Asi was great, lovely to work with, so nice and helpful! Really a pleasure to work with, communicative and responsive. It’s a shame we didn’t get better results from the ads they managed but we had a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Wishpond gives you a good foundation which you then have to carefully take care of and learn to apply. It’s quite a job that takes a bit of time. In a company it needs someone who takes care of this i... See more
Company replied
OVerall the experience was frustrating for reasons already shared (lack of communication, and ultimately an overcharage that took months to resolve). The 4 star rating is exclusively for CSM Coordina... See more
Company replied
Response time is second to none, Christian and the team are super responsive. Some creatives didn’t look as I expected, however admittedly that could’ve been due to the limited assets provided and the... See more
Company details
Contact info
West Georgia Street 1500, V6G 2Z6, Vancouver, Canada
- charles.franca@wishpond.com
- wishpond.com
3.6
Average
554 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Rude, only responds when it's convenient for them
I had a very disappointing experience with this company. Their communcation is very poor. They made changes to my email settings that stopped emails and they couldn't figure out the issue, I had to hire a Microsoft expert to resolve the issue. This company would only respond to my inquiries when they feel like, or when it's favorable to them. I had to write about 10 emails to finally get them to terminate my contract with them. I will not recommend them at all, they feel like a scam company and didn't feel safe at all when they had access to my company data.
13 October 2025
Unprompted review
Reply from The Pond
Hi Nic,
Thank you for taking the time to share your experience. We’re very sorry to hear that you felt unsupported and frustrated throughout your time with us — that’s certainly not the standard of service we aim to provide.
Clear communication, timely responses, and careful handling of client systems and data are extremely important to us. We regret that this was not your experience and understand how disruptive email or access issues can be to your business operations.
We would appreciate the opportunity to review what happened and address your concerns directly. Please reach out to us at retention@wishpond.com, and our team will prioritize your case.
Thank you again for your feedback — it helps us improve.
Kind regards,
The Wishpond Team
very responsive and responsible for the…
very responsive and responsible for the work
12 December 2025
Unprompted review
Reply from The Pond
Hi Aubrey,
Thank you so much for your kind words and for taking the time to share your experience. We’re glad to hear you found our team responsive and responsible — that’s exactly the level of service we strive to provide.
We truly appreciate your support and look forward to continuing to work with you!
Kind regards,
The Wishpond Team
This service is extremely difficult to…
Extremely difficult to cancel. This company seems to have perfected the art of continuing to bill customers even after cancellation attempts. They claim the service was “AI-optimized and automated” to justify ongoing charges, which feels misleading and predatory. Stay away from this company.
9 September 2025
Unprompted review
Reply from The Pond
Hi Uwe,
Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how frustrating billing or cancellation concerns can feel.
We want to clarify that our intention is always to make cancellation requests straightforward and transparent — never difficult or misleading. If there was any confusion or delay, we sincerely apologize.
We’d really appreciate the opportunity to review your case and ensure everything is properly resolved for you. Please contact us directly at retention@wishpond.com, and our team will prioritize assisting you right away.
Kind regards,
The Wishpond Team
⚠️ Warning to Anyone Considering Wishpond!!!
⚠️ Warning to Anyone Considering Wishpond – Learn from My Costly Mistake
I rarely write reviews, but my experience with Wishpond and Salescloser AI has been so disastrous that I feel compelled to warn other business owners before they fall into the same trap.
Over the past six months, I invested a significant amount of money and time believing Wishpond could help generate qualified leads and streamline my marketing operations. What I received instead was a complete failure of delivery on every level:
Broken Promises: Their much-touted AI calling system was never properly installed and never functioned at all. Despite repeated assurances, nothing was ever operational.
Integration Failure: They promised to connect their platform with my CRM to improve efficiency — that integration never happened, leaving me with disconnected data and wasted resources.
