive. He cut me off, stating dismissively, "I have no time for you to explain the rules, pay the fee." This was an absurd reaction to a simple, easily rectified situation.

I immediately placed the duty-free item inside my existing, compliant backpack. However, the tone and aggressive demeanor of this employee were entirely unprofessional. His actions suggested he was under instructions—or personally motivated—to create non-compliance issues solely to charge passengers extra fees, causing significant delays and anxiety right before boarding.

This kind of behavior is unacceptable. Wizz Air needs to ensure its frontline staff are trained to prioritize customer service and reasonable judgment over generating fees, especially when dealing with minor issues that are easily resolved. The unnecessary aggression and rudeness reflect poorly on the entire airline.

Low-cost airline Wizzair's new way of raising money and making you pay double for economy tickets is to deny access to online check-in. So, if you find yourself checking in online and neither the Wizzair app nor the website allow you to access it, know that once you arrive at the desk well in advance to check in, they will send you to a security control office and charge you around 50 euros for the service. The only way to avoid having your money stolen, as you learn from experience, is to record a video of the website and app malfunction. But up to 3 hours before the flight. Damned!

I have been waiting 1 1/2 hrs for someone to answer my call for assistances.
The site doesn't recognise my ref no. so I cant do anything online. I have been trying for a week to secure seating for myself,1 autistic/ADHD person and his helper.and a wheelchair for myself as the walk to Wizzair flights is always long We need to be together near an exit and the seat choice should be free.
We have to travel the route we are booked on as its the only direct one.I had crossed my fingers making this booking as the last one was cancelled with no refund.
More staff needed at call centre or easier way to access help.
Customer service virtually non-existent

I’ve written a very detailed letter to Wizz Air and have had a very strange response “they are not responsible for third party services” when the issues are detailed and I recorded the calls directly with Wizz Air.
When I questioned their response, I received an email back “we have nothing to do with your complaint”. I appreciate you need to manage your expectations using budget airlines but really didn’t expect these type of responses. I would have thought customer loyalty would be helpful to them to keep them in business. Not an airline I will be using ever again.

I’ve never made a complaint before but I have never been more upset with a service than the onboarding for this flight. The flight itself was good, the onboarding staff were not.

On our outbound flight, both mine and my friends cabin bags were accepted without any issue — they fit perfectly in the baggage sizer and clearly met Wizz Air’s hand luggage requirements. However, on our return flight, my friend and I were both charged for the same bags, even though they once again fit the sizer with no problem.

We politely explained this to the gate staff, but one staff member in particular insisted we pay an extra €146 in baggage fees. This felt completely unfair and inconsistent with Wizz Air’s own policy. To make matters worse, we saw a staff member bringing out a measuring tape for some passengers, while others with visibly larger bags were allowed through without any checks at all. It felt completely random and inconsistent, as if people were being singled out at the gate.

To add to this, once we got to the other staff member who was checking the passports, she was clearly asking why the other lady had charged us as she was not sure why. The lady who had charged us had a very unsure answer to this basically saying “just because”.

I later received an email response from a company called Click2Refund, which was listed as the contact for submitting complaints. However, this added even more confusion, as I believed I was already contacting Wizz Air directly. Since then, I’ve been unable to make a formal complaint through Wizz Air’s own website — the process is extremely difficult and unclear, making it almost impossible to resolve the issue properly. Overall, this experience has been frustrating and disappointing.

I was not allowed to board. I had all the necessary information with proof and I cross checked and was willing to get instant AVT THOUgh not needed but instead of being understanding. He boasted he saved me when the staff realised when he was wrong he went and the other staff took over and t threaten me with police. They realise I was right they tried to frame me . Because the staff member realisd I did make sense I do not need all this and when the police came over . I had to respect them and make my out of the airport but I was right I didn’t have no checked in bags or had to lean the international transit area in turkey and less than 24 hrs a one ticksr next destination but instead he was stubborn. And stood there talking I had to miss my connecting flight s and get a new one for 2 times more and the hassle

