Window Cleaning Warehouse Reviews 521

Great service as always always have what you need & always happy to help

I purchased an Unger Hydropower Ultra S-Lite with pole package in Nov 2025 as this company WCW had good reviews on TP and they price matched another company advertising at £80 less. Once received I could not open the unit to check if there was a filter. There was clearly an issue, and I contacted WCW for advice. After some major effort, and with the help of another person I managed to open the lid. With such effort there was clearly something wrong and as the filter inside was wet I queried if this was a pre used unit or if a faulty one I had been sent out. I returned the item back for inspection and asked for a partial replacement (pole & brush were fine). After WCM inspected the item, they said that the lid was all fine and the filters are sent out damp, tested from factory. No replacement unit was forthcoming.
As I knew for sure the lid was faulty, I rejected it and asked for a refund if they would not exchange the faulty unit.
They offered only a partial refund (as they said I’d used it) as the filter was wet! contradicting their previous information and they would also deduct a 20% restock fee!.
Knowing this was not right I contacted Unger UK who were very helpful and confirmed that filter bags do come out damp to customers. Also, there was a known fault with a few of their lids having thread misalignment during production and where these are identified then they worked with the customer/suppliers to replace these.
At no time did WCW make any effort to check this or work with the customer to resolve the problem.
I emailed WCW after this information from Unger to work with them - no reply.
At this stage I had already contacted my Credit card provider to formally reject the purchase and after two months Barclaycard confirmed I won my claim and the order was cancelled. Two months of messing about sorting this out.
Buyer beware. This company may be fine with orders when there are no problems, but you find the true value when there is an issue and how they respond to customers.
I shall now be ordering the same unit (I still want an Unger) from the original company I found online (whom I had also discussed my issue with and were very helpful) and who appear to have a far better understanding of customer service.
I don't normally write reviews, but I was so disgusted by my treatment from this company that I felt this needed saying. I would award no Stars but TP does not enable this.

Prompt delivery and superb service and advice

Always have what I need and it arrives quickly

Great service, very helpful and delivered very quickly

Delivered on time as described.
Thank you.

Ordered some stuff for the window cleaning pole , and I am
Really very happy about their service.
Sam day dispatch and next day delivery!
Awesome! I do recommend them

Quick and easy to order, replaced broken part perfectly

Very efficient service. Good value, quick delivery.

Ordered Friday (Black Friday) arrived the next day around 12:30. Brilliant!!

Received half my order and a week later still waiting for delivery. Eventually this was sorted and was given a gift card towards my next purchase. It was very much appreciated yet £20 don’t get you much on their website

I’m extremely impressed with this window cleaning equipment company! Their products are high-quality, durable and clearly designed with professionals in mind

Always delivered fast, packaged well. Never had a problem with them, goods seem like great quality.
Been using them for over 20 years.

Great company to deal with, bought a Vikan brush last night & it arrived today. Great, friendly communications on WhatsApp, perfectly packaged & really fast delivery. THANK YOU very much.

Very good quick service

It arrived ok and on time. But what I was disappointed with was. The price was higher which was expected. But carbon fibre pole that I bought no longer come with a length of microbore pipe that has gone as well.

Super service as a novice held my hand through my purchase and all arrived as described would use them again

Simple to order, quick to dispatch.