Wizfair Travel Reviews 

1,316
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 443 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the supportive staff for their remarkable patience and efficiency when handling flight reservations, making the entire process smooth. People deeply appreciate the prompt assistance provided over the phone, noting that representatives are exceptionally professional, caring, and attentive. However, some people mentioned facing long hold times and frustrating delays when trying to manage cancellations or resolve unexpected booking errors. A few other people also felt that certain internal fees were misleading and found specific agents unhelpful during difficult payment disputes. Customers occasionally experienced stressful situations when flight confirmations were delayed or required multiple follow-up calls to fix.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, efficiency, and... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising support agents for their... See more

Service

Consumers find service to be positive, highlighting fast, efficient assistance and great professionalism from... See more

Booking process

Customers had mixed experiences with the booking process, as many reviewers praised helpful agents for... See more

Cancellation

Users describe ambiguous interactions with cancellation, as some customers report extreme frustration... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Due to my error I had to change airport on reservation. Nylah was patient and helped me rebook flight. She search several flights. I greatly appreciate her time she spent with me.

Rated 5 out of 5 stars

Sneha Solved my customer service issue quickly. She is very knowledgeable and great at her job. I wish all customer service agents were like her. 10 stars!

Rated 5 out of 5 stars

At JFK and my flight was canceled at 1:00 in the morning. I called Wizfair where I booked my ticket and talked with Karl. He was able to get me on another flight the next day. He was so nice. There... See more

Rated 5 out of 5 stars

It was a pleasant surprise to actually speak with someone. Wizfair was not only quick to answer the phone but was also able to resolve the issue immediately. I highly recommend them and will definitel... See more


Company details

  1. Travel Agency

Written by the company

Wizfair Travels Deals in Domestic & International Flights & Packages At Affordable Price.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 2% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,316)

452 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kindness

Hi
The experience was great with great professionalism. Mr. Mandy Jones was courteous and Patient. I had never heard of this company and I’m glad i was able to book a flight. I just wish the seating selection wasn’t so expensive.
Thank you

10 September 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely horrible experience

Absolutely horrible experience. They sent a confirmation number, but that confirmation number does not exist. Created unnecessary stressful situation, booked me on the later flight. Will not recommend and will not use it ever again. Stay away from them.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Karl is the best!

Karl was really helpful and patient while i had questions regarding my booking and helped resolve them.Great experience and would definitely recommend.

9 September 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding service!

The representative Parker is very patient helping me. Although I need to call back again due credit card issues- security . Another representative Gary helped me and closed the transaction. Both have been very helpful and patient although it takes a long time but nobody’s fault… it’s credit card security and it’s understandable.

9 September 2026
Unprompted review
Rated 5 out of 5 stars

Nylah was great

Nylah was great, she quickly understood the problem and she exhausted all means to solve it. She was efficient and highly professional. Thank you Nylah 🙏🏻

9 September 2026
Unprompted review
Rated 1 out of 5 stars

If I could rate zero I would

If I could rate zero I would. Booked a very last minute flight about 3.5 hours before the departure time because the price was way better than last minute flights through the actual carriers (Porter and Air Canada). Received an email immediately confirming the flights were being booked/processed. I called after 45 minutes of no email confirmation, and they put me on hold for 20 minutes. I confirmed with them that the flight was in less than 2 hours time. They understood, and said they were rushing my booking. Payment went through on my credit card. They confirmed that meant flight was confirmed and that I should receive the confirmation email with flight information within 30 minutes. 40 minutes later and nothing, I call again. Again they give me the run around. Ultimately, with 10 minutes until check-in closes, they tell me they cannot provide the ticket and have to cancel. DO NOT BOOK THROUGH THIS COMPANY. Insane. If you can't provide a flight last minute, then don't sell them last minute! Still waiting for refund - was advised it would take 15 days.... wild.

6 September 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience with Daikho Moore

I had a great experience with Daikho Moore, especially after my recent flight cancellation from Vancouver to Toronto. He was extremely helpful, professional, and efficient in finding and booking me a much more convenient flight.

What I really appreciated was how quickly he understood my situation and took the initiative to find a better option that worked for me. His assistance made what could have been a very stressful situation much easier and smoother.

Thank you, Daikho, for your excellent customer service and for going the extra mile to make sure I had a convenient travel option. I truly appreciate your help and would definitely recommend him to anyone who needs assistance with their travel arrangements!

6 September 2026
Unprompted review
Rated 5 out of 5 stars

great service

My phone call to customer service -Mandy Jones - was very helpful, pleasant and fast service.

4 September 2026
Unprompted review

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