Win Rent Reviews 203

My wife and I bought a holiday package from Broadway Travel which included a car voucher with WInrent supplied by Flexible autos. When in Rome airport I was given the rental agreement to sign and then on it there was an extra line of SUPER COVER PROMO which costs 51 Euro for 5 days. I queried what is this and the guy said, it has been paid for already and so don't worry. I asked again as I said my original voucher did not have nil excess as I have my own Annual Car Excess Insurance cover. But the guy kept saying, it has been paid for already. But when I came back, guess what , my credit card was debited with 51 euros. The holiday package company Broadway travel said I signed it and there is nothing they can do about it. Dodgy company or dodgy employees..

so strange that we all have been charged with a 40€ fine at the same moment and with no explanations on the type of code violation we caused....
we need explanation!
c.blanchardiere

hello,

Again... without any justification 40€ have been taken from my bank account (still request EU13002513 rental dated August). What's that for?
i need explanations

Hi.

We have used your service and booked a car ( fiat 500 ) at Winrent in Bari, Italy. ( reservation nr. 348249788 )

The payment was made in advance. However, upon our arrival we have received fiat panda, which is about 30% cheaper.

The guy at reception at Winrent said that no other cars were available at the moment and that Fiat Panda is the only option.

We agreed to take a car and said that we would like to have a 30% discount because the car is cheaper. He said that he is not in charge of this question and can’t do anything about it.

Later on with the bad mood we went to the parking to pick the car and surprisingly Fiat 500 which we reserved was standing next to the Fiat Panda which we have gotten . ( I have a proof ( picture ) and can show you if you answer me, because there is no such option to attach the picture in this contact form ).

We went to the guy at reception and asked why we can not get a car which is apparently available as it is staying at the parking. The guy started making silly excuses that the car is reserved for some employee ( which obviously is a lie because the car is available and standing there and we paid for it in advance ). And even if it was reserved for an employee - Why the employee couldn’t get a Fiat Panda instead so that we could get the car that that we paid for in advance???

We understand that sometimes you are not getting the car that you reserved. ( there is also line that says “or similar” ). However, our car was standing right next to the more cheaper car that we got. And also we didn’t receive a similar car - first of all, there is about 30% price difference which in my opinion is a lot and don’t fall in “similar” category. And obviously many other things. I really can’t think of any way how these cars can be similar...

Would like to hear what management have to say about this because the guy at reception was obviously hiding something or was afraid of something, idk. But he acted very sketchy. I also asked to call his manager and he said that he has no manager.

This is my first time in Italy and this was my first service that I stumbled upon and was very frustrated because of it and the mood was gone just like that. Hopefully not all businesses in Italy are like this one.

This is the same as buying a 3 room flat and receiving way smaller 2 room flat for the money paid for larger 3 room flat. ( I’m not talking about the difference in size, but the money )

Anyway - if there is some management guy I can talk to, I would appreciate it.

Thanks.

Avoid this company.
Almost a month after renting a car my credit card emergency deposit has still not been released! What is more, they charged me additional 319 euro for no reason.

Rented a car in rome everything was great but now i recived a charge for 40 pounds from my account for a traffic violation 2 months after i was there which is fair enough i realise these things take time to be processed so i paid it . Its now 3 months since my visit and i have just recieved an email to tell me i am being charged ANOTHER 40 pounds for a traffic violation i have tried to contact winrent to see what the crack is but like everyone else with the same issues have had no such luck hopefully someone from the company will read this and maybe do there job not holding my breathe

Having seen quite many poor ratings I had some negative expectations with my rental, but it was already done and paid. I had full cover with 0€ excess through AutoEurope. On the first day I noticed a quite serious scratch below the front door...somebody on the parking place had been a bit careless what seems to be somewhat usual in Italy. When returning the car to Winrent I told about the scratch. Surprisingly the clerk started to check their photo database to see what were the exact damages after earlier customers: no damage was the answer! The scratch I assumed to be mine was already in the photos. So extremely good service!

Hi,

Yesterday I noticed that 40 Euros was withdrawn from my account by ”AUTONOLEGGIO WIN REN”. What is this all about? I have returned the car back in August 4th in Rome.

Please clarify this to me.

