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Winedrops Reviews 17,545

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TrustScore 4.5 out of 5

4.3

Wine Store
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Review summary

Created with AI, based on recent reviews

Looking at 7,134 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products and the superb value for money they receive. Many people highlight the competitive pricing and the fantastic offers available, making it easy to discover new and exceptional wines. The delivery service is frequently described as prompt and reliable, ensuring a smooth overall experience. However, some customers also noted issues with delivery, including lost or damaged orders, and occasional delays. A few people also mentioned billing issues and concerns regarding advertised offers.

What people talk about most

Price

Consumers generally find the pricing to be positive, with many reviewers praising the great deals, good... See more

Product

Reviewers express satisfaction with the product, highlighting the excellent quality and variety of wines... See more

Value for money

Customers consistently express satisfaction with the value for money. Many reviewers highlight the fantastic... See more

Delivery service

Customers consistently note positive experiences with delivery services, often praising the speed and... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the high quality of the wines,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

No fault of Wine drops but delivery failed in which Winedrops dealt with it fairly. Courier says they tried to deliver but there was no sign of him / her on our security cameras on and after the date... See more

Rated 4 out of 5 stars

Good customer service, even overnight! Joan Joh was most helpful in sorting out my account so I could see my purchases more clearly. Great offers… haven’t received or tasted the wines yet, but all are... See more

Rated 5 out of 5 stars

Was wary signing up as other wine clubs we have ended up with wine getting delivered monthly. Process explained fully and you only get what you want to buy, so no deliveries if you forget to cancel.... See more

Rated 5 out of 5 stars

Prompt delivery of wines and all have been good. Recent delivery only one box delivered with an email suggesting damage to the other box. Edicel from wine drops was very responsive to an email from my... See more

Company details

  1. Wine Store

Written by the company

We're the wine club that saves you up to 80% on your favourites. We cut out the middleman, going direct to the winemaker to get your the best prices.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

18K reviews

5-star
4-star
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1-star

Replied to 43% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

So easy to use

So easy to use. Great value and based on a recommendation from a friend. I can see why. No need to use supermarkets for wine again!

1 May 2026
Unprompted review
Rated 1 out of 5 stars

Spin has taken £15 then have to pay…

Spin has taken £15 then have to pay £6.99 for delivery I hope this wine is nice ?

2 May 2026
Unprompted review
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Reply from Winedrops

Heya! I'm so sorry you had a bad experience with us. We want to make this right, but I can't find your account by searching the name you've given to Trustpilot.
We've asked Trustpilot for more info, but if you want to speed up this process, email help@winedrops.co.uk

Rated 1 out of 5 stars

Honestly I believe this company is a…

Honestly I believe this company is a scam.. You order and pay and two days later receive an email saying’ due to exceptional demand on our warehouse we are experiencing delays’ so you think ok I understand and will wait. Then nothing so you email and still nothing. Then you open a ticket and they tell you it’s the couriers fault, but don’t worry you just have to wait between 8 to 10 days for a refund. Honestly don’t waste your money just go to Majestic or Laithwaites and buy your wine. This is a scam dressed up nicely on instagram

2 May 2026
Unprompted review
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Reply from Winedrops

Hi! Thanks for the heads-up. We can see you’ve already been in touch with our team, and we are currently tracking your concern under your existing support ticket. We also sent an email.

We’re working hard to get this resolved for you, and we’ll continue to provide all updates directly through that email thread to keep everything in one place. If you have any new info to add, just hit 'reply' to our last message - we’re on it!

Rated 1 out of 5 stars

Terrible retailer that does not make it…

Terrible retailer that does not make it clear about the subscription charge when you order, it also has no order confirmation on app as go to check out seemly orders your wine, be very careful of this retailer

2 May 2026
Unprompted review
Winedrops logo

Reply from Winedrops

Hi! Thanks for the heads-up. We can see you’ve already been in touch with our team, and we are currently tracking your concern under your existing support ticket.

We’re working hard to get this resolved for you, and we’ll continue to provide all updates directly through that email thread to keep everything in one place. If you have any new info to add, just hit 'reply' to our last message - we’re on it!

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