Wine Express Reviews 

This needs a zero. This company adds on New York tax no matter where it's being sent. That alone should stop you from ordering.

Then no email with the order information was sent. I screenshot everything so I had that. There was no delivery notification. I got an email from UPS to expect the package. Eight hours after I got the delivery, Wine Express sent an email to expect the order. That was already delivered. When I responded that their information was incorrect and unhelpful at that point, I was sent a tracking number for Fedex. My package was delivered by UPS so I knew that was wrong. And the Fedex tracking number was non existent.

From start to finish this is a stupid company. Don't give them your money. Their prices are not competitive and if they didn't have the backing of Wine Enthusiast I would never have ordered with them
Dont make the same mistake.

Order was delivered promptly and accurately. Good inventory and good sale prices.

They failed to tell me that I had to sign for the package and every time I got a notification that it was out for delivery it wouldn't come that day buy arrive the following day. Nor did they mention that their refund includes deducting $25 shipping fee and 20% restocking fee. Bad business I'd never order from here again.

Disgusting, predatory practice.

Initiated an order on 1/17 to have it delivered before the end of the month. Order sat in "processing" for 4 days. Now at 1/21, I checked the site only to find out that shipments won't go out until 1/26 because of weather. I called and was promised that the order would be canceled, only to find out one and half hour later that the order "miraculously" went from processing to "shipped". I then received an email telling me that the shipment will not be picked up until 1/26, something I vehemently communicated that I didn't want and was the reason I called to cancel.

They forced a sale on me even though I decided not to, and tried to sell me on some BS that they can't cancel the order when IT'S NOT EVEN SHIPPED!!!

I will be disputing the charge for fraud and reporting them to the BBB.

Excellent service with fast shipping. A great deal with free shipping.

Bad experience with shipping and the hidden cost if your recipient is unable to receive the package. My recipient did not get a shipping notification and it was too late $25 return fee but 20% restocking fee. Makes this service not really usable

WineExpress still had WineSpectator's 2025 #7 wine in-stock, at 19% off retail with free shipping for my order size. Even though I'm cross-country I ordered feeling the weather(Nov. 2025) probably wouldn't impact the shipment.Saw the bad reviews later and was concerned but the wine arrived in great condition eight days later. It was nested in bottle formed cardboard cushioned trays, there was no ice b/c it's a 9 day shipment, not overnight. They sent an email invoice, then UPS tracking number; good communication. Order when weather won't effect your wine shipment.

This is my third and final order from this site. Great marketing, and actually offer good deals, but their order fulfillment is atrocious! Once my order was placed, I got a notice from UPS saying that it would be delivered next day... I doubted that. No word from them for the next ten days, and when I tried to cancel the order (it is now too hot in Texas to ship wine), they said NO, it had been shipped, but UPS still reports that they had not received the package. I get wine from two wine clubs, and we never have problems like this.
Too bad, I'm shopping at the wine store from now on.

I would give it ZERO STARS! This company ships expensive wines via Fed Ex ground with NO ice packs. I live in Florida delivery took 10+ days, spent over $200 on THREE bottles. When opened the wines were spoiled, tasted horrible. The company said they wanted the bottles back for a refund. How would I know the wines were spoiled if I didn’t try them? Don’t buy from this company, they don’t know how to ship to States with a HOT climate!!! They don’t stand by “satisfaction guaranteed” Horrible customer service! I will stick to my professional online wine stores. NEVER AGAIN WITH THIS ONE!!!!

Great concierge service! Kim was awesome!! Highly recommend!!!

I was specific about NOT shipping wine until the weather cools. I received 3 bottles of wine , just short of 900.00 which were delivered when our temp was in the mid 90s today. The came in a plain cardboard box, no styrofoam and NO ice packs. What were you thinking? I want to hear from someone in charge or if you prefer will just dispute the charges until something is worked out. I don’t know if the wine was cooked but the external temp was extremely hot. The box did not say perishable or keep cool. I order wines from a dozen luxury wineries and buy from at least four of your competitors. You should be ashamed. I feel very cheated. This is not the first time. I let it go earlier and just made sure to let you know I’m concerned about our weather till at least the end of Oct. when I saw you shipped, I assumed it would be kept cool. You would think I was buying jug wine not Sassicaia. I’ll wait for a call. 713-269-6106. It’s time to Fire your logistics and shipping personnel.
A very disappointed customer.
Scott Silverman
I spent 40 years in the trade. I’m a past Market Watch Magazine Leader and still have many friends in the industry. I’m not one to blow off.

