Wings Skoda Reviews 

145
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 104 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for providing helpful assistance, offering refreshments, and maintaining a genuinely welcoming environment during dealership appointments. Consumers note that routine vehicle servicing, MOT tests, and warranty repairs are handled smoothly and efficiently by the team. Some reviewers were not happy with vehicle conditions or sales communication, explicitly mentioning specific problems like unexpected replacement costs, poorly fitted parts, and damaged interior trim. Others also felt disappointed by prolonged waiting times during routine visits and unresolved post-purchase concerns regarding second-hand vehicle quality. A few people additionally noted frustrations with lack of accountability and poor communication when attempting to resolve these issues.

What people talk about most

Service

Consumers find service to be positive, highlighting friendly and helpful staff who make booking, maintenance,... See more

Staff

Users describe positive interactions with staff members who are consistently polite, welcoming, and helpful.... See more

Customer service

Clients share positive opinions on customer service, highlighting friendly and helpful staff who go above and... See more

Product

Customers had ambiguous experiences with product, reflecting mixed feelings about quality and vehicle... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting seamless booking, smooth transitions,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Over many years and a few cars I’ve always had a good experience. With both sales & maintenance. Most recently they managed to fit me in at short notice for a service which I really appreciated. As... See more

Company replied

Rated 5 out of 5 stars

Friendly and helpful staff, especially Leanne who was really amazing at making sure I got the best deal possible with my service and MOT, and also that I had plenty to drink and was nice and cool in t... See more

Company replied

Rated 5 out of 5 stars

What a fantastic customer journey, nothing is too much trouble for the staff at Wings. Big thanks to Paul and his service team who sorted my Kodiak out. Fabulous customer support at ts best. And i... See more

Company replied

Rated 5 out of 5 stars

I have been unwell for 2 years and have needed support from Wings to organise my yearly services and explain and advise me what I needed to do with paperwork and appointments. I had to phone many t... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Founded by Paul Wing, Wings Skoda is East Anglia’s largest specialist Skoda retailer, now covering all of Cambridgeshire, Norfolk & surrounding counties. Our company started from the humblest of beginnings & is now recognised as one of the shining lights of the Skoda network.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

145 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(145)

103 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Bullish attitudes

Bullish attitudes, whereby additional work is processed and they debit from your card. Note they have been reported. They will not claim this Trustpilot account as they cannot be "trusted."

6 December 2021
Unprompted review
Wings Skoda logo

Reply from Wings Skoda

We are sorry this was your opinion of your experience. This Trustpilot account was not used by us for many years, but Google and other such public review platforms (that do not require finanical incentive from the business) reflect the experience of many of our customers over many years are are freely available to view to any prospective customers.

Rated 5 out of 5 stars

Always brilliant

Always brilliant. Thanks especially to Trish for her help.

2 November 2021
Unprompted review
Wings Skoda logo

Reply from Wings Skoda

Thank you so much for taking the time to share your experience.

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