Abysmal Advertising: Their ad campaigns were shockingly amateur. My luxury villa company was advertised in a way that damaged my brand image, resembling a cheap roadside motel rather than a high-end property experience. My SEO consultant called their campaign performance “abysmal,” and I completely agree.
Zero Accountability: Each time I raised concerns, I was met with excuses, delays, and empty promises of “fixes” that never materialized.
In the end, I was left with a depleted marketing budget, no tangible results, and a tarnished brand image. Wishpond sold me a dream of modern lead generation powered by AI and smart automation — what I actually received was a small-time marketing chop-shop peddling smoke and mirrors.
Although their staff (Felipe and Andres) are very kind and accommodating; if you value your money, time, and professional reputation, stay far away from Wishpond. They are, in my opinion, a textbook example of overpromising and underdelivering, leaving trusting clients like myself to clean up the mess.
16 November 2025
Unprompted review
Reply from The Pond
Hi Mishan,
Thank you for taking the time to share your detailed feedback. We’re truly sorry to hear that your experience did not meet your expectations — especially after the time and investment you committed to your campaigns.
This is certainly not the experience we aim to deliver. We take concerns around setup, integrations, campaign performance, and communication very seriously, and we would genuinely appreciate the opportunity to review what happened and work toward a resolution with you directly.
Our team would like to reconnect with you personally to better understand the challenges you faced and see how we can make this right. Please reach out to us at retention@wishpond.com, and we’ll prioritize your case.
Thank you again for your candid feedback — it helps us improve.
Kind regards,
The Wishpond Team
Spammers
Spammers. Simple as. Automated email marketing with no unsubscribe option and zero human touch. The worst kind. Why would I ever want to pay for this to be done to my customers?
Despite asking several times to stop - they didn't. But they did reply when I faked interest.
21 November 2025
Unprompted review
Reply from The Pond
Hi David, thank you for sharing your feedback.
We’re very sorry for any inconvenience caused and would like the opportunity to address your concerns with our marketing campaigns. Our goal is to provide value, not to overwhelm or frustrate anyone.
Please email us at retention@wishpond.com
so we can discuss this further and ensure your concerns are addressed.
Kind regards,
The Wishpond Team
Nelisa has been very accommodating…
Nelisa has been very accommodating during the initial process of marketing our company. Her knowledge has been instrumental in helping me learn about the process and hopefully we see the desired results.
7 October 2025
Unprompted review
Reply from The Pond
Hi Tim,
Thank you for your fantastic review! We’re thrilled to hear that Nelisa has been so supportive during your onboarding and that her expertise has helped you understand the process more clearly.
We’re excited to continue working with you and look forward to helping your company achieve the results you're aiming for.
Thank you for trusting Wishpond with your marketing efforts!
Warm regards,
The Wishpond Team
Wishpond gives you a good foundation…
Wishpond gives you a good foundation which you then have to carefully take care of and learn to apply. It’s quite a job that takes a bit of time. In a company it needs someone who takes care of this important issue.
24 January 2025
Unprompted review
Reply from The Pond
Thank you, Suzan, for taking the time to share your feedback and for your positive rating.
We’re glad to hear that Wishpond has provided a strong foundation for your marketing needs.
You’re absolutely right — getting the most out of the platform does require some time, learning, and dedicated attention.
We’re here to support you every step of the way and ensure you feel confident using the tools effectively.
If you ever need guidance, training, or assistance with implementation, We’re always happy to help.
Kind regards,
The Wishpond Team
Nelisa is more than accommodating
Nelisa is more than accommodating, extremely helpful, always available, listens to what I need, has taken the time to learn my business, often spends more time with me than the scheduled 30-min. zoom meeting, and always responds to my emails by acknowledging them with a quick reply (this is great because I know she got my email).
10 November 2025
Unprompted review
Reply from The Pond
Hi Steven,
Thank you so much for taking the time to share your feedback. We're thrilled to hear about your positive experience with Nelisa. It’s wonderful to know she’s been accommodating, attentive, and consistently supportive in helping you with your business needs.
