Windmill Guitars Reviews 296

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, particularly the guitars, and appreciate the excellent service provided by the staff, who are described as helpful, knowledgeable, and friendly. People also highlight the efficient and prompt delivery service, noting that items arrive as described and well-packaged. The retail experience is frequently mentioned as positive, with many enjoying the relaxed atmosphere and the opportunity to try out instruments without pressure. However, some customers also noted minor issues, such as an initially faulty power supply included with a pedal, or a guitar being heavier than expected. A few people also mentioned waiting for delivery due to customs processes.

What people talk about most

Product

Users describe positive interactions with the product. Customers consistently praise the high quality and... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff, particularly Simon,... See more

Delivery service

Consumers consistently report positive experiences with delivery service. Many reviewers praise the fast... See more

Retail

People report positive experiences with retail. Customers consistently praise the shop as brilliant,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality of... See more

Based on these reviews

Rated 5 out of 5 stars

Ordered from Italy two Montypresso's items (impossible to find in my country) on sunday 21 of december, they shipped immediately on monday 22: they soon sent me a tracking code. Now i'm just waiting... See more

Rated 5 out of 5 stars

I have been looking for a maple backed acoustic but all I could find were Jumbos. I chanced upon a E16ss-tc being sold by Windmill. I asked some questions which Simon answered promptly and also provid... See more

Company replied

Rated 5 out of 5 stars

Windmill Guitars is a gem of a guitar shop located in Bangor, stocking new, rare and used guitars. It's an Aladdin's cave of treasures. Simon was very helpful and quick at sourcing a guitar for my son... See more

Company replied

Rated 5 out of 5 stars

Bought my first electric guitar here and had a superb experience. The owner was relaxed but clearly knowledgeable, and there was never any pressure or hard sales pitch. I really appreciated being able... See more


Company details

  1. Guitar Store

Written by the company

Northern Ireland's leading independent guitar shop - Official stockist of Eastman Guitars, Avalon Guitars, Maybach and More. Quality preloved and vintage guitars also stocked. Guitars bought and sold #WindmillGuitars


Contact info

4.9

Excellent

TrustScore 5 out of 5

296 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service and fast delivery

Having looked around on various websites for a certain amplifier, I finally stumbled across one for sale for a fantastic price on Windmill Guitars. I had never heard of Windmill Guitars, and so I was cautious and checked trust pilot first. I was happy to see the great reviews. I was due to leave home for a couple of weeks so I got in contact via email. Simon replied very quickly and said they would be happy to hold the amp for me and ship it off when I'm ready. So I went ahead with the transaction. Windmill guitars accept bank transfer which is a method I prefer, so that was a pleasant surprise too. The process was quick and easy and Simon was very helpful. The day before I was due back home, I emailed Simon again and asked him to ship the amp. And it arrived 2 days later from Northern Ireland to South West England at midday. Very fast delivery. The box had a large hole torn in it, which was concerning, but the amp so far seems in great condition and sounds amazing. Very pleased overall and would highly recommend Windmill Guitars.

9 November 2024
Unprompted review
Rated 5 out of 5 stars

set up on a Spanish guitar

I needed a set up on a Spanish guitar. My left hand was getting very tired after about 15 mins playing. What a difference, I can play for hours now. I was amazed at the difference this made.
Highly recommended

18 October 2024
Unprompted review
Rated 5 out of 5 stars

A Pre-loved JHS Moonshine V1 and other tasty treats

I bought a pre-loved JHS Moonshine V1 from Windmill guitars (as well as other tasty treats previously), which was sold as described, in perfect working order and very fairly priced.

As per normal Windmill Guitars service was outstanding…. Very friendly, easy to talk to owners who care deeply about the service they provide to the music community. I can’t recommend this store enough.

8 October 2024
Windmill Guitars logo

Reply from Windmill Guitars

Thanks for shopping with us once again Chris #WG

Rated 5 out of 5 stars

Excellent product

Excellent product, impossible to get elsewhere, fair price, in stock and delivered promptly.

17 September 2024
Windmill Guitars logo

Reply from Windmill Guitars

Thanks for taking the time to leave us a review - we appreciate your support #windmillguitars

Rated 5 out of 5 stars

Great to deal with

Great to deal with, excellent communication. The pedal I bought was well packaged and arrived in perfect condition. I would highly recommend to anyone.

16 September 2024
Windmill Guitars logo

Reply from Windmill Guitars

:) Thanks for shopping with us! #WG

Rated 5 out of 5 stars

Windmill are a really good company to deal with

Windmill were really helpful, fast to respond, even over the weekend, and despatched the guitar pedal I purchased from them promptly. The pricing was fair for the pedal purchased and it was in very good condition, actually better than I expected. I would happily do business with this company again.

9 September 2024
Windmill Guitars logo

Reply from Windmill Guitars

Thank you for taking the time to leave us a review - much appreciated! #WG

Rated 5 out of 5 stars

I bought a secondhand Bugera V5…

I bought a secondhand Bugera V5 amplifier and I am very happy! The amp is in immaculate condition and works perfectly, sounds fantastic too! Very grateful, many thanks Windmill Guitars.

27 August 2024
Windmill Guitars logo

Reply from Windmill Guitars

✌️WG

Rated 5 out of 5 stars

Super fast service.

Would highly recommend windmill guitars and definitely purchase again for a trouble free shopping experience. Customer service was outstanding.

Cheers, bernie

19 August 2024
Windmill Guitars logo

Reply from Windmill Guitars

Thanks for shopping with us Bernie #WG

Rated 5 out of 5 stars

Great Shop and Service

Recently ordered a custom build Kithara guitar through Windmill Guitars. Simon was great guiding through the initial speccing stages and then kept me up to date as the build progressed. Fantastic service.

13 August 2024
Windmill Guitars logo

Reply from Windmill Guitars

Gavin - many thanks for trusting us to make your dream guitar happen! You very nearly didn't get it as we wanted to keep it! An awesome spec! Health to enjoy! #WG

Rated