My Windrush experience has always been exceptional!!! No difference with my final delivery 🥹 I am saddened to know Windrush Bay from the end of last month (November 2025) deliveries of... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
We have been ordering from Windrush Bay for years and the food is always great quality and fresh. This time, we sent a fruit/veg box to someone else and they were impressed with the care taken in wrap... See more
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I've been using this company for home delivered fresh food produce since lockdown, so a few years now. The food has consistently been good quality, no blemishes, well packaged and delivered on time.... See more
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I bought the fruit basket for a friend’s 65th birthday. He is of Jamaican descent and really missed not being able to eat the fruits of his country. He was really appreciative and grateful. The f... See more
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Company details
Written by the company
We have an authentic selection of Caribbean groceries, wellness products and gifts, featuring premium brands with great heritage and wonderful stories to tell. We also offer our trusted tropical fruit and veg boxes delivered to your door at your convenience. Whether your are looking for your favourite tropical groceries, tantalising treats for that special occasion, or just fancy something inspired by the Caribbean vibe, we have something for everyone!
Contact info
Bensham Business Centre, 62 Bensham Grove, CR7 8DB, Thornton Heath, United Kingdom
- 07925 393288
- info@windrushbay.com
- windrushbay.com
4.7
Excellent
532 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Windrush Bay
Dear Syreeta
Thank you so much for your feedback, we are delighted!
Kind regards
Windrush Bay Team
Very good customer service.
This company looks after their customer's. Their products are always fresh. If there's any problem with an item they are always ready to deal with it. They always let one know which product will be in stocks soon. I am always going to deal with Windrush Bay. Thanks for good customer service.Your staff's are always very polite.
15 February 2024
Reply from Windrush Bay
Dear Kathleen
Thank you so much for taking the time to give us feedback, we really appreciate it and delighted to hear that you will deal with us for your Caribbean produce!
Kind regards
Windrush Bay Team
Reply from Windrush Bay
Dear Shy
Thanks for taking the time to give us feedback, we really appreciate it!
Kind regards
Joanne, Windrush Bay
SPEEDY GONZALES 😁
My goods arrived very quickly from London to Manchester, excellent service , I’ve never known a company from London in all my experiences , to send goods so fast 😊👍🏾 Thank you Windrush excellent service stay blessed 🙏🏿
20 February 2024
Reply from Windrush Bay
Hi Errol
Thank you much for your comments, we are delighted that you have found our service to be excellent!
Kind regards
Joanne, Windrush Bay
Great experience
Great experience
I was well looked after the person who dealt with my order was and on point
Very professional
My friend love it....
I will use them again very soon
5 February 2024
Reply from Windrush Bay
Dear Elenora
Thank you so much for taking the time to feedback on our service. We are delighted to hear that your friend loved it
Look forward to seeing your next order!
Kind regards
Joanne, Windrush Bay
Reply from Windrush Bay
Dear Jules
Thanks so much for taking the time to give us feedback, we do appreciate it!
Kind regards
Joanne, Windrush Bay
Quality and great delivery
quality, condition of foods and reliable trustworthy use of DPD couriers
1 February 2024
Reply from Windrush Bay
Dear Jenzo
Thank you so much for your feedback, we are delighted with you comments!
Kind regards
Windrush Bay Team
The food was all great quality.
The food was all great quality and lasted well, fresh and delicious. Delivery time was also great. Will definitely order again soon.
4 January 2024
Reply from Windrush Bay
Dear Danae
Thank you so much for your comments, we are thrilled and look forward to seeing your next order!
Kind regards
Windrush Bay Team
Will definitely use again
I really felt for some soup but did not want to leave the house in the stormy weather. Windrush bay saved me the bother. Delicious and fresh ingredients delivered promptly. Would use again. The only fault was damage to the sweet potato. It’s possible the driver dropped the box and it broke but everything else was perfect.
18 January 2024
Unprompted review
Reply from Windrush Bay
Dear Simone
Thanks for your feedback we really do appreciate it! Glad that you enjoyed the convenience of our service especially in the stormy weather.
Sorry to learn that your sweet potato was received damaged, as we take pride in making sure broken products are not placed in the box. We will be happy to include an extra one on your next order.
Kind regards
Joanne, Windrush Bay
Reply from Windrush Bay
Dear Michelle
Thank you for taking the time to feed back on our service, we really do appreciate it!
Kind regards
Joanne, Windrush Bay
The delivery was prompt
The delivery was prompt. The food items were all fresh. The portions were generous. The packing was of a good standard to maintain the freshness of the food.
The delivery charge is high. Please consider reducing. This may encourage more business so will be a win win situation for customer and proprietor.
10 January 2024
Reply from Windrush Bay
Dear Norma
Thanks so much for your feedback we appreciate it!
we are pleased to tell you that our shipping charges are now reduced and you will see this on your next order.
Thank you for your supportt.
Kind regards
Windrush Bay Team
Great company
Easy company to deal with and fast and efficient delivery.
5 January 2024
Unprompted review
Reply from Windrush Bay
Dear Eric
Thank you for your comments we do appreciate it!
Kind regards
Joanne, Windrush Bay
Value for money and quick delivery
Value for money and quick delivery
I use this company for treats and gifts for older friends and relatives who like to be reminded of home
18 December 2023
Reply from Windrush Bay
Dear Sonia
Thanks for your feedback, we really appreciate it and delighted that your friends and relatives are also treated to our service.
Kind regards
Joanne, Windrush Bay
Best online Caribbean Store
Your site is very easy to use. Also, your products are in great condition, especially the ground provisions! The plantain is always at the best stage too. Lastly, your delivery is always swift.
20 December 2023
Reply from Windrush Bay
Dear Nicole
Thank you for your feedback, we are very glad to hear that you are happy with our products and service.
Kind regards
Joanne, Windrush Bay
Ordered from these guys many times
Ordered from these guys many times! The fruit & vegetables selected for their boxes are of a very high quality! Better than if I’d selected them myself.
Can’t fault them ! Highly recommend!
22 December 2023
Unprompted review
Reply from Windrush Bay
Dear Romaine
We are delighted to hear that we are highly recommended! Thank you for your comments and continued support, we really appreciate it.
Kind regards
Joanne, Windrush Bay
A box of joy
The quality of the produce were like nothing we have tasted before! each item hand picked with care. Lovely customer service team too, who guided me towards products I had missed and ensured it arrived just in time for a birthday present!
7 December 2023
Unprompted review
Reply from Windrush Bay
Dear D Charles
Thank you for your feedback, we really appreciate it!
Season's greetings
Joanne, Windrush Bay
Windrush Bay are an amazing company I…
Windrush Bay are an amazing company I order my box on the Monday and it was with me by the Thursday the quality of the vegetables are exceptional so fresh the price I have paid is great and I didn’t have to go out in the cold using petrol that is not cheap, this is such a great idea where I live I can’t get much carribean food to cook myself at home so this for me is a must am so glad that I came across them on a random google search.
Thank you so much windrush Bay keep doing what you guys are doing and il be certainly ordering again and telling all my family and friends about what you all do again amazing 👍🏽👍🏽
7 December 2023
Unprompted review
Reply from Windrush Bay
Dear Sha
Thank you so much for your feedback and please do spread the word about our service!
Season's greetings
Joanne, Windrush Bay
Fresh food arrived ontime
Fresh food arrived. I was delayed and they kept in contact with me until i was home to receive my package. Excellent customer service and good quality food.
22 November 2023
Reply from Windrush Bay
Dear Bevoly
Thanks so much for taking time to review our service. We are delighted that you were happy with your order!
Season's greetings
Joanne, Windrush Bay
Very reliable and accurate and prompt…
Very reliable and accurate and prompt service will not hesitate to recommend to anyone. I've already started recommended them to all my friends and family.
8 November 2023
Reply from Windrush Bay
Dear Michael
Thank you for taking the time to feed back about our service. We are delighted and appreciate that you would recommend us!
Joanne, Windrush Bay
Ok but some of stuff could have been…
Ok but some of stuff could have been better and box was damaged when it arrived.
1 November 2023
Reply from Windrush Bay
Hi Cathy
Thanks for your feedback as it helps us to improve our service.
We are disappointed to hear that your box was received damaged, which would have affected the produce. For goodwill, we sent you a discount code (via email on 13th Nov) to use for your next order.
Kind regards
Joanne, Windrush Bay
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