Your recognition means a lot, and we’re grateful that her dedication has made such a difference in your experience.
Kind regards,
The Wishpond Team
⚠️ Be very careful before signing up…
⚠️ Be very careful before signing up with Wishpond.
My experience has been terrible — their service didn’t work for me at all, yet they’ve continued trying to take money from my account even after I cancelled. Communication has been poor and I’ve struggled to get any proper support or resolution. I really wish I’d read more reviews before signing up — it would’ve saved me a lot of stress and money.
6 November 2025
Unprompted review
Reply from The Pond
Hi Clare,
Thank you for sharing your feedback. We’re very sorry to hear about your experience and regret that our service did not meet your expectations. We take these concerns seriously and want to ensure any issues with billing or support are resolved promptly.
Please reach out to us directly at retention@wishpond.com
so we can review your account and work toward a resolution.
Kind regards,
The Wishpond Team
I had a great experience from the…
I had a great experience from the start! We had a kick off call and then I worked directly with Monica. She was excellent with her suggestions and guidance with the marketing strategy and campaigns. I was new to this type of marketing and Monica and the team felt professional and at all times they were understanding my goals. They were great at following up to make sure everything was going well. I would highly recommend them to a new or seasoned client. Thank you!
5 November 2025
Unprompted review
Reply from The Pond
Hi Steve,
Thank you so much for sharing your experience with us. We’re delighted to hear that your journey with the team—and especially with Monica—has been such a positive one. It’s great to know that her guidance, professionalism, and support helped you feel confident even as you explored a new type of marketing.
We truly appreciate your recommendation and are grateful for the trust you placed in us. Thank you again for your kind words!
Kind regards,
The Wishpond Team
Excessive spam
The brand has reached out to me after viewing my website. They spam my inbox a few times a week from multiple email senders. I'm not currently interested in the services and have blocked the emails due to this repeated messaging.
4 November 2025
Unprompted review
Reply from The Pond
Hi Vanessa,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and want to assure you that we take your concerns very seriously. Our goal is always to provide value — never to overwhelm or frustrate.
We’d really appreciate the opportunity to look into the excessive messaging you’ve received and ensure it’s stopped. Please email us at retention@wishpond.com
so we can address this directly and prevent any further inconvenience.
Kind regards,
The Wishpond Team
They are terrible and they will not honour refunds for no delivery done
They are terrible. Paid their subscription for a year. Their managers took 3-4 weeks to come back with even a small text edit. After 6 months, no movement and no leads as the landing pages were not even up. Then they offered me a fully managed service for another 4 months to make up, and it was worse and even slower.
28 November 2024
Unprompted review
Reply from The Pond
Hi,
Thank you for sharing your feedback with us. We’re very sorry to hear about the delays and lack of progress you experienced.
This is not the standard of service we aim to provide, and we completely understand how frustrating and disappointing this must have been for you.
We genuinely appreciate you bringing this to our attention, and we’d like the opportunity to review your case in detail and work toward a proper resolution.
Please email us at retention@wishpond.com so we can look into your account, address any outstanding concerns — including delivery issues and refund considerations — and assist you directly.
Your experience matters to us, and we want to ensure this is handled with the attention it deserves.
Kind regards,
The Wishpond Team
OVerall the experience was frustrating…
OVerall the experience was frustrating for reasons already shared (lack of communication, and ultimately an overcharage that took months to resolve). The 4 star rating is exclusively for CSM Coordinator Zahrah Abrahams who was the only person out of 7 who I contacted to help me with my over-billing issue. Zarah was responsive, got my issue resolved in a week, and did not ghost me, which is more than I can say for everyone else I reached out to.
22 October 2025
Unprompted review
Reply from The Pond
Hi Ken,
Thank you for taking the time to share your feedback. While we’re truly sorry to hear about the frustrations you experienced earlier — especially around communication and billing delays — we’re grateful that you gave us the opportunity to make things right.
