Very helpful and straight forward in switching my car on insurance and made a mistake regarding date which was easily changed and they didnt charge me an admin fee as I’d requested. Great customer ser... See more
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Horrible company. It feels like driving with big brother constantly watching you. Occasionaly when overtaking a car you need to go slightly over the limit to quickly and safely overtake. Yet do this w... See more
I cancelled my insurance today using the online platform. It was very straightforward and took less then 10 mins. Clarissa was professional and efficient. Unfortunately the cost of owning a car is t... See more
First time i’ve used Stella. Very impressed so far. Easy to set up the black box (with my garage showing me in 30 seconds where it needed to be plugged in!) and the App. Customer service very helpful... See more
Company replied
Company details
Written by the company
We’re a purpose-driven insurance brand with one aim: to focus on leveling the playing field for women. That’s why we’re delivering insurance solutions that are adapted and tailored to the needs of women. We want to empower customers and humanise insurance which is clearly no small challenge. But we’re bringing a wealth of experience and passion to the table to help enable this. The world moves forward when we work together, as partners, allies, equals. That’s why we partner with like-minded people and organisations creating a community to drive actionable change for women. A portion of our profits is given to women focused charities and organisations with a shared vision to help improve the lives of women. We’re passionate about challenging the status quo, championing equality and building products for a fairer world. We’re starting with insurance. Come and join us.
Contact info
Cheadle Place, SK8 2JX, Cheshire, United Kingdom
- 0333 996 9718
- info@withstella.co.uk
- withstella.co.uk
3.6
Average
499 reviews
Hasn’t replied to negative reviews
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They are a nightmare insurance company…
They are a nightmare insurance company with these box’s brake hard score goes down drive at night score goes down I wish a never took it with them never again for a bit discounted price so much worry about driving car
7 December 2024
Reply from Stella Insurance UK
Thank you for taking the time to leave a review.
We are sorry to hear about your less than satisfactory experience with us. I have arranged for a Customer Service Agent to call you to discuss your policy.
We hope you will allow us the opportunity to put things right.
Was quick and easy to buy
22 December 2024
Reply from Stella Insurance UK
Thank you for taking the time to leave a review.
We are pleased to hear about your positive experience with us.
Welcome on board for the coming year!
Reply from Stella Insurance UK
Thank you for taking the time to leave a review.
We are pleased to hear about your positive experience with us.
We are pleased to have you as a customer of ours for the coming year!
An amazing company would recommend to…
An amazing company would recommend to anyone for car insurance
13 December 2024
Reply from Stella Insurance UK
Thank you for taking the time to leave a review.
We are pleased to hear about your positive experience with us and we will ensure your kind words reach the agent you spoke to.
Welcome on board for the coming year!
ZERO STARS
I would give this company 0 stars if that was possible. I had brought a car and decided to get insurance from Stella because it was a reasonable quote. The black box was a BIG JOKE due to the length of time it took them to send it, and they kept on asking if I had fitted it in, even though I hadn't received it. I was bombarded with emails which kept on going into my junk and before I knew it they had cancelled my insurance. I tried to get them to accept my payment for the extra that I had to pay, but instead they just cancelled my policy and only gave me HALF the MONEY back after ONE MONTH of being with them.
I had informed them that my husband had just passed away, which they had made a note of. However, they still proceeded to harass me and didn't take into account my situation (grieving widow).
They are an absolute nightmare of a company. please don't touch them with a BARGE POLE.
17 December 2024
Unprompted review
Reply from Stella Insurance UK
Thank you for taking the time to leave a review.
We are sorry to hear about your less than satisfactory experience with us. We have been trying to contact you to discuss your policy, I have asked a Customer Service Agent to call you today.
We hope you will allow us this opportunity to put things right.
Cancelled my policy without properly…
Cancelled my policy without properly informing me and also deducted about £300 on a policy of about £692/year and only took this out less than a month ago. The worse company in communicating and this is just Pure scam.. Be weary of this company, the customer service is also zero. This company does not deserve one in rating.
