Mixed feelings at the minute but overall I feel it's a great online slots site. Regular bonus hits which is great and customer service has always been nice and helpful. I had to provide documen... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The customer service on live chat is very helpful. I’d just appreciate a bit of prior warning before they excluded my account but it’s all sorted now. It’s a good site apart from sporadic glitching. A... See more
Company replied
Maxi M helped me quickly and I received great help this sites awesome for the customer service and the variety of games
Company replied
Kind and nice staff (Denisa M) but had to get another department to fix my issue so its still ongoing
Company replied
Company details
Information provided by various external sources
Play 100's of the BEST Online Slots, Get 30 FREE Spins - No Deposit Necessary! Enjoy Big jackpots & Hot promotions. Powered by Wink Bingo (T&Cs apply)
Contact info
United States
- winkslots.com
4.0
Great
300 reviews
Replied to 71% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Denisa M
Denisa M. Was fantastic gave me advise on my enquiry and made sure i understood everything i enquired about
14 April 2026
Unprompted review
Reply from Winkslots
Hi Jamie,
It’s great to see your review about our agent. They put real energy into making sure each conversation is clear and helpful, and it’s wonderful that this was reflected in your experience.
We’ll be sharing your feedback with them directly. It’s motivating for our team to know that their work had such a strong impact.
Recognition like this doesn’t go unnoticed - it shows that the time they give to each customer truly matters.
Thank you for highlighting this. We’re glad your interaction was such a good one.
Kind regards,
Wink Slots Team
Maria with customer support was very…
Maria with customer support was very helpful and very quick to respond, create a solution for my problem and very polite and definitely deserves a pay rise
11 April 2026
Unprompted review
Reply from Winkslots
Hi there!
Thank you for your kind words about our agent. They work hard to give customers clear, friendly support, and your review shows that effort paid off.
Hearing this makes a big difference to them and to the whole team. It reinforces the value of what we do every day.
Your recognition encourages us to continue focusing on personal, supportive service.
We’re grateful you shared this with us and happy your experience was so positive.
Kind regards,
Wink Slots Team
Fantastic super fast response exselente…
Fantastic super fast response exselente !!!!!!
1 April 2026
Unprompted review
Reply from Winkslots
Hi Sebastian,
Thank you so much for taking the time to share your review with us! We truly appreciate your feedback and are pleased to hear you had a great experience with our support team.
We hope you'll continue to enjoy the time you spend with us and we look forward to providing you with many more exciting and rewarding experiences in the future.
Your satisfaction is our top priority, and we're always here to assist you whenever you need.
Thank you again for choosing to play with us!
Warm regards,
Wink Slots Team
Reply from Winkslots
Hello Bobby,
We appreciate your review about our support team. They aim to be approachable and consistent, and it’s rewarding to see this come through.
Feedback like yours encourages the whole team to continue working with the same dedication.
It highlights that customers notice and value the support they receive.
We’re glad you felt well cared for, and thank you for letting us know.
Kind regards,
Wink Slots Team
Alina T
A quick response , no messing about.
I was assisted by Alina T who again proved to be what we expect from customer services and more. She was excellent.
13 March 2026
Unprompted review
Reply from Winkslots
Hi there,
Your comments about our agent are very much appreciated. The team puts a lot of effort into making customers feel looked after, and we’re pleased this was your experience.
We’ll make sure your words are shared with them. It’s always encouraging to see their care and attention reflected back in this way.
It’s also a reminder of why personal service is so important in what we do.
Thank you again for your feedback. We’re glad your experience left such a positive impression.
Kind regards,
Wink Slots Team
Love my slots
Love my slots, great customer service, highly recommended
10 March 2026
Unprompted review
Reply from Winkslots
Hi Vendula,
Thank you for highlighting the support you received. Our team works hard to provide clear, reliable service, and it’s good to see that reflected in your experience.
Your words will be shared with the entire team directly. Positive reviews like yours remind everyone of the value of their effort.
It’s motivating to know customers feel well looked after.
We’re pleased your time with us was so positive and appreciate your feedback.
Kind regards,
Wink Slots Team
Very fast response good customer…
Very fast response good customer service and support service 👍
4 March 2026
Unprompted review
Reply from Winkslots
Hi Carl,
Your review made us very proud. It’s wonderful to hear that our agent’s help gave you such a positive impression.
Feedback like this encourages them personally and also reminds the rest of the team why their work is so important.
It shows that taking time with each customer really does matter.
Thank you again for your thoughtful words. We’re pleased your experience was a good one.
