Wit Training Reviews 

885
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 60 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptional quality of the apparel, noting that the training gear is extremely comfortable, highly durable, and perfect for intense daily workouts. Shoppers also appreciate the exceptionally quick shipping times, the helpful online ordering process, and the reliable delivery services provided throughout the entire purchase. Some reviewers were not happy with customer service, mentioning frustrating communication delays when trying to resolve product defects or obtain timely replies from staff. A few other people also felt deeply disappointed by unexpected delivery problems, missing packages, and complicated difficulties handling the lengthy returns process successfully.

What people talk about most

Product

Clients share positive opinions on product quality, praising top-tier training gear and comfortable apparel... See more

Delivery service

Users describe satisfaction with the delivery service, frequently highlighting prompt and fast shipping... See more

Quality

Customers had positive experiences with quality, praising the fantastic products, great fit, and amazing... See more

Order

Consumers find order experiences to be mixed with wide disagreement. Many customers report that online... See more

Customer service

People report ambiguous experiences with customer_service. While many reviewers describe the support as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

love my WIT training shorts! super comfortable, great fit, and perfect for workouts. the only thing - not all styles and colours were in stock. the quality is top-notch, and the customer service was e... See more

Company replied

Rated 5 out of 5 stars

I’m a buyer from East Malaysia. Ordering it online was easy. Delivery took almost 2weeks which is considered fast however the local deliverer took almost a week to deliver which shouldn’t happen. But... See more

Company replied

Rated 5 out of 5 stars

I bought my shoes at a great price, ordering was easy, delivery was prompt, and packaging was eco friendly. Happy with purchase. One comment - I would have ordered socks but there was very limited sel... See more

Company replied

Rated 5 out of 5 stars

At first I wasn’t sure about their returns as I hadn’t checked them out properly but I emailed customer services who were prompt and helpful. I didn’t actually return the trainers in the end as I deci... See more

Company replied


Company details

  1. Sportswear Store

Written by the company

Launched in 2014 by founders Dan Williams and Sam Kitching through their passion for fitness. WIT was an early pioneer of the CrossFit movement; celebrated for bringing a community of brands, athletes and fitness obsessed together through the positive power of training. We recognise that training is not static. WIT is in a constant state of evolution, and as we take a progressive approach to the future of the sport we let our founders mission of changing as many lives as possible through training inspire us. To those ends, WIT sells a curated range of performance footwear and apparel from brands like Nike, R.A.D®, Adidas, TYR and Puma. WIT's own apparel is built to perform and serve as your go-to training clothing outdoors or in the gym. WIT offers premium shipping options and flexible payment options. Currently, returns are free for 30 days after purchase, giving customers peace of mind when making a purchase.


Contact info

3.9

Great

TrustScore 4 out of 5

885 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(885)

62 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ordered RADS trainers and WIT Shorts

Ordered RADS trainers and WIT Shorts
The shorts feel good, look great and super comfortable and trainers are true to size

No complaints from me will purchase more from them for sure

16 October 2025
Unprompted review
Wit Training logo

Reply from Wit Training

Thanks Richy - You can't go wrong with RADs! Enjoy the shorts - happy training

Rated 5 out of 5 stars

The best ⭐️

Great people, great community, great brand 🫶🏼 love everything about WIT!! the events are always so much fun and bring a great sense of community to the fitness space, and I live in my oversized tees and kintura shorts for training

30 October 2025
Unprompted review
Wit Training logo

Reply from Wit Training

Thanks Emily! We love having you as part of the community! Enjoy the kit and see you at the next event

Rated 5 out of 5 stars

Great quality and service

Have ordered numerous things and always had a great experience. Top quality product (especially the new shorts). Delivery fast as well!

17 October 2025
Unprompted review
Wit Training logo

Reply from Wit Training

Thanks Nic! We're happy you had a great experience with WIT. Happy training

Rated 5 out of 5 stars

Great products, even better community.

Great products, even better community. Always enjoy their events and have a good time training with them. Huge fan of the Axon gear and love the quality of the stuff they have released over the past year, since the brand relaunch. Look forward to ordering again soon when new lines drop.

25 October 2025
Unprompted review
Wit Training logo

Reply from Wit Training

Thanks for the review and support!

Rated 5 out of 5 stars

Quality clothing and great events

Quality clothing and well put together events. Always looking forward to them when I get the chance.

25 October 2025
Unprompted review
Wit Training logo

Reply from Wit Training

Thanks for the review! Hope to hear from you again soon

Rated 5 out of 5 stars

I recently tried out part of the…

I recently tried out part of the Kintura WIT collection - the sports bra and shorts are my favourite pieces and suit my style of training so well. The customer service was fast and easy to navigate. Would purchase from again!

23 October 2025
Unprompted review
Wit Training logo

Reply from Wit Training

Thanks Mara! We're happy to hear you had a great experience! Happy training

Rated 5 out of 5 stars

My sister got me a gift card for my…

My sister got me a gift card for my birthday, so I treated myself to a new pair of trainers and the WIT longsleeve for winter (I already had the sleeveless one and super happy with it). It arrived so quickly, service was perfect as always!

17 October 2025
Unprompted review
Wit Training logo

Reply from Wit Training

Thanks for the review! The long-sleeve is perfect for this weather

Rated 5 out of 5 stars

Great quality

Really nice company. All kit has been true to fit and holds up really well. Looking forward to checking out more of their events and takeovers in the future

9 October 2025
Unprompted review
Wit Training logo

Reply from Wit Training

Hi Daniel, thanks for the review! We'd love to have at more events. Keep your eyes peeled for updates on social, website or email!