Just get something else or walk wizz air just trying do get every Dollar you have the ways you have no idea I hope that money goes for maintenance of airplane or something useful .

hopefully I never have do use this company again

I flight to Turkey 2 times which was an Absolutely awful experience flying with Wizz air!
They charge you for everything! The train from my city to Gatwick was delayed but When I arrived at airport it was still 1 hour left and checking desk was open! I already did the check in they just had to print boarding pass They didn’t give me the boarding pass!!! I had to pay for another ticket with Turkish airline and waiting 3 hours before boarding!
In the return I had a small carry on which was exactly the size they mentioned and could place under seat! They charged me £45 because I can’t carry it on my shoulder!
Wizz Air’s Check-In Failure Cost Me Extra – Unacceptable! It costs £45 Unbelievable and Unacceptable!!!
Not even one glass of water or tea is free!!
In the end if you add all ticket costs you more than other airlines!!!

Wizz Air’s Check-In Failure Cost Me Extra – Unacceptable!

I paid for automatic check-in when booking my Wizz Air flight, expecting a smooth experience. Instead, their website malfunctioned for two full days, prevented me from completing the check-in process despite repeated attempts.

Because of this failure, I was forced to pay an additional €48 at Belgrade Airport for check-in assistance I didn’t need. I had already paid about €8 for this service, and I expected not only a refund but at least an upgrade for the inconvenience. Instead, I was charged even more. ABSURD!

This kind of service is unacceptable. If Wizz Air charges for convenience, they should ensure it works—or take responsibility when it doesn’t!

I’ve submitted a claim, but I want others to be aware before booking with Wizz Air.
And let's see how long it takes to get my money back!

When we tried to check in online the website kept on saying error. Therefore we went extra early to the airport to do it manually. On the airport we apporah an Wizzair worker (had the badege and lineyard) and asked where we could check in. It was very early in the morning and he told us to wait until they open. We sat down and waited. Once they opened the check in they said we had to pay £43.50 EACH!!! as a fee for not checking in before the check-in at the airport opened, and that we should have called a number instead of waiting for them to open AS WE WHERE TOLD TO DO BY THEIR OWN STAFF.
On top of that they threw my bag around so much it broke.

They also keep on changing their flight times a lot so god forbid you have any connection fligths.

We was going away to Budapest in August 2025, due to a plane on the runway broken down, the flight was cancelled, Wizz Air offered one night accomodation of which i had to pay £70 round trip taxi to the hotel and back, next morning spoke to Wizz Air and they said they have no flights, at this point i had already lost one nights worth of hotel stay. So i had to pay to go on another flight which had one stop on it and eventually arrived at the hotel late on day 2, in effect we lost two days of our holiday. Whilst at the airport there was no food vouchers or anyone to speak to and relied on the screens to let us know whats happening.

i put a claim in to Wizz Air for costs out of pocket and chased them four times by email.

i have tried to ring 60 mins hold time and after 20 mins the phone automatically cuts off so no chance to speak to them

tried the chat live not much better either

vile. arrived 3 hours late at night, but they registered a flight time longer than what it actually took to avoid having to refund us. avoid at all costs.

We had a 14 hour delay on our flight back from Budapest. The flight crew told us that the delay was due to a malfunction on the original plane (we ended up flying on a different plane to original scheduled) yet when we tried to claim for compensation they refused telling us that the delay was due to air traffic control so no compensation was payable. This is simply untrue as no other flights were delayed that day.

I’d give them 0 if I could.

I book flights from London to Athens for 6th-9th November. Then I had an email from them saying my flight on the 2nd was cancelled.

I phoned them to say I hadn’t booked a flight on the 2nd and they said they’d changed it for more - with no notification! - as there were no longer any flights on the 6th.

So I cancelled the entire booking which they said was no problem… and then they tried to end the call. I asked for a confirmation email of the cancelled and the full refund and the agent said they’d changed don’t send confirmation emails for either!!! I’d just have to wait.

So now I have to take it on faith that I’ll get all my money back with no confirmation from the company that we’d ever even had a conversation or that they’d changed my flights without letting me know.