Kind regards,
Wink Slots Team
Not sure whos leaving reviews here but…
Not sure whos leaving reviews here but my experience way far of the recent ones. Started ok gives bonus but not to win just to keep a balance with loss but not that bad, however after first cash out of around 20% what I deposited bonus games no longer there, just did around 2000 flat spins on game and not a single bonus? A bit dodgy is it? Max win was 30x following by 8x and 10x in 2000 spins, seems like smelly to me but its just my experience. 5% cash back got a few times however last one didnt, not sure why but cant be asked to go on chat for 20 pounds back when losses a lot bigger, rather skip it and move on...
2 March 2026
Unprompted review
Reply from Winkslots
Hello!
Thank you for taking the time to share your thoughts with us. We always value hearing from customers, especially when concerns are raised, as it gives us the chance to provide reassurance. Please let us explain: every spin or bingo call is random, reviewed by external testers, and cannot be altered. These checks are part of the licensing standards we operate under, and they exist specifically to protect customers and keep the games fair.
Randomness can bring highs and lows, but the underlying fairness remains the same. Every spin or bingo call gives all customers the same opportunity.
To provide you with more clarity, we’ve contacted you through the Trustpilot form so we can look at your account and follow up directly.
Kind regards,
Wink Slots Team.
Great staff - Maxi M
Maxi M was quick at responding to my questions and was very polite during our chat and even congratulated me on my win which was nice
22 February 2026
Unprompted review
Reply from Winkslots
Hello Lizzie,
Thank you for recognizing the help you received from our agent. Their focus is always on making sure customers feel supported, and your comments show that effort came through.
We’ll make sure your review reaches them. Feedback like this is a boost for the whole team and confirms we’re delivering the right level of care.
It’s important to us that you left with a good impression, and your review helps highlight the value of that.
We appreciate your words and are happy your experience was so positive.
Kind regards,
Wink Slots Team
Fast communication
Fast communication, great information provided from Maxi one of the customer service providers.
13 February 2026
Unprompted review
Reply from Winkslots
Hello Lisa,
Thank you for recognizing the help you received from our agent. Their focus is always on making sure customers feel supported, and your comments show that effort came through.
We’ll make sure your review reaches them. Feedback like this is a boost for the whole team and confirms we’re delivering the right level of care.
It’s important to us that you left with a good impression, and your review helps highlight the value of that.
We appreciate your words and are happy your experience was so positive.
Kind regards,
Wink Slots Team
Changed review!
Changed my review because my account is still closed but they paid me out! Not seen that before so good on ya!
3 February 2026
Unprompted review
Reply from Winkslots
Hi there!,
Thank you for taking the time to share your review. Verification is a process that all licensed operators must complete at certain points, and it involves confirming a customer’s details so that everything is secure, fair, and fully in line with industry regulations.
We know this step isn’t the part anyone looks forward to, but it’s in place for good reason. It means that your account is properly protected, that transactions are handled safely, and that everyone who uses our site plays in a secure environment. We always aim to complete this process as quickly as possible, but we also want to get it right, so that you can continue using the site without concerns.
We’ve reached out to you via the Trustpilot review form so that we can collect the details we need and review your case directly. We’d be glad to take a closer look and help speed things up to our fullest ability.
Warm regards,
Wink Slots Team
This site is very good one and there…
This site is very good one and there always people to help they sort thing really quick wasnt even on chat to Dorheea for 3 min and the problem was sorted amazing work
26 January 2026
Unprompted review
Reply from Winkslots
Hello Naomi,
Your comments about our agent are very much appreciated. The team puts a lot of effort into making customers feel looked after, and we’re pleased this was your experience.
We’ll make sure your words are shared with them. It’s always encouraging to see their care and attention reflected back in this way.
It’s also a reminder of why personal service is so important in what we do.
Thank you again for your feedback. We’re glad your experience left such a positive impression.
Kind regards,
Wink Slots Team
Chloe c fixed my problems real fast…
Chloe c fixed my problems real fast thank u 😊
21 January 2026
Unprompted review
Reply from Winkslots
Hello Eugene,
Your comments about our agent are very much appreciated. The team puts a lot of effort into making customers feel looked after, and we’re pleased this was your experience.
We’ll make sure your words are shared with them. It’s always encouraging to see their care and attention reflected back in this way.
It’s also a reminder of why personal service is so important in what we do.
Thank you again for your feedback. We’re glad your experience left such a positive impression.
Kind regards,
Wink Slots Team
I had an issue with a deposit bonus so…
I had an issue with a deposit bonus so I contacted the live chat. There was no annoying AI chat bot to navigate before speaking to an advisor and the wait to speak to an advisor was less than one minute. Adelina C was incredibly helpful, kind, friendly and professional. She had my issue sorted within a few minutes and was so nice during our chat, excellent customer service.
