Wittix Reviews 214

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and quick problem-solving, often highlighting specific individuals for their exceptional support. The customer service is frequently described as top-notch, with many appreciating the immediate and efficient assistance received. People find the platform user-friendly, reliable, and fast, making transactions smooth and the overall experience excellent. However, some customers reported dissatisfaction with the support, mentioning slow response times and unhelpful answers, particularly regarding KYC verification and technical issues. A few users also experienced delays in onboarding and found the support to be unresponsive or incapable of handling basic checks.

What people talk about most

Customer service

Customers report positive experiences with customer service. Many reviewers highlight the efficiency and... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the professionalism,... See more

Service

Reviewers mention positive feedback about service. Many customers describe the service as excellent, fast,... See more

User experience

Clients share positive opinions on user experience, highlighting its speed, ease of use, and efficiency. Many... See more

Response time

People report positive experiences with response times. Many customers praise the fast responses and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hi. I like the support of Wittix. It is fast and efficient. For us, businessmen the most important thing is not to loose time for problems + time for solving them. Both are inevitable, but we are happ... See more

Company replied

Rated 5 out of 5 stars

We have been using Wittix for over half a year now to receive payments and we are very satisfied so far. The platform is reliable and efficient, making our transactions run smoothly. What really sta... See more

Rated 5 out of 5 stars

A big advantage of Wittix is you can get immediate support!! It is very important. You may wait for a half a day for an answer(assistance) in case of other companies...

Company replied

Rated 5 out of 5 stars

I used Wittix's chat service to find out if they would allow me to open a business account with the business being in one country and me in another. They asked a few questions, pointed me to documenta... See more

Company replied


Company details

  1. Financial Institution
  2. Currency Exchange Service
  3. Money Transfer Service
  4. Non-Bank Financial Service
  5. Payment Service

Written by the company

Wittix is a financial platform built for businesses and individuals that move fast and expect more. We offer multi-currency European accounts, global payments, and real support – no bots, no scripts, ever. Licensed and supervised by the Bank of Lithuania. Trusted by businesses worldwide. | Wittix. Global Reach. Local Touch.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

214 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

That is why I have confidence banking…

That is why I have confidence banking with Wittix because they understand the importance of security too. The SEPA and SWIFT transfers are without incidents, and what is quite pleasing, they are environmentally friendly, as well. Great service!

19 October 2024
Rated 5 out of 5 stars

Efficient

Thus, the use of the mass payment solution has just been such a blessing. That is that I can upload receipient lists and Wittix will do the rest for me effortlessly. Oh yay! it is efficient and saves Time!

31 October 2024
Rated 5 out of 5 stars

Currently I have several kinds of…

Currently I have several kinds of currencies working with Wittix: and everything is just great! The business side of this platform is also functioning perfectly and I feel safe seeing it is nonetheless being regulated. Most suitable for international operations according to the author.

19 September 2024
Rated 5 out of 5 stars

Top choice

We are very satisfied with Wittix. Their excellent customer service and reliable, robust internet banking platform make our operations seamless. Their professional approach makes them our top choice

23 October 2024
Rated 5 out of 5 stars

I am impressed and fascinated by the…

I am impressed and fascinated by the simplicity of Wiitix from evey single counting from the sign-up process to the actual banking process. it is user-friendly processes and only take one or two minutes to check balance or to transfer between accounts. I am so glad to have done the course!

19 August 2024
Rated 5 out of 5 stars

Wittix has really made a huge change…

Wittix has really made a huge change when it comes to handling financial operations business. Hence the use of their bulk payment feature has been seen to cause a lot of time to be saved and the ease of using the feature. Ideal for use in organizations that undertake several transactions.

9 October 2024
Rated 5 out of 5 stars

Wittix is easy to Operate

With Wittix’s convenient and sharp IBAN accounts for multiple currencies, sending money across the world is a breeze. The software is easy to operate and convenient specifically designed for the multiple currency plan.

17 September 2024
Rated 5 out of 5 stars

First of all

First of all, I have been using Wittix for over 6 months and I was amazed at customer support. Reactons are prompt and there are little disturbances when it comes to conducting business. So we can confidetly say that is highly recommended for business.

24 September 2024
Rated 5 out of 5 stars

Amazing services

Amazing services, very responsive customer support. New android application workings very smooth.
I really recommend using Wittix.

2 September 2024
Unprompted review
Rated 1 out of 5 stars

Dear all. Be careful!

