Wingstop Reviews 713

Customer service rep Jesus and his team at Wingstop #1301, located at 19119 Katy Freeway, accommodated my party and I with class and professionalism shortly after the shopping center's outage and power went off. They called in my order to a nearby Wingstop at 2918 W Grand Pkwy N Ste 160. That team was also exceptional. The food was hot, ready, and delicious. Thank you, Jesus & Team. - Jose

Be aware, Ordered 12 wings to take away and when I got home only had 8 ! You need to check at the shop !

I ordered the lemon pepper and mango habanero wings. The lemon pepper were salty and the habanero were so hot there was no mango taste whatsoever. While the portion of fries was generous, there were a lot of small pieces of potatoes that were trashed. This was my first Wingstop experience and I wasn't impressed.

Overcharged, would not give refund or replacement. Asked to talk to manager, they said no refunds even though the employee overcharged us.

I just love they lemon pepper tenders and they anvoodoo fried

Customer Name: Paul
Companion: Carlos
Date of Visit: 10/3/2025
Time of Visit: 12:05 PM
Location: Wingstop – 3031 W. Woodlawn Ave., Store #107
Receipt Reference: 10004
Order Type: Dine-in

Order Details:

Paul: 10 drumsticks (5 lemon pepper / 5 hot) – ordered first

Carlos: 15 drumsticks (all drumsticks, lemon pepper & original hot)

Incident Description:

Both customers arrived and placed orders simultaneously. Paul confirmed dine-in while speaking with the cashier, Kimberly.

Carlos’ order was served before Paul’s, despite Paul ordering first.

While Carlos ate, Paul observed staff appearing inactive. Carlos commented that it looked like staff were doing nothing and said, “Where’s your food? Your food should’ve been out before mine.”

Paul stepped outside to his vehicle while waiting for his order.

Carlos called Paul to inform him that his order had finally arrived.

After receiving his food, Paul noticed his order was bagged for takeout. He thought the staff were insinuating that he needed to leave.

Carlos noted that the situation was very disrespectful, stating: “You ordered before I did, and I’m 3/4 done with my food.”

Paul did not trust the food or the staff after receiving his order.

Paul requested a refund and returned the unopened bag.

Staff were overheard laughing about the situation, speaking in Spanish and referencing a few words. The staff member did not realize that Paul speaks fluent Spanish, and that his mother is Hispanic (Mexican).

Customers’ backgrounds: Paul (African-American/Mexican), Carlos (Latino); all staff present were of Mexican descent.

Carlos observed subtle microaggressions during the interaction, which he recognized as inappropriate. This caused him emotional distress, as he felt terrible witnessing his friend experience this treatment.

Due to concerns about the safety and quality of the food, Paul and Carlos drove 8 miles to another Wingstop to have Paul’s order properly prepared.

Additional Context:

Paul speaks fluent Spanish; Carlos does not. Language was not a barrier for Paul during the interaction with staff.

Impact:

Service error and delay

Staff appeared inattentive and unprofessional, including subtle microaggressions

Negative dining experience

Customers felt unsafe consuming food prepared at the original location

Paul lost trust in the food and staff at this Wingstop location

Emotional distress for Carlos, witnessing the treatment of his friend

Action Requested:

Review the incident and staff conduct

Ensure proper dine-in order handling and attentive, respectful customer interactions

Address food safety concerns to prevent similar situations

Please don't waste your money. I ordered a Big Flavour burger with sweet potato fries. Burger was tiny & not big on flavour. Seems to be small burger & big portion of fries to maximise profit. There are plenty of other take aways that eclipse Wing Stop. Avoid at all costs

My first visit and my last. Norwich store is nicely designed and laid out, packaging looks cool and staff were very friendly. However, the chicken wings were dry, small and not whole wings. I cant eat packaging or customer service, and it appears i can barely eat their food. Very disappointed.
Receipt no: 382161309
Order 8490
Tbl 59

Ana is always amazing with her service & work ethic is professional every time!!

unbelievable

Soggy slimy chicken wings. What is worse is that I discovered afterwards it was slaughtered in line with halal religious slaughter. So animals suffers. First and last trip.

Waiting in line took nearly 2 hours, even though there were only about 10 people ahead of me. After each order was placed, they made everyone wait another 10–15 minutes before taking the next one, which was incredibly frustrating.

When I finally got my food, the chicken was cold and the tenders were dripping with grease—so oily that even the supposedly dry tenders were soaked. It felt rushed and poorly prepared.

I usually love Wingstop, but unfortunately this location gave me nothing but a negative experience.

Amazing taste. A bit long waiting time, but its fair due to the personnel and kitchen size.

the quality is consistently top-tier. The wings come out hot, crispy, and loaded with flavor. Whether you’re into dry rubs or saucy wings, they’ve got a flavor for every kind of craving.

Our order was supposed to be ready in 16 to 21 minutes. My husband is waiting inside for appx. 20 minutes. This is a new store in our area so we thought we would try it. It's the first time and definitely the LAST. I can't say anything about the food because we are still waiting to get it.

I canceled a pick up order that was meant for delivery on August 19. I'm owed a refund but never received one. I call corporate every week and the actual store and no one has helped me. I've filed a complaint with the BBB and now I guess I need to talk to my bank to see if they can help me. It shouldn't be this difficult getting a refund for food you didn't get/eat. I'm exhausted and frustrated dealing with this damn mess!

The server was nice, the food tasted ok but way too much sauces on everything. Both of us have been ill since we left there. Would not recommend at all

Very hungry we decided to stop by the Wingstop in Hiram Georgia. We ordered our food and were told that it would be done in 14 minutes. 34 minutes later we still were waiting on our food. After we received our food, we got all the way home and the wings were not marked to let us know which was which. This is important because one of them is extremely hot and the other one was mild. The fries tasted like burnt oil and looked as if they had already been cooked and then put back into the grease to be warmed. Needless to say they were so crispy you couldn’t even bite into them hardly. But the only thing that we can say we enjoyed was the soda. As much as we paid for this, we should never have received our food in this condition. It was totally surprising for Wingstop.

food was cold chicken portions tiny no milkshakes although they were ordered and paid for absolutely apauling will not order again over £50 wasted

We ordered a meal for two. We received the meal and there were no fries in the order, AND the wings and tenders were cold. I called and spoke with Madi, the manager. She was more concerned that I said the wings were cold, and not the fact we had not received part our order. My husband is on the way to pick up the rest of our order. First and last time for this family!!