Regards,

Volkan Delen

In response to WinRent reply to my original post;

- WinRent have never contacted me about the charge taken from my card.
- I tried to contact them by phone but was put on an answer machine for 20 minutes and gave up.
- They have charged me for damage that existed on the car before I hired it.
- This damage could not possibly be caused during the rental period - and there is clear evidence of this.
- They have pulled the same stunt with other customers as evidence by other Trust Pilot reviews.

Stay well away. Use a reputable company instead. These guys are cheap for a reason. Will post an update on this in due course.

Never rent a car at Win Rent! They take money from your creditcard - even months after the car return. Win Rent does not respond to emails and their customer service does not answer the phone. I believe Win Rent is not a trustworthy company and I advise anyone not to do business with this company.

Hi, after renting a car in early September in Bergamo and returning it with a full tank I was charged 41.25 EURO for gas.....
I emailed them back a couple of times with a picture taken when I left the car at the airport (with the full tank) but they did not answer.
So even if the car was ok the service is very bad and it looks like they are charging a low rate only to add extras after the rental is complete, even if they have no basis for them.
So keep an eye out for this if you rent from them.

Very bad experience with my car rental. I booked a car for 10 days for +/- 300 euro's. After returning the vehicle with an almost full tank (only 1 stripe short) My girlfirends creditcard was charged with 248 euro's extra! When I asked for specifications the charge said: 'miscellaneous' and 'accesories'. I have absolutely no idea what I am charged for. The gasoline was 36,- euro's so why the additional 200+ euro's?? Also I never received any notice about these extra costs. I am stunned by the way this company acts. :(

In reaction on my comment on Winrent.
In the meantime we have received back our money. Or at least the budget is on our credit card since 23/7. Unfortunately we were never informed by Winrent or our credit card company that the money was given back to us.
There was no communication what so ever from Winrent.
So to give a correct picture. Winrent paid us back our money on the spot, but send no communication. If they had done this, I never would have written a comment on this site. It took me a lot of time to trace this.

Over 2 month (!) after renting a car in Pisa 40 Euros were taken off my bank account. My email request for info remains unanswered by Win Rent. What can I do??

Really happy with our reservation at Win Rent.
Booked a Renault Capture and received a Jeep Renegate as upgrade while our Capture wasn't ready.
Good service, from registration to receiving the car +/- 20min
Maybe because of the low season? Anyway,... I recommand this company

Rented a Nissan Qashqai for 10 days from Florence to Milano. Very easy and fast to get it. No problems when we left it in Milano. They charged us excactly what we had arranged, nothing extra. Will definitely hire there again.

Dear Winrent,

A friend and I rented a car this summer. A few days after the drop-off you charged us with extra fees without any explanations, after a while you replied here. Not a good customer service in my opinion, you really need to improve your communication!

Now, you have once again charged us with 40 euros. Why and for what?

Our reservation numer was EU13002513. For further communication please do adress me on saraedvinsson[at]gmail.com

Sara

I have book a car this summer with win rent , Full paid in advance, and full coverage.
they blocked 150 euro on my credit car in case of returning the car empty of fuel. In the day of returning the car, everything was on order and they gave me a receipt where is showing that they have cancel the amount.
But my surprise was that the next day they have use my car fraudulently without my permission and charge me 176.26 euro.

I have sent an email with a complaint and still no answer from them.

I have seen that I am not the first customer, I will bring this to court if is necessary, If they don't return my money immediately.

On top of everything they gave me a dirty car with a big dent that was covering all the side door, when I have complained about that, they have responded to me that the car was driveable.
I have rent my car in Cagliari aiport if this is a help for anyone.

We rented a car at Pisa airport. No real problems except for a tyre pressure warning light that came on throughout, even though the pressures were fine.
The place is undermanned so luckily there were no other customers to make a queue. But I couldn´t contact anyone by phone about the tyre thing.
One puzzling thing for which I cannot think of an explanation. I was with my son in law who is Spanish and speaks Italian. He was quoted about 5 euros a day for an extra driver.. Then another assistant arrived so I went there, speaking English and was quoted 11 euros. When the discrepancy was pointed out, it was corrected. Now I wonder how that can happen?

Pay attention to this company! They are taking money from you 2 month after without any reason!
I will never rent again from this company!!
This bad experience was with Win rent in Milano airport.