I am a data protection expert, data protection officer and chairman of an international data protection association (NGO), Article 80 e.V. We represent data subjects before authorities and courts. We test everything, including payment service providers, in their handling of our personal data.

We are very familiar with the international regulations that govern the processing of personal data. This is precisely why research during the registration process must be carried out with great sensitivity and in accordance with the principle of necessity.

The danger of so-called large-scale surveillance of the world's population lies not only in the collection of data, but also in the consolidation and automated decision-making processes.

The data collected by Wittix during the registration process
Basic data: Name, dates of birth, address, passport copy, selfie, could still fall within the scope of permissibility, provided that the passport copy and selfie were not stored, or were deleted immediately after the registration process was completed. Anyone who believes this is neglecting the obligation to provide evidence and their right to request evidence.

Research data:
We were asked to provide the following data:
‘Please indicate the source of your funds and provide the supporting documents to verify your information. The document should include information for at least 3 months. For example: Employment income (recent pays lips, bank statement), Savings (bank statement); Family Support (bank statement), Inheritance (bank statement), Loans (loan agreement, bank statement).
You specified occupation as Freelance. Please clarify what type of activity you perform and if you intend to use your Wittix account to receive payments related to your Freelance work.
You indicated that you will be sending/receiving funds on behalf of the third parties. Please clarify this matter.’

For such data, there is not only a lack of purpose and necessity, but above all a lack of reason. According to risk management, such checks for money laundering and terrorist financing are only permitted if there is an increased risk, i.e. a concrete suspicion. Investigations without cause are generally not permitted. There is no reason or suspicion because I have not paid in any money.

Nobody has to take part in such illegal investigations. Anyone who asks you such questions is already assuming everything and will immediately block your money or block your account without the required proof and data. Are they allowed to do that? No. The payment service providers now only consider themselves to be investigative and enforcement authorities because they follow statutes in order to be authorised. Personal freedom is different in Brix countries.
Nobody wants or has to justify themselves in 5 different places for the same euro and file all the receipts until they die. I am not looking for a secret service, a mother or an enemy who limits my personal ability to act with unfounded assumptions. Be careful. There are better ones.

3 October 2024
Unprompted review
Wittix logo

Reply from Wittix

Dear Mr. Grumpelt,

We are sorry to hear that our standard request for additional information caused any inconvenience to you.

Wittix's goal is to provide the highest quality payment services in accordance with the national and international laws and expectations presented by the supervising authorities.

We highly appreciate our client’s cooperation in following the regulation.

Each and every of our request for additional information is based on legal requirements and the principle of proportionality to request only as much information as it is necessary to achieve the intended purpose.

Information on the processing of personal data is available to our customers on the Wittix website https://www.wittix.com/docs/privacy-policy

If you have any questions, please do not hesitate to contact us directly.

Rated 1 out of 5 stars

They do this from the very beginning I…

They do this from the very beginning I set up an account, then the transfer with fees came out to me over 800 Euro, after writing a review they call customers and promise mountains of gold for withdrawing the negative opinion. Trust pilot does not show the seriousness of the situation and they still brag about the stars. This is a scam, there are no clear prices on the website.

18 October 2023
Unprompted review
Wittix logo

Reply from Wittix

Dear Tomasz,

Thank you for sharing your experience. We genuinely regret that your experience with us has not met your expectations.

We want to clarify that all pricing, including any applicable fees, is transparently displayed on our website, presented before approval, and made available within the platform itself. Our goal is to ensure clients have a clear understanding of the costs involved at every step.

In addition, we would like to assure you that our team reaches out to clients not to make empty promises but to address concerns and find a resolution. We take all feedback seriously and strive to improve our services based on customer experiences.

If you'd like to discuss this further, please feel free to reach out to us directly. We're here to help.

Rated 5 out of 5 stars

The best of the best

The best of the best! I highly recommend Wittix to everyone that wants a easy onboarding and best service, when it comes to banking

21 July 2024
Unprompted review
Rated 5 out of 5 stars

Easy banking

Easy banking, rates are good, and the interface is simple. Fees aren't the lowest, but the service is excellent. Customer support is helpful, and security is strong. Highly recommend for reliable international payments.

30 June 2024
Unprompted review
Rated 5 out of 5 stars

I am highly recommending Wittix

I am highly recommending Wittix. They offer international payments with competitive rates. The user-friendly platform makes managing transactions easy. While their fees are not the lowest, the outstanding service makes it worth it. Their customer support is exceptional, alway knowledgeable and responsive. I highly recommend this provider for anyone needing reliable and efficient payment solutions.

20 July 2024
Unprompted review

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