Wiseguy Original Reviews 

549
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their excellent craftsmanship and attention to detail. Many people appreciate the comfort and stylish appearance of the items, with some even stating they prefer them over belts. The service is frequently highlighted as prompt and helpful, with the team actively resolving issues and providing timely updates. However, some customers also noted issues with the durability of certain hardware, specifically mentioning clips and fasteners breaking after a short period of use. Additionally, a few people experienced problems with order delivery, including lost shipments, long waiting times, or items never arriving. There were also occasional concerns about sizing discrepancies and the quality of the material in some products.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many customers expressing satisfaction with the... See more

Quality

Reviewers mention positive feedback about quality, with many describing products as outstanding, well-made,... See more

Order

Customers had ambiguous experiences with order, with some reporting smooth ordering and delivery processes,... See more

Delivery service

Consumers find delivery service to be ambiguous, with some reviewers reporting fast and reliable delivery,... See more

Service

Customers consistently note positive experiences with service, often highlighting the quality and promptness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Love my Wiseguy Duck suspenders!! I am normally a belt guy but these not only hold up my pants much more comfortably but look very stylish too. You can feel they are made with great attention to th... See more

Company replied

Rated 5 out of 5 stars

The suspenders are fantastic (I got the Crazy Horse Black Wide). High quality and beautiful. What really set the bar was their customer service. We had an issue with the initial shipment being lost, a... See more

Company replied

Rated 5 out of 5 stars

As before the quality of the product is wonderful I see there was an upgrade of the clam hooks, Thanks I recommend you folks whenever anyone asks about my suspenders which I ware every day .

Rated 5 out of 5 stars

Best quality ever. Always a pleasure to wear these comfortable and luxurious hand made suspenders. Beautifull colours too that match all your clothing. As they say. They never let you down. Thanks... See more

Company replied


Company details

  1. Fashion Accessories Store

About Wiseguy Original

Written by the company

At Wiseguy Original we build fashionable suspenders for discerning individuals not only to hold up pants but to look and feel your best too.

Never let you down.


Shop our suspenders:

Leather Leather Flex Elastic

Our story

Written by the company

The Wiseguy motto
Wiseguy Original Suspenders are hand crafted in a variety of materials and styles. Never let you down is our motto and this is what we stand for.
The best materials
We work with only the best quality materials varying from full nubuck leather braces to canvas, European elastic webbing and combinations of materials. Not only do we use new materials but we regularly create bespoke, up-cycled suspenders from vintage US Army/Navy canvas materials.
The founding
Founded by Marc Spits at the young age of 80, Wiseguy continues operating as a family business by son Mike, granddaughter Merijne and the Van der Stok family including our dedicated team.
Customize your own suspenders
Not only do we build exclusive series products but we gladly customize so do check with us if you we can create your custom, bespoke suspenders.
Suspenders 101 & inspiration
If you want to know more about suspenders in general, we offer some blog posts on our website. Do you just want to be inspired by how other people wear braces? We offer a huge inspiration source through our Instagram page.
Importance of reviews
Trustpilot is important for us as we greatly appreciate feedback from our customers to become even better at what we do! Of course, we love positive feedback on our collection!

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

549 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 81% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(549)

108 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

SPAG

Great quality product with ample attachment options. Very comfortable suspenders to wear.

15 July 2025
Rated 5 out of 5 stars

Excellent support wink wink!

Both times I've ordered, the items have come quickly and in great condition. Their suspenders are great quality and excellently made. I wear them daily for work and have done for the last 4 years

20 June 2025
Wiseguy Original logo

Reply from Wiseguy Original

Great to hear Dan! Thanks for shopping with us.

Best regards, Rueben
Team Wiseguy Original

Rated 5 out of 5 stars

I alreafy broke a lobster claw luckily…

I alreafy broke a lobster claw luckily there was an extra that came with and swift delivery of pair and extra's good fit and good width

13 June 2025
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Reply from Wiseguy Original

Hi Cody, Thanks for your review! How unfortunate to hear one of them broke. That shouldn't happen. If any more break, please reach out to our email and we will send you a replacement free of charge.

Best regards, Rueben
Team Wiseguy Original

Rated 4 out of 5 stars

quick response to e-mail inquiries

quick response to e-mail inquiries. discount on the new brass lobster hooks. which are heavier and hope they are more durable - time will tell.

disappointed that replacement regular lobster hooks took so long to arrive - received both sets within a few days of each other. handmade brass ones had to be made so knew they would take a while. maybe they got hung up in customs - who knows.

12 June 2025
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Reply from Wiseguy Original

Hi Pam, Thanks for your detailed review and again sorry for the inconvenience. It is true that as we ship internationally, customs sometimes makes orders take longer then we we'd like to arrive.

Thank you for your patience though!

Best regards, Rueben
Team Wiseguy Original

Rated 5 out of 5 stars

Impressed!

Impressed with the product and with the shipping!