I would strongly discourage anyone from ordering from this on-line merchant. Their practices are borderline fraud. I was told my wine was shipped 6 days after the order was placed. But UPS had no record of the shipment. When I contacted customer service, I was told shipments normally take 7 to 10 days. It's now been well over two weeks. I will be disputing the order through my credit card bank.

If I could give zero stars I would.
I ordered a bottle as a gift to be delivered in 7-10 days. The link to track my order on the website only said "Your order has shipped." After a few weeks, the intended recipient told me they never received the wine. Customer service said it was returned because of failed delivery attempts, even though I never received any notification that delivery attempts had been made. They then charged me for return shipping and restocking fees. They did offer to re-ship the wine, but then told me the bottle I ordered was no longer in stock. I asked if they could send a cheaper bottle from the same brand, they said no. I asked if they would send a new bottle when it's back in stock, they said no. It has now been too long for me to dispute the charge with my credit card company and they will do nothing more to help me. Their website is full of positive reviews, but there is nowhere on there or on Google to leave a review.
I don't expect to get any money back from this, nor do I expect my aunt to actually get the wine I tried to send as a gift, but at least I can let others know not to order anything through WineExpress.com. They will take your money and run.

My wine was delivered to Houston hot. No dry ice. I have ordered lots of wine online and it is either delayed to cooler time of year or sent w dry ice. I asked for refund and was told it might take a few hours. It’s been days. Will pursue w credit card company.

WineExpress.com is "the exclusive wine shop partner of The Wine Enthusiast catalog and website". As a first time buyer, I placed an order for an advertised wine. The website indicated "Due to high temperatures, we are holding shipments in our temperature-controlled warehouse until it is safe to ship again". Absolutely right, especially where I live (Nevada) where it's triple digits daily this time of year. I placed the order on a Saturday and, in an abundance of caution, emailed WineExpress verifying the shipment would be held. Not receiving a response, I emailed again 2 days later on Monday morning. Monday evening I received an email indicating my order shipped. I emailed WineExpress asking why they shipped it in the heat despite their claim to hold it in a warehouse, and they replied the wine was being shipped in "temperature-controlled vehicles". The wine was delivered 5pm on a Friday when the temperature was 112 degrees. The UPS driver indicated that at no time had the shipment been in a "temperature-controlled vehicle" and he estimated his vehicle was at least 130 degrees. Temperatures across most of the US during the almost week-long shipment from NY to NV were in the 90's and in triple digits during UPS local delivery runs. Not surprisingly, when I opened the box, the bottles were very warm to almost hot. Fine wine is damaged at prolonged temperatures above 80 degrees, and the temperature of these bottles were far above that. I emailed WineExpress and, without apologizing or explaining why they indicated the wine was shipped in "temperature-controlled vehicles" when it obviously was not, WineExpress agreed to retrieve the damaged wine and issue a card credit by 8/4. The damaged wine was retrieved (I'm wondering what poor hapless buyer will end up with it) but, despite an email on 8/7 indicating I hadn't received the credit without a response, I placed a dispute on the charge on 8/11 with my credit card company.
So, in apparent violation of its own policy not to ship due to high temperatures, and while ignoring my emails, WineExpress ships the order and tells me it was shipped in "in temp controlled vehicles" when it actually wasn't. As a final insult, it then doesn't refund for a damaged order when they said they would, requiring me to dispute the charge with my credit card provider.
WineExpress exhibits incredibly poor business practices, treats customers poorly, and ends up wasting fine wine. In sum, a very disappointing experience with WineExpress.