Rated 5 out of 5 stars

Excellent customer journey experience

Excellent customer journey experience. Product is of superb quality and fits amazingly well.

17 October 2025
Unprompted review
Wit Training logo

Reply from Wit Training

Hi Kypros, thanks for your review! We really appreciate the feedback.

Rated 4 out of 5 stars

love my WIT training shorts

love my WIT training shorts! super comfortable, great fit, and perfect for workouts. the only thing - not all styles and colours were in stock. the quality is top-notch, and the customer service was excellent. fast shipping and friendly support. definitely worth it!

19 October 2025
Unprompted review
Wit Training logo

Reply from Wit Training

Hi Nicholas, thanks for your review! We're so happy you had a great experience! We hope to hear from you again soon. Happy training!

Rated 5 out of 5 stars

I’ve always been a big fan of WIT and …

I’ve always been a big fan of WIT and I ordered a pair of leggings and they were great all round! There was a small issue with my order but customer care was incredible and sorted it out quickly. I will definitely be shopping here again.

22 October 2025
Unprompted review
Wit Training logo

Reply from Wit Training

Thanks for the review! We're glad we were able to assist.

Rated 5 out of 5 stars

Fast delivery and great quality

Had incredibly fast delivery with clear communication. Love the materials and quality of the products I received. Also love I can get my trainers and kit in one place.

7 October 2025
Unprompted review
Wit Training logo

Reply from Wit Training

Thanks Andi! We're glad you had a great experience!

Rated 5 out of 5 stars

Great products!!

I bought 3 items from their Axon range and I now literally do every training session in them, going to have to get some more!!

27 September 2025
Unprompted review
Wit Training logo

Reply from Wit Training

Thanks Esther! We love the Axon range too!

Rated 5 out of 5 stars

Great customer service / quick delivery

I was skeptical about ordering given the reviews I'd read from over a year or so ago, but I couldn't fault my experience - I was unsure on sizing and customer service were quick to reply with help. Ordered and delivered after 2 days - will definitely be ordering again!

22 October 2025
Unprompted review
Wit Training logo

Reply from Wit Training

Thanks for the review Kate! We're so glad you gave us another chance. We're working hard in the background to improve!

Rated 5 out of 5 stars

Love the new WIT hoodie

Love the new WIT hoodie. So comfy, can throw it on after training, looks good and feels quality. Great colours too! More please!

20 October 2025
Unprompted review
Wit Training logo

Reply from Wit Training

Thanks for the review Katy! Perfect for this cold weather!

Rated 1 out of 5 stars

*Had to put a star but really it’s no…

*Had to put a star but really it’s no stars*

After many years of buying with them, I will NOT be buying with them ever again.

Did a pre order for a certain brand of trainers in July, paid for them and been waiting for them to be dispatched this week.

I get an email saying they are out of stock and waiting for a restock. Knowing this brand of trainer is a special edition, I decided to use my knowledge and experience in online orders with 2 different retailers so I know they have systems in place for things like this.

After 4 emails asking them directly for an honest answer, they told me I wouldn’t be receiving them due to an “inventory error” (yeah right!) and offered either a full refund or another pair of trainers.

I decided on the full refund. And I’m thankful that I ordered via Klarna so I am protected.

I am not going to buy or get something else from them when they’ve shown that they cannot be trusted.

I work in retail and customer service and have done for over 17 years and I’d never do this to a customer. If they was an issue after an order was placed, I’d do my very best to inform straight away and be honest with the reason why it’s happened.

The associate was very helpful and I feel was put into a situation with her employer that she shouldn’t have been in in the first place. She confirmed I will be getting a refund quickly. So let’s hope and pray they do this (I have evidence from them that they will).

All I have to say is after many years of buying with them, bringing them custom and bringing custom their way, I will NEVER order with them ever again.

I will be going directly to the brands that I use and pay a little bit more for them.

They need to be more open and honest about things; rather than avoid the issue when asked directly with evidence and getting people extremely upset because you’ve ordered something in good faith, they’ve taken the money from you, they know they can’t fulfil your order but send a message saying “out of stock, waiting for a restock” and then stating “we are actively working to get a solution for the product you’ve ordered” knowing the brand would only give them limited drops of the trainer due to be limited edition.

That is wrong, dishonest and very deceiving. They should have told me in the first place that they’ve got it wrong as soon as they picked this error up instead of keeping my order open and dropping a bomb on me.

Hopefully they will learn from this and trust other customers with respect and honesty that I didn’t get.

18 September 2025
Unprompted review
Rated 1 out of 5 stars

No customer service respince

Order shoes from WIT Fitness that don't fit.I attempted to return them as per their returns instructions, however the returns label doesn't work so I emailed 3x with no response. Theres no number to contact and seems impossible to get any email responce. I wont be using them again!

4 August 2025
Unprompted review
Rated 5 out of 5 stars

Almost didn’t use WIT Training…

Almost didn’t use WIT Training because of the reviews and score but they delivered my RADs ahead of time, sizing was spot on and they use Klarna so beat the RAD website itself. Had to come and give them their flowers. Seems like they must have turned a corner since their older reviews and will defo use these again.

18 August 2025
Unprompted review

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