Windsor.ai Reviews 56

Windsor.ai is now a crucial tool in our day-to-day operations. We integrate data from various media channels with BigQuery quickly and transparently and have never had any type of instability. Every time we needed support, they were quick and resolved all cases.

Worst app ever, doesn't work at all and no refunds.

I have a love/hate relationship with Windsor.ai.

Love that it's the cheapest on the market, but hate almost everything else about it -- from support, to UI, to documentation, and data accuracy.

At first, they were very helpful for easy questions, but once there's a data inaccuracy or lack of clarity on something more complicated -- they ghost you. I've had tickets open for months and they haven't even dignified me with a response.

Many connectors aren't pre-processed whatsoever. Their hubspot and shopify stuff for example are raw and don't encapsulate everything on the platform. Supermetrics and Funnel.io are far superior in this regard because they organize the data so that you can efficiently find it.

Their documentation is awful. It's disorganized, unmaintained, unclear, and incomplete. They literally just dumped the names of metrics and don't even define it whatsoever.

Their search functionality within their UI doesn't work. It doesn't scan through the full text. It seems like it only matches with the first key. For example, if you are looking for an event related to "purchase", you would expect to type in "purchase" into the search bar and get every metric/dimension with "purchase" anywhere in the word. That is NOT the case, and it's very frustrating because there are often 100+ metrics on some of these connectors with vague documentation. Searching for "purchase", won't pull up "conversion_purchase" or "custom_ga_purchase" so you're left sifting through hundreds of metrics in a buggy UI, and you end up just making API requests so you can find the metric that corresponds with what you want.

They roll out buggy updates to their UI and it's obvious they don't test or really care about the user experience. For example, they recently launched a new flow for setting up API pulls and it's incredibly buggy. It constantly throws vague errors that don't make sense and when you reach out to support, they won't follow through to resolution.

All that said -- I eventually got it to meet the needs of our business. But I burned through so much time because they aren't organized and communicative.

Terrible support, updated my details and tried to move to monthly plan and didn't give me the option so charged me annually when I contacted support they didn't care and said all sales final and no refunding the difference and moving me to a monthly plan - even if I cancel

worst ai, understand nothing , ruin everything

Their customer service is poor.

I asked for help but they told me to fix it myself. Its not over 24 hours and I havent recieved anything helpful

FYI their tool just failed and all my chats are not working

After a few months, the WooCommerce fields needed to be updated. They gaslit us for a month saying it was an error on our side. We scheduled calls to get in contact with them and resolve it, but they canceled the call an hour before saying the issue was going to be resolved that day. The issue is still not resolved, and I'm asking for a refund for the last month, which we have been waiting for their support. I don't recommend them at all. Their product is not up to par.

I bought a trial last year that converted to a paid plan. Never used the product after the first month, then got hit with a renewal charge this year and they refuse to refund it. Awful business practices.

As a former employee, processes, management and product quality are terrible. Don't waste your time using Windsor.ai's products or working with them. They won't ever improve.

I needed to use GA4 and the Instagram API to track the data of a marketing campaign and its impact on transactions and revenue in Google Sheets. I was pleasantly surprised to find that windsor already has both connectors built in.

I wouldn't recommend this company or their customer service. Requested a refund after finding it buggy and twitter data source not pulling through. Got quoted the Terms and Conditions in their first email response saying we do not refund. Just found it shocking that off the bat you would respond quoting terms and conditions instead of trying to help. Kept closing the ticket. Would not recommend.

I have used the TRIAL version of the product ( windsor.ai ) so far it is good , and I am planning to purchase the licensed version as soon as my trial version expires . I have used the product basically to combine all my analytic data at one place with a template , and it works properly , Analytic data ( google analytic , search console and ads ) , all connecting data are now stored at one place , i do not have to login at different places . The product is fetching the data properly . The range is good , covers vital information from popular data sets and sources . Good product