We’re glad to hear that Zahrah was able to assist you promptly and ensure your billing issue was resolved. We’ll make sure your kind words are shared with her, as she is committed to providing the level of support every client deserves.
Your feedback is incredibly valuable, and we’re continuously working to improve our processes so experiences like yours don’t happen again.
Warm regards,
The Wishpond Team
Wishpond is very detailed and laid out…
Wishpond is very detailed and laid out a perfect plan to execute marketing to build my brand. They design a very professional brand scheme for my business that was better than anything I would have done.
17 October 2025
Unprompted review
Reply from The Pond
Hi Jamar,
Thank you so much for your wonderful review! We're delighted to hear that you found the process detailed and the marketing plan clearly laid out. It’s amazing to know that the branding work we created for your business exceeded your expectations.
We truly appreciate your feedback and look forward to supporting you even further on your journey with Wishpond.
Warm regards,
The Wishpond Team
Reply from The Pond
Hi SunPowerLED Light Therapy,
Thank you so much for your kind words! We’re thrilled to hear that Jorge provided prompt and courteous support. Your feedback means a lot to us and encourages our team to continue delivering great service.
Kind regards,
The Wishpond Team
Wishpond: A Game Changer Delivering Real, Measurable Results
Wishpond has been a game changer for our small business. We used to struggle with the daily grind, but now we can see our ideas transformed into concrete plans that deliver real, measurable results.
16 October 2025
Unprompted review
Reply from The Pond
Hi Jaime,
Thank you so much for your feedback! We’re thrilled to hear that Wishpond has helped transform your ideas into measurable results. Your success is exactly what we strive for, and we’re excited to continue supporting your business growth.
Kind regards,
The Wishpond Team
This is a scam
This is a scam. No results delivered after 6 months. We cancelled they continue to withdraw from credit card so we cancelled card.
4 October 2025
Unprompted review
Reply from The Pond
Hi Nathalie,
Thank you for sharing your feedback. We’re sorry to hear about your experience and would like the opportunity assist with your spamming concerns from our marketing campaigns. Our goal is to provide value, not to overwhelm or frustrate anyone.
Please email us at retention@wishpond.com
so we can discuss this further and address your concerns directly.
Kind regards,
The Wishpond Team
My experience with Nelisa is great!
My experience with Nelisa has been very positive. She is responsive and supportive of our mission. Nelisa came in, picked up the pieces, and hustled to get us back on track after Sabina's departure, and I'm super confident she'll keep us going.
Nelisa has a sunny attitude and is easy to work with, which I really appreciate!!!
Thank you!
15 October 2025
Unprompted review
Reply from The Pond
Hi Meloney,
Thank you so much for your wonderful feedback! We’re thrilled to hear that Nelisa has been supportive and responsive, and that she helped get things back on track. Your kind words mean a lot to us and encourage our team to continue delivering excellent service.
Kind regards,
The Wishpond Team
Constantly spamming emails
Constantly spamming emails. No unsubscribe option. I definitely will not trust a company for website traffic when they use such low quality strategies themselves.
23 September 2025
Unprompted review
Reply from The Pond
Hi Jussi,
Thank you for sharing your feedback. We’re sorry to hear about your experience and would like the opportunity assist with your spamming concerns from our marketing campaigns. Our goal is to provide value, not to overwhelm or frustrate anyone.
Please email us at retention@wishpond.co so we can discuss this further and address your concerns directly.
Kind regards,
The Wishpond Team
SCAM
SCAM. STAY THE F AWAY FROM THEM AND PERSISTIQ they absolutely worse to deal with!
2 September 2025
Unprompted review
Reply from The Pond
Hi Saad,
We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback.
This isn’t the level of service we strive to provide, and we’d really like the opportunity to discuss this further to understand what went wrong and make things right.
Please email us directly at retention@wishpond.com so we can assist you as soon as possible.
Kind regards,
The Wishpond Team
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