WINIX Reviews 21

Winix is a terrible company, their customer service is terrible with a I don't care attitude. Their products are made very cheap and I will never purchase their products again, as I said their customer service and warranty issues are terrible.

Good product. Zero customer service. My product was missing one of the filters, but I can't receive a response at all.

If I could give the Winix company zero stars I would. I’m actually thinking about returning the 2 air purifiers I bought from Amazon because this company treats their customers like dirt!! I submitted a claim to them for a 5510 air purifier that wasn’t working correctly and they totally blew me off not ever responding in any way!!! If you’re thinking about buying anything from this company STEER CLEAR BECAUSE THEY DON’T CARE ABOUT THEIR CUSTOMERS ONE IOTA!!!! 👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻

Customer service is NON existent. I emailed customer service, NO response. I've since returned BOTH units to Costco, I've also notified Costo leadership that Winix customer service can't be bothered to reply to customers and the alexa integration is laughable. Do NOT recommend.

“I contacted Winix because the replacement filter I bought was listed as compatible with the C545, but my unit is the C545-S (the ‘S’ version), which wasn’t clearly distinguished in the description. The filter didn’t fit, and although the return window had passed, Winix did offer a partial credit, which I appreciate. However, I still feel the product listing was misleading and wish the compatibility information had been clearer to avoid this issue in the first place.”

I bought one of their air purifiers from Amazon and after less than a year the cord sparked when I plugged it in and the plug blew off. I contacted them and they responded immediately. They sent me a label so I could return it with no shipping cost. Then they evaluated the problem and sent me a new unit. Easy as that--I am so appreciative!

The air purifier was okay but they shipped their filter producing factory to thailand and now the quality of the air filter has gone down abysmally to the point where it is dangerous to buy this brand. They off-gas when you first buy and these harmful chemical smells have hurt me dangerously the past 4-5 days. I have ran it continuously the past week outside and even a wiff of it gave me severe migranes and drowsiness that was scary from this NEW filter. They also told me that I had to return it and shipping was on my dime, just to buy a new filter from them : that was also made in thailand and could very likely have the same chemical smells. What a disgusting company, all just to save a couple of dollars in profits I bet.

I purchased the humidifier L61 as I saw it on the Kelly Clarkson show, this is horrible alot of mold and scum build up I have to clean it every day

I have just purchased 2 winix, its been 14 days of fresher air and cut down on most of the allergens in the air. We have older people in the house and I wanted to keep the house with fresher air to keep them healthier.
I love your system. I have a clean air machine from about 50 years ago and you had to leave the house as soon as you turned it on to purify the air after that you were ok. but the first initial time you turned it on was a challenge. Now my old system still works but it was not feasible to get everyone out of the house to get the air clean. Thank you Winix for a more adaptable system.

Customer service is a joke. The agents are rude and unprofessional. Buy another brand before you are stuck having to order expensive replacement filters from these scammers.

WI FI enabled air purifier bricked my phone.

I downloaded the app and it made my phone hang randomly. Then, the third time, it just completely crashed. Nothing could turn it back on. DO NOT BUY THIS PRODUCT.

Terrible customer service/tech support. Paid nearly $1000 for a Winix air purifier that stopped working a few months out of warranty. Winix response: “the warranty has expired”. Then they ghosted me when I messaged them (twice) for help on how to have it repaired.

Winix makes a decent product, but the current cost of replacement air filters is a scam. Pricing a single filter replacement at $112 and then "discounting" it to 80 some bucks? These filters are essentially made of folded paper and have a carbon pre-screen. I can almost guarantee they're manufactured for under 12 bucks each. Corporate greed is what dictates the insane price. I seriously hope they end up in a class action lawsuit for price gouging.

The sales model is the same as printers and ink. The unit doesn't have to sell for much profit, because they make all the money on the replacement of disposables.

I bought an Air Purifier 5500-2 that quit working during the 2-year warranty. I called their customer support # 877-699-4549 but after pressing 0 for customer service the phone transferred and rang for 5 minutes with no pickup (during their posted available time). There is no warranty if there is no customer service, BEWARE

Let me tell you about my allergies. From the first thaw of spring until the last, gasping breaths of fall, I have allergies. Sometimes I’m up for an hour or two at night because of allergies and the rest of the day my nose is a bulbous gnome dripping into thirty tissues. Also, I’m grumpy.
19th century medicine, as described in The Butchering Art, maintained that horrifying diseases were caused by miasmas, a.k.a. bad air. Well, we now know that things like gangrene are not transmitted through the air, but allergens sure are. Last fall, my partner suggested that we buy the Winix Air Purifier; I would run it for about two hours before bed (low setting, very quiet) and, magically, I slept through the night every day of the week.

Rating of 1-very poor customer service. Purchased an air purifyier-doa. Had to return it to the company for assessment or repair-that was 4 months ago. Not a word from them since..no replies to emails. Looking at a BBB complaint.

I have 4 Winix U300s in my home, I bought them all within a year of each other.

One of them developed a fan rattle which got louder over time.
Two of the others had a fan that became unstable, they would constantly go up and down in rpm which was very irritating as it was audible even at the lowest speed, a consistent hum would be better than this.
Only one of them seems to be running without issue (so far).

On a positive note they clean the air exceptionally well, I just wish they were more reliable and replacement filters weren't so expensive.

I bought a Winix 5500-2 model via Wayfair. Brand new unit arrived within 9 days, especially during the holidays. All of this was great. I plugged in the unit and kept it on auto pretty much the whole time. At night time it goes to sleep mode and during the day it turns on. Seems to work well with the smart sensors and smalls. Good build quality.

My only issue with WINIX is the customer service. I am having a very hard time getting proper responses from them regarding the warranty. There is a small noise coming from the unit while it's on. Kind of like two styrofoam pieces touching together, squeeky. The noise comes and goes and sometimes stays for long periods of time.

I recorded the issue via video, and submitted a warranty claim through their website. They responded saying that due to my purchase from Wayfair, to go through them. Not a problem, Wayfair was contacted and without question they issued another unit to be sent. I recieved the new unit and I was able to actually keep the original unit.

My issue is, I'd like to get the original unit fixed through the warranty as it has a 2 year warranty. Wayfair covers the first year and supposedly WINIX would take care of the 2nd year.

I would love to speak to an agent at Winix to get this resolved. Emailing them has lead me nowhere and they continue to copy and paste their warranty information instead of responding properly to my email request.

Clean air! I got 5 of these from Costco to help with seasonal allergies. It is incredible what a difference they make now that they are scattered throughout the house. After running for a few weeks I checked the filters and to my amazement there was a thick layer of dust/lint. I’m so happy with this purchase, they make a big difference and there is little to no dust in my house now.

I received a Winix 5300 from family and... oh how I enjoy it. However after a short period of time... at startup the Winix will begin to make a loud obnoxious noise. I thought "it'll go away" but no, after several failed attempts to contact Winix for some help on this matter, since it hasn't even been a year that I have owned it. I figured ok, Winix can help with warranty - but NO! they require a proof of purchase and after trying to get this so called receipt with no luck, i'm also out of my Winix because they will not warranty or reach out without proof of purchase. Long rant and paragraph just to say - Poor Customer Service!