20 January 2026
Unprompted review
Reply from Winkslots
Hi there,
We’re delighted to hear that our agent gave you the support you needed. It’s always rewarding when a customer takes the time to share such positive feedback.
Your comments will be passed directly to them. Recognition like this makes a real difference and reminds us how important each interaction can be.
Thank you once again for your review. We’re very glad to hear your experience was such a good one.
Kind regards,
Wink Slots Team
Reply from Winkslots
Hi David,
Thank you so much for sharing your experience!
We’re thrilled to hear that Jose went the extra mile to assist you and that you’re happy with the outcome. Your feedback means a lot to us, and we’ll make sure to pass along your kind words to Jose.
Thank you once again for your review. We’re very glad to hear your experience was such a good one.
Best regards,
Wink Slots Team
Not great
So , to start with during the honeymoon sign up period , usually 12-24 hrs the bonuses kept coming across multiple games , even the ones that rarely give a bonus. Won a few quid here and there.
Now before i proceed I'd point out that this sites play is anything but smooth , very glitchy, lags and often boots you out of a game with error. It's almost like the programs have been written by 3yr olds .
Now after the honeymoon period. Well what can i say , very disappointing. You'll get the bonus still , just not very often. When you do get them they pay terribly, far below other sites. The line hits also come , very much on the lower end , always. Never the odd good line hit irrespective of how long you've been tolerating the glitchy gameplay , yet during the 1st few hours you'd get the odd good line hit , as you'd expect. Overall very disappointing gameplay, disappointing bonuses, disappointing all round actually.
The other problem is the time it takes to withdraw your , very limited winning.Other sites it's almost instant to get your withdrawal sent, not here , 48 hrs just for it to be processed before being sent to my bank , i mean REALLY ?
*Reply to Winks reply *
I think you've not read my post properly. I actually won.
These are my observations as to how your system works ie. Loaded at the start to draw people in. Then turn the tap off , random it may be but % for players certainly can be manipulated.
This is why i joined your site , grab the new player incentive then leave. I've exhausted most sites now , just your new player incentive was a tad on the tight side.
The reply you posted seems generic so we'll leave it at that. Adios Amigos.
5 January 2026
Unprompted review
Reply from Winkslots
Hi Martin,
Thanks for sharing your thoughts with us. The site is set up to provide a straightforward and reliable service, so when a customer raises a concern, we want to ensure its looked at properly.
Regarding your mentions about the payout of the spins and games, in general, randomness can bring highs and lows, but the underlying fairness remains the same. Every spin or bingo call gives all customers the same opportunity, regardless if they've just created an account or if they have an old account.
As for the timeframe of withdrawals, we are working on system changes that will help speed things up and make the process even more reliable because we know customers value quick access to their funds.
Every customer’s session should feel seamless from start to finish, and if that hasn’t been the case, the best step is for us to review the account and confirm exactly how it was processed.
To do that, we’ve contacted you via the Trustpilot form. This lets you share your details securely so our team can carry out the review and follow up directly.
We’re grateful you raised this, as it gives us the opportunity to respond to you personally and keep strengthening the service overall.
Best regards,
Wink Slots Team
The staff where excellent easy to…
The staff where excellent easy to understand and knew what they where talking about very helpful and sorted my problems adelina C
9 January 2026
Unprompted review
Reply from Winkslots
Hello James,
Thank you for recognizing the help you received from our agent. Their focus is always on making sure customers feel supported, and your comments show that effort came through.
We’ll make sure your review reaches them. Feedback like this is a boost for the whole team and confirms we’re delivering the right level of care.
It’s important to us that you left with a good impression, and your review helps highlight the value of that.
We appreciate your words and are happy your experience was so positive.
Kind regards,
Wink Slots Team
Live chat on Wink slots
I didn't get a bonus i was expecting and maria on live chat was fantastic-so professional and efficient. A pleasure to deal with 😊
29 December 2025
Unprompted review
Reply from Winkslots
Hi Shona,
It’s great to see your review about our agent. They put real energy into making sure each conversation is clear and helpful, and it’s wonderful that this was reflected in your experience.
We’ll be sharing your feedback with them directly. It’s motivating for our team to know that their work had such a strong impact.
Recognition like this doesn’t go unnoticed - it shows that the time they give to each customer truly matters.
Thank you for highlighting this. We’re glad your interaction was such a good one.
Kind regards,
Wink Slots Team
Reply from Winkslots
Hi Aaron,
It’s always rewarding to hear that an agent has made a difference. Thank you for recognizing their support.
We’ll be sure to pass your feedback to them. It will mean a lot to know their care and effort were appreciated. Recognition like this is valuable for the whole team and helps keep our standards strong.
We’re happy you had such a positive experience and thank you again for your review.
Kind regards,
Wink Slots Team
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