26 May 2025
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Reply from Wiseguy Original

Hi Robert, Thanks so much for your kind words! Enjoy your new Wiseguy Loops!

Best regards, Rueben
Team Wiseguy Original

Rated 5 out of 5 stars

Website is clear and easy to navigate

Website is clear and easy to navigate, products are well described and complementary accessories are easy to find.

18 May 2025
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Reply from Wiseguy Original

Hi Fernando, Thanks so much for your review! Please enjoy your new Wiseguys!

Best regards, Rueben
Team Wiseguy Original

Rated 5 out of 5 stars

Treating the customer right

The quality of the garment is of a high standard and delivery was on time, no fuss.

It may be a family run business but the large retailers could learn heaps about customer service and loyalty from Wiseguy. Keep on what you're doing.

20 May 2025
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Reply from Wiseguy Original

Hi Louis, we really appreciate this kind feedback. It certainly puts a smile on our faces. Thank you for shopping with us and please enjoy your new Wiseguy's!

Best regards, Rueben
Team Wiseguy Original

Rated 1 out of 5 stars

I paid very expensive shipping and the…

I paid very expensive shipping and the order didn't arrive in time

13 May 2025
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Reply from Wiseguy Original

Dear Pablo,

Very sorry to hear your Wiseguy Original order did not arrive as fast as you had anticipated; we had also expected the shipment to arrive faster! We’d like to refund the express shipping as it’s our mission to never let you down. We’ll reach out to you via DM.

Kind regards,
Mike Spits | Wiseguy Original co-owner

Rated 5 out of 5 stars

Great service and quality…this is my…

Great service and quality…this is my second pair of suspenders…very well made and comes with clips and swivel hooks so you can choose how you want to attach them and additional spare parts for repairing.

6 May 2025
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Reply from Wiseguy Original

Hi Robert! Thanks so much for your positive review! We sincerely hope you're very happy with your new suspenders.

Best regards, Rueben
Team Wiseguy Original

Rated 5 out of 5 stars

The Wiseguy crazy horse buckle…

The Wiseguy crazy horse buckle suspenders are well built by true craftsmen. Very satisfied with my new suspenders. I will definately be ordering more to build out a collection. Pay attention to sizing, I bought S/M as a 5’-10” male and wished I had gotten the M/L in hindsight. They still fit well, but a little more adjustability with the larger size would have been better in my case. Very happy with my purchase and will be buying more.

4 May 2025
Wiseguy Original logo

Reply from Wiseguy Original

Hi Chris, great to hear you're enjoying your new Crazy Horse Buckle Suspenders! And great shout on the sizing. Next time you're thinking about ordering with us, feel free to send us a message, as different materials and different suspender styles sometimes have slight nuances in sizing. We'll very gladly help you find the perfect fit for you!

Best regards, Rueben
Team Wiseguy Original

Rated 5 out of 5 stars

I’ll start with the customers service…

I’ll start with the customers service first because it was great! I ordered two suspenders for my upcoming wedding, but was worried when there was a stall during the shipping process. There hadn’t been any updates in the tracking in over a week. As soon as I let Wiseguys know about this, they quickly responded with an offer to express ship a new order to arrive before my wedding. Luckily, the original shipment arrived a few days later, and when I opened the box I was extremely pleased with my purchase.

27 April 2025
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Reply from Wiseguy Original

Thanks Thomas! Great to hear all was well in the end! We sincerely hope you'll have (or had) the best wedding!

Best regards, Rueben
Team Wiseguy Original

Rated 5 out of 5 stars

Fast and Free Replacement

I had a hook that broke from a brace I bought several years ago. I contacted Wiseguy and immediately they provided all the hooks at no extra cost to me, not even shipping. Very polite and very fast response, couldn't be better!

30 April 2025
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Reply from Wiseguy Original

Hi Omar, We really appreciate your words! So great to hear we were able to 'never let you down'.

Best regards, Rueben
Team Wiseguy Original

Rated 5 out of 5 stars

Good Fast Service

27 April 2025
Wiseguy Original logo

Reply from Wiseguy Original

Hi Marcia, thank you so much! Please enjoy your new Wiseguys!

Best regards, Rueben
Team Wiseguy Original

Rated 5 out of 5 stars

Very good product quality

Very good product quality, very good packaging. I opted for the black hardware version, which is really difficult to find elsewhere. Suggestion for improvement: the clasps should open more to accommodate thicker pants.

23 April 2025
Wiseguy Original logo

Reply from Wiseguy Original

Hi Andrei, Glad to hear you like the product. We really appreciate your feedback and will definitely take it into account.

Best regards, Rueben
Team Wiseguy Original

Rated 5 out of 5 stars

I love the quality of the product

I love the quality of the product. The customer service has been good with responding to my questions and concerns.

22 April 2025
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Reply from Wiseguy Original

Hi Milton, That's great to hear! I'm glad we were able to 'never let you down!'

best regards, Rueben
Team Wiseguy Original

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