23 November 2024
Reply from Stella Insurance UK
Thank you for taking the time to leave this review.
We can see from your file we tried on numerous occasions to reach you to attempt to prevent the cancellation both by email and telephone however you did not respond to these.
We will pass your comments over to our complaints team and a full investigation will be done.
The customer service was great.
7 December 2024
Reply from Stella Insurance UK
Thank you for the 4-stars!
We value all customer feedback so would love to know how we can achieve 5 stars next time.
Reply from Stella Insurance UK
Thank you for the 5-stars! We are happy to hear you had a positive experience with us!
Stella 🎄Happy
Thank You first of all - I received a good and personalised service HAPPY DAYS I am not the best with computers .🎄
13 December 2024
Reply from Stella Insurance UK
Thank you for the 5-stars! We are happy to hear you had a positive experience with us!
I have cancelled the insurance I could…
I have cancelled the insurance I could not get the app to work it’s not showing me the option to sign in just to get the information from the email that ai have done so many times now sorry canceled
30 November 2024
Reply from Stella Insurance UK
Thank you for taking the time to leave a review.
We are sorry to hear about your less than satisfactory experience with us and we are sad to learn that you have cancelled your policy. One of our Customer Service agents would have gladly assisted you with this matter. I will also raise this with our technical support team to ensure other customers don't experience the same issue, so thanks for raising.
We are sorry we were unable to retain your custom on this occasion, but we do hope you will return to us in the future and allow us to put things right.
Reply from Stella Insurance UK
Thank you for the 5-stars! We are happy to hear you had a positive experience with us!
Reply from Stella Insurance UK
Thank you for taking the time to leave a review.
We are sorry you may have found any conversations you have had difficult.
We do have the option of live chat if this would assist you at all.
Penalises the main driver for named driver driving
Their telematics insurance penalise the main driver for named driver driving or if anyone else borrows the car and drives more aggressively the main driver risks getting the insurance cancelled. Ok if there's only one driver I guess but if it's a family car this I'm not good. As the main driver I do not consider I should be held responsible for my spouse driving. This is unfair and antiquated. There are telematics insurances today who only assess the main driver. Upgraded to 3 stars as they have been good at keeping in touch during my cancellation, refunding me without an issue.
1 December 2024
Reply from Stella Insurance UK
Telematics insurance takes into account the driving of all the drivers on the policy.
It is the responsibility of the policyholder to ensure all drivers are aware there is a device fitted to their vehicle.
We are sorry you feel this policy isn't a suitable policy for you.
Reply from Stella Insurance UK
Thank you for the 5-stars! We are happy to hear you had a positive experience with us!
I was so pleased and secured with the…
I was so pleased and secured with the service I received thanks .
7 December 2024
Reply from Stella Insurance UK
Thank you for the 5-stars! We are happy to hear you had a positive experience with us!
Reply from Stella Insurance UK
Thank you for the 5-stars! We are happy to hear you had a positive experience with us!
It’s great to speak with Annaline
It’s great to speak with Annaline . She help me set a policy
5 December 2024
Unprompted review
Reply from Stella Insurance UK
Thank you for the 5-stars! We are happy to hear you had a positive experience with us!
We have passed on your feedback to Annaline
Professional mannerism over the phone.
28 November 2024
Reply from Stella Insurance UK
Thank you for taking the time to leave a review.
We are pleased to hear about your positive experience with us and we will ensure your kind words reach the agent you spoke to.
Welcome on board for the coming year!
Fantastic communication and straight…
Fantastic communication and straight forward. Would highly recommend to friends and family. I personally love having a black box fitted as it keeps me and others just that little bit safer of the road. The device comes through the post and it’s really simple to connect and put it in your car. Happy days
27 November 2024
Reply from Stella Insurance UK
Thank you for the 5-stars! We are happy to hear you had a positive experience with us!
Reply from Stella Insurance UK
Thank you for the 5-stars! We are happy to hear you had a positive experience with us!
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