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Review summary

Created with AI, based on recent reviews

Evaluating 172 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and friendliness of the staff. Many people appreciate the efficient customer service and prompt response times, noting that the work is often completed quickly and to a high standard. Reviewers also frequently mention the reasonable pricing. However, some customers also noted discrepancies in quoted prices, with the final cost being higher than initially stated, which caused dissatisfaction for a few.

What people talk about most

Service

Customers had positive experiences with service, consistently praising the professionalism, efficiency, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their politeness, professionalism,... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the reliable, trustworthy, and helpful... See more

Price

Clients share positive opinions on price, consistently finding them fair, honest, and reasonable. Many... See more

Response time

Reviewers mention positive feedback about response times. Customers consistently praise the quick response to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Booking was easy. Their gas safe engineer arrived on time and carried out an annual service on our boiler. He was polite and professional, leaving no mess. The bill was exactly as quoted with no surp... See more

Rated 5 out of 5 stars

Arranged for the engineer to come out and look at a fault we had with the cold water kitchen tap and toilet. The engineer came within the time slot given and rang to let me know he was on his way.... See more

Rated 5 out of 5 stars

Very professional, friendly,clean and tidy plumbing team. Sam,Mike,Conor and JP were exceptional transforming our large bathroom into a wetroom and "bathroom.Nothing was too much trouble and they we... See more

Rated 5 out of 5 stars

Wirral Gas engineer gave a call prior to attending. He worked efficiently servicing an old boiler and left the area clean and tidy upon completion of the work. He was professional and friendly throug... See more


Company details

  1. Heating Contractor
  2. Plumber

Written by the company

Your local heating & plumbing specialists based in Wirral. Wirral Gas has over 30 years' experience in heating service, installation and repair. We provide you with the friendly and efficient customer service you deserve. This includes our pledge of personal accountability and the confidence that the price tag will be competitive and supported by the best local tradesmen. We cover a wide range of domestic installations and repair and all our engineers are Gas Safe registered. We understand your time is valuable so we offer appointment times to suit you. We are based in Wallasey and cover all areas of the Wirral.


Contact info

5.0

Excellent

TrustScore 5 out of 5

800 reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

We recently had our annual boiler service.

We recently had our annual boiler serviced by Wirral Gas , they are always friendly and helpful from the girls in the shop when you book an appointment to the day you have your service by Sean .I couldn’t fault them . Thank you Wirral Gas . Mr and Mrs Holmes 👍👍😀😀

30 April 2026
Rated 5 out of 5 stars

Professional service from an excellent…

Professional service from an excellent company.
Staff always helpful and friendly.
This company will contact you when the boiler needs it’s annual inspection, you are notified 20 minutes before arrival, the engineer is clean thoughtful and through. 👌

24 April 2026
Rated 5 out of 5 stars

Great sevice

Great service and skills demonstrated by all their employees. They also came at the time they said they would. Great company to build trust with.

24 March 2026
Rated 5 out of 5 stars

No quibbles here...

Booking was easy. Their gas safe engineer arrived on time and carried out an annual service on our boiler. He was polite and professional, leaving no mess. The bill was exactly as quoted with no surprises. I will likely be using these guys going forward and would recommend their services.

30 March 2026
Rated 5 out of 5 stars

Very Pleased

Quick, clean and efficient. Advanced notice given and on time. Far better than British Gas

31 March 2026
Rated 5 out of 5 stars

House Refurb - Wirral Gas - 👌🏻

Wirral Gas stepped in at short notice and undertook all the works required to refurb our whole ground floor in conjunction with our builders.

Works included, temporary feed to keep our old boiler up and running right throughout winter, install our new boiler and commission with Hive, upgrade all our radiator feeds from 10mm to 15mm, strip out anything not needed anymore, install 6 new rads and a new feed for our new gas hob. On top of that they fixed an existing tap in the bathroom that had seized. Nothing was too much trouble.

Jay,JP, Mike and Faz and a couple of others who we didn’t see all came over the multiple visits needed, they never let us down, turned up when they said they would, all worked tidily and all were polite and friendly. The work was first class, Lisa in the office was a pleasure to deal with when we needed some support. Give them a ring, they wont let you down.

Phil & Sarah

21 February 2026

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