Appalling.

Worst airlines we’ve ever flown with.

This time, our second time (we had no choice, it was part of a tour!), they were no better. The quality of everything from uncomfortable seats to staff uniforms is bad.

On the outbound journey the “food cart” reached me within three rows ie a max of 18 people and had already run out of sandwiches, wraps etc so I had nothing to eat.

Three Eastern European girls in front of me were talking on mobile phones and “facetiming” their families before we even landed and were out of their seats and clearing their lockers, whilst we taxied 15 mins to our bay.

On the return journey, message tones were going off throughout takeoff and landing and the bloke next to me had his phone on throughout the flight (ie not on aircraft mode).

My advice is to avoid using them unless you absolutely have no choice.

Absolutely awful experience flying to Turkey.
The flight was delayed taking off by 1 and a half hours then we were, according to the pilot, diverted to another airport 45 minutes away. They then left us in "arrivals" at the diverted airport for about an hour and a half with virtually no information. All the information we received was second or third hand from other passengers. The ground staff were extremely unhelpful and gave us absolutely no help. Eventually they "walked" all the passengers through from Arrivals to Departures so only at this point could we leave the airport and try and make our way to the resort. We did hear, again second hand, that Wizzair were trying to lay a coach on - however this would be taking us to the airport we should have landed in and could be another hour. However as this was second hand info and we felt it to be unreliable and additionally airport it was going to was beyond our resort - there was no point in waiting. So we felt we had no option but to organise our own rather expensive transfer. All in all we felt that the service (or lack of it) provided by Wizzair was absolutely dreadful. For reference - this is the only 1 star rating I have ever given.

2 days ago I booked a ticket on my app. I wanted to pay with Revolut but instead of taking me to give the Revolut card details it has been instantly got declined 4 times. Then I got an e-mail from Wizz Air that I need to do a bank transfer. Wasn't my fault but I did. I transfered almost £200 from my other Lloyds bank account (instead of a 2 minutes card payment) and the next day my money was taken from my bank account. However Wizz Air hasn't claimed the money. I contacted my bank and they said it Wiiz Air who needs to claim the money as my bank did their part of the transaction. So I called wizz air the second time. God knows how much I will paying for all together 45 minutes phone call...and the lady was rude and very unhelpful. I don't know who trained this lady but she couldn't tell me how much it cost to call them, what happened to my money and why is it on hold while the flying ticket price for that particular flight is doubled the price in 2 days. She couldn't transfer me to talk to someone else who is more knowledgeable, she said I need to wait 5 days all together to confirm the bank transfer in 2025. I asked ok does it include the weekends or not. She couldn't tell. I waisted my time and I am so upset because she was so unhelpful so unknowledable she didn't willing to do anything to help me but this is her job. Worst customer service experience ever and Wizz Air should fire her because she is useless and I am in the same situation as I was 2 days ago, I am not in my fault, I have no money and no ticket and Wizz air just shrug their shoulders. The cherry on top they automatically sent me a survey how was the customer service experience and the link didn't work. Why would work...

Wizz Air made it impossible to cancel my WIZZ Discount Club. No option in app or on website. Instagram support told me to call. I waited 18 minutes; the agent said she couldn’t access my account and sent me back to the website/app—the same dead end.
This is a closed loop across channels (app/website/social/contact centre) with no ownership—especially unacceptable for a paid membership.

Delayed flight delayed for nearly 3 HOURS! Pathetic excuses, grass too long!!. No wizzair contact details. I submitted a claim form, with promises will answer in 30 DAYS, now 38 days no response at all from wizzair. A total scam company. Flight No: W62222 11.15am
Due to late arrival we missed an event booked in Budapest.

If you enjoy sitting in putrid environments then a Wizz Air plane is just going to be perfect. It looks and smells like a toilet that hasn't been cleaned in years. More worrying is the invoice I received today 6 days after my flight for the sum of £5. The fact that there is no information about what it's for, or how to pay it is inexplicable. If it didn't come from noreply at wizzair.com I would think it came from a scammer . I will never use this airline again.