This company is nothing but a blatant cash grab. They keep your funds or crypto sitting there for nine months and then hit you with almost 7% in fees. A cash transfer to a UK bank account costs... See more
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The account opening process was pretty straight forward for the industry. We experimented with a BTC backed loan. Beware of liquidation levels and the lack of options available to reduce the LTV. A... See more
Company replied
I’ve had an extremely stressful experience with my previous investment platform. They never processed withdrawals, constantly pressured me to deposit more, and promised high profits that I could n... See more
Guys, I don’t know why the negative reviews . The support compared to another’s crypto wallets I by far the best costumers services ever. Services super secure . Low fees like no one can even com... See more
Company replied
Company details
Written by the company
A Banking Alternative built for Web3. Buy, Trade and Grow your money. Trusted by 6 million since 2014 with over 20bn+ volume in crypto transactions. Get personalized help from our Customer Success team at: https://wirexapp.com/help/request/create
Contact info
London, United Kingdom
- https://wirexapp.com/help/request/create
- wirexapp.com
You should know
2.6
Poor
18K reviews
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Money on hold
My son transfered 15000 euro to my account on 30 March 2026 and they are still bending. If you hold our money when we need it them I do not need to use your service. The hold should not exceed few hours to check. But to hold it for more than a week then this not justified.
30 March 2026
Reply from Wirex
Hello, Waleed!
Thank you for leaving us a review and for bringing this matter to our attention.
We apologize for any inconvenience you’ve experienced with your transfers.
While most bank transfers are processed almost immediately, in certain situations the review process can take a bit longer, from a few minutes to several hours.
Please be assured that our team is working diligently to complete the review process for your transfers as swiftly as possible without compromising our commitment to essential security protocols.
We understand how important it is for transactions to be processed promptly, and we truly appreciate your understanding of the necessary measures we take.
As per our check, all your transactions have been processed.
If you need any further assistance, do not hesitate to contact us directly. We'll be glad to assist you.
Best regards,
Your Wirex Team
I have already verified the destination…
This is my final notice regarding Ticket #6319817, which was opened on April 3rd. I have been waiting for 13 days for a resolution that you are intentionally delaying. I will no longer tolerate generic responses regarding your platform’s internal incompetence while you withhold several thousand euros of my capital.
The situation has reached a point of legal liability for Wirex based on the following:
• Gross Technical Inconsistency: You are blocking my assets by demanding a "wallet verification" that your own system is incapable of performing. Your provider explicitly states that the blockchain used is not supported for such verification.
• Negligence: You previously authorized and executed transactions to this same address without issues. Denying access now to my funds, based on a verification step that you cannot technically provide, is a direct violation of my rights as a consumer.
• Admission of Fault: Your own internal systems have already flagged this as a "TECHNICAL ISSUE". Despite this admission, you continue to withhold my funds unlawfully.
I am not requesting a status update; I am demanding the immediate manual override of this block and the full release of my funds.
If my account is not fully restored within 12 hours, I will initiate the following actions without further notice:
1. A formal complaint filed with the European Consumer Centre (ECC-Net) for unfair and deceptive commercial practices.
2. Escalation to European Financial Regulatory Authorities regarding the unlawful seizure and withholding of private assets (amounting to several thousand euros) due to platform negligence.
3. Publication of all evidence of this technical loop and your refusal to resolve it on every major financial consumer forum and social media platform.
Do not reply with automated templates; either restore my access immediately or face the legal and regulatory consequences.
Update: I finally managed to withdraw my funds after multiple requests. Support via tickets never replied, but I eventually got it sorted thanks to being persistent on the live chat. Glad to have my money back, but the communication and withdrawal restrictions needs to improve. (Personally, I will no longer have large amounts of funds on the platform).
3 April 2026
Unprompted review
Reply from Wirex
Hi Borja,
Thank you for taking the time to leave us a review and for bringing this matter to our attention.
We apologize for the delay in answering you and for any inconvenience caused.
We found your ticket #6319817 and one of our support agents will get back to you in the shortest possible time.
Best regards,
Your Wirex Team
Reply from Wirex
Hello!
We're overjoyed to hear that you love our app! Thank you for taking the time to share your feedback.
If you ever need any assistance or have more feedback, please feel free to contact us using this form:
https://help.wirexapp.com/request/create
Best regards,
Your Wirex Team
Reply from Wirex
Hi there!
Thanks a lot for your review!
If you ever need any assistance or have more feedback, please feel free to contact us using this form: https://help.wirexapp.com/request/create
Best regards,
Your Wirex Team
Account temporarily restricted for weeks — no resolution.
My account has been temporarily restricted for several weeks now. I have contacted support multiple times, but I keep receiving the same response: "Our team is working on it."
No explanation, no timeline, and no request for additional documents.
This situation is extremely frustrating and unprofessional, especially since my funds are currently inaccessible.
I would expect at least:
A clear explanation of the restriction
What is required from me to resolve the issue
A realistic timeline for resolution
I hope this review helps escalate the issue and leads to a prompt resolution.
⚠️ I will update this review once the issue is resolved.
1 April 2026
Unprompted review
Reply from Wirex
Hello Marco,
Thank you for taking the time to bring this matter to our attention. We're sorry that your account is temporarily locked and you can’t use it at the moment.
As a regulated company, we have to follow specific procedures in order to maintain the highest financial standards and quality. Sometimes we are forced to temporarily suspend users' accounts to perform necessary reviews.
We perfectly understand how frustrating it can be to have an account blocked, so we do our best to complete the reviews as fast as possible. However, sometimes this process can take longer than we wish. The reasons for potential account suspension are also outlined in our Terms and Conditions; you can refer to Paragraph 18 for more information: https://help.wirexapp.com/article/terms-and-conditions-eea-1553
We have located your open ticket #6319080 and as soon as there's an update, we will promptly inform you via email.
Best regards,
Your Wirex Team
BIGGEST SCAM APP!! DONT USE THIS BS
BIGGEST SCAM APP!!! I have had my account for 1 week. After 2 or 3 transactions my account got temporary blocked. After multiple emails. Not even 1 reply. Please guys, dont use this app. Never. It will F you up. I have over 900k followers which i will also advice not to use ur app if you dont fix this issue within 2 days. Its about the email.
I have seen multiple people saying the same. Again 2 days before i make a video about your service and scam.
12 March 2026
Unprompted review
Reply from Wirex
Hello,
Thank you for taking the time to bring this matter to our attention. We're sorry that your account is temporarily locked and you can’t use it at the moment.
As a regulated company, we have to follow specific procedures in order to maintain the highest financial standards and quality. Sometimes we are forced to temporarily suspend users' accounts to perform necessary reviews.
We perfectly understand how frustrating it can be to have an account blocked, so we do our best to complete the reviews as fast as possible. However, sometimes this process can take longer than we wish. The reasons for potential account suspension are also outlined in our Terms and Conditions; you can refer to Paragraph 18 for more information: https://help.wirexapp.com/article/terms-and-conditions-eea-1553
We have located your ticket #6317611 and one of our agents will contact you there soon. We appreciate your patience.
Best regards,
Your Wirex Team
Account locked for one month,I have…
Account locked for one month,I have provided additional documents immediately received reviewteam's email.
#ticket number 6317652
6 March 2026
Unprompted review
Reply from Wirex
Hello,
Thank you for taking the time to bring this matter to our attention. We're sorry that your account is temporarily locked and you can’t use it at the moment.
As a regulated company, we have to follow specific procedures in order to maintain the highest financial standards and quality. Sometimes we are forced to temporarily suspend users' accounts to perform necessary reviews.
We perfectly understand how frustrating it can be to have an account blocked, so we do our best to complete the reviews as fast as possible. However, sometimes this process can take longer than we wish.
The reasons for potential account suspension are also outlined in our Terms and Conditions; you can refer to Paragraph 18 for more information: https://help.wirexapp.com/article/terms-and-conditions-eea-1553
Best regards,
Your Wirex Team
I have emailed you several times and…
I have emailed you several times and sent you the required documents, but you have not followed up at all and have effectively ignored the matter. I cannot understand this lack of responsibility.
27 March 2026
Unprompted review
Reply from Wirex
Hi there,
Thank you for taking the time to share your feedback. We're sorry to hear that you had a bad experience with our platform.
We sent a request for more details to locate your account, but since you haven’t responded to it within 3 days, we're unable to assist further at this time.
If your issue remains unresolved, please create a new review and include your ticket number. You can find the ticket number in an email with the subject "Your request has been received by Wirex Support." If you haven’t created a ticket yet, you can do so here:https://help.wirexapp.com/request/create
We’re here to help whenever you’re ready.
Best regards,
Your Wirex Team
What a horrible experience
What a horrible experience! They asked me to change the residential address to get the IBAN and Card. After that when I changed the residential address and it was approved, they required fiscal code but didn't keep an option to enter it. When I look for the solution and contact support they permanently restricted and closed my account. There's no transparency and it's highly risk to put money with Wirex. Stay away from them!
26 March 2026
Unprompted review
Reply from Wirex
Hello,
We’re sorry to hear that your account got permanently closed.
Wirex is a regulated banking institution and is required to monitor all accounts to ensure the safety and security of our customers and the financial system. Consequently, we reserve the right to close a customer's account in the circumstances specified in Paragraph 16 of our Terms and Conditions: https://help.wirexapp.com/article/row-terms-and-conditions-global-1620
We understand that an account closure can be unexpected, and sincerely apologize if it caused you any distress. At the same time, we’d like to point out that we always provide information regarding the account closure and the remaining balance, if applicable, in our email communication, just like we did in your case.
Due to legislation and legal requirements, we cannot share any additional details or disclose the specific reason for your account closure.
Best regards,
Your Wirex Team
Smooth
So far the app has been very good. Once through the prerequisite checks etc the UI/UX is logical, responsive and quick.
Best of all I don’t need to convert crypto to fiat to spend. It’s been a great hassle free experience!
27 February 2026
Reply from Wirex
Hi there!
We are happy to hear that you are enjoying our app!
If you ever need any assistance or have more feedback, please feel free to contact us using this form: https://help.wirexapp.com/request/create
Best regards,
Your Wirex Team
Scammers
Scammers! They blocked and closed my account without any reason. And wouldn’t let me withdraw my remaining funds funds. They are scammers and thieves.
24 March 2026
Unprompted review
Reply from Wirex
Hi there,
Thank you for taking the time to bring this matter to our attention.
Wirex is a regulated banking institution and is required to monitor all accounts to ensure the safety and security of our customers and the financial system. Consequently, we reserve the right to close a customer's account in the circumstances specified in Paragraph 18 of our Terms and Conditions: https://help.wirexapp.com/article/terms-and-conditions-eea-1553
We understand that an account closure can be unexpected, and sincerely apologize if it caused you any distress. At the same time, we’d like to point out that we always provide information regarding the account closure and the remaining balance, if applicable, in our email communication. Due to legislation and legal requirements, we cannot share any additional details or disclose the specific reason for your account closure.
Any remaining funds in your account will be refunded to the original payment method.
To our regret, the refund process following the closure of an account is complex and time-consuming. It requires manual checks and coordination across various departments.
While we cannot offer specific timeframes, please rest assured that your case won’t get overlooked.
Best regards,
Your Wirex Team
SCAM SCAM SCAM
SCAM SCAM SCAM
We opened business account with them, tried bank transfer (which was already buggy), Our Bank returned the money, but they ate it. Tried to contact support, provided proof, but nothing. Their support just keep saying : We are actively working on it, thats it, same thing repeats even after weeks and months. Give our $450 back you scammers.
Edit : After giving them warning of taking Legal Actions, they refunded it within hours. so i will keep this review as things that can be resolved in hours, they kept holding for months to scam.
17 February 2026
Unprompted review
Reply from Wirex
Hi there,
Thank you for taking the time to leave us a review and for bringing this matter to our attention.
We apologize for the delay in resolution of your issue and for any inconvenience caused.
We found your ticket #6303861 and one of our support agents will contact you back in the shortest possible time.
Best regards,
Your Wirex Team
Never paid out for a promotion
Never paid out for a promotion. Contacted support many times over months to be told that they are still looking into it. Clearly they have no intention of paying. Pretty sure I saw they made a loss in their most recent earnings report, so maybe they're about to go under. Would explain their refusal to pay out. Either that or they're just incompetent.
20 March 2026
Unprompted review
Reply from Wirex
Hi there,
Thank you for taking the time to share your feedback. We're sorry to hear that you had a bad experience with our platform.
We sent a request for more details to locate your account, but since you haven’t responded to it within 3 days, we're unable to assist further at this time.
If your issue remains unresolved, please create a new review and include your ticket number. You can find the ticket number in an email with the subject "Your request has been received by Wirex Support."
We’re here to help whenever you’re ready.
Best regards,
Your Wirex Team
Reply from Wirex
Hi there!
We are happy to hear that you are enjoying our app!
If you ever need any assistance or have more feedback, please feel free to contact us using this form: https://help.wirexapp.com/request/create
Best regards,
Your Wirex Team
i want my account deleted but they…
i want my account deleted but they havent done it hopeless if u say so
17 January 2026
Unprompted review
Reply from Wirex
Hi there,
Thank you for taking the time to share your feedback. We're sorry to hear that you had a bad experience with our platform.
We sent a request for more details to locate your account, but since you haven’t responded to it within 3 days, we're unable to assist further at this time.
If your issue remains unresolved, please create a new review and include your ticket number. You can find the ticket number in an email with the subject "Your request has been received by Wirex Support." If you haven’t created a ticket yet, you can do so here: https://help.wirexapp.com/request/create
We’re here to help whenever you’re ready.
Best regards,
Your Wirex Team
Once upon a time I thought Wirex was…
Once upon a time I thought Wirex was amazing, and I have recommended Wirex to many many people. I now regret ever talking about them, as they are now one of the largest disappointments of my life!
First of all, I now only have 460 euros left (thank god I don't have more here) and I don’t use the account at all, I only keep a few xrp and popcat. However, when I logged in for the first time in maybe half a year, I see that they have deducted 9.99 euros per month even though I have not asked for a paid plan - why would I have anything else but the free version?
Thats not all though - they are asking me for a shit load of documents like proof of funds - for å ridiculous amount of 460 euros - and its been in wirex for 4-5 years! How the hell am I supposed to show any document proving from where the money comes? Originally I sent it from my ordinary bank in Sweden when I sold a property about 4 years ago, but no bank let you find such transactions which are more than 2 years old 🤷♂️
Wirex is such a disapppointment and I send a warning to all - DO NOT EVER engage with Wirex - they suck more than anything Ive experienced in Regards of crypto solutions. And thats coming from a person who once thought Wirex was the best thing ever happening in the crypto space 🤨
BEWARE
16 March 2026
Unprompted review
Reply from Wirex
Hi there,
Thank you for taking the time to share your feedback. We're sorry to hear that you had a bad experience with our platform.
We sent a request for more details to locate your account, but since you haven’t responded to it within 3 days, we're unable to assist further at this time.
If your issue remains unresolved, please create a new review and include your ticket number. You can find the ticket number in an email with the subject "Your request has been received by Wirex Support." If you haven’t created a ticket yet, you can do so here: https://help.wirexapp.com/request/create
We’re here to help whenever you’re ready.
Best regards,
Your Wirex Team
I don't recommend you use Wirex
I am extremely dissatisfied with this application, for more than two weeks they have been doing some checks on my accounts and I cannot use my money and they are not giving me any answer.
20 February 2026
Reply from Wirex
Hi there,
Thank you for taking the time to leave us a review and for bringing this matter to our attention.
We apologize for situation that was caused.
We found your ticket #6308170 and one of our support agents will get back to you in the shortest possible time.
Best regards,
Your Wirex Team
every time perfect 🙏🏻👍👍
12 March 2026
Reply from Wirex
Hi there!
We are happy to hear that you are enjoying our app!
If you ever need any assistance or have more feedback, please feel free to contact us using this form: https://help.wirexapp.com/request/create
Best regards,
Your Wirex Team
recent app update wiped my account
Updated the app, which completely wiped my business account, trying to resolve the case leading to nobody responding and seeing the ticket closed later when left unattended.
Non working app, non working support, STAY AWAY!
11 March 2026
Unprompted review
Reply from Wirex
Hi there,
Thank you for taking the time to share your feedback. We're sorry to hear that you had a bad experience with our platform.
We sent a request for more details to locate your account, but since you haven’t responded to it within 3 days, we're unable to assist further at this time.
If your issue remains unresolved, please create a new review and include your ticket number. You can find the ticket number in an email with the subject "Your request has been received by Wirex Support." If you haven’t created a ticket yet, you can do so here: https://help.wirexapp.com/request/create
We’re here to help whenever you’re ready.
Best regards,
Your Wirex Team
Reply from Wirex
Hi there!
We are happy to hear that you are enjoying our app!
If you ever need any assistance or have more feedback, please feel free to contact us using this form: https://help.wirexapp.com/request/create
Best regards,
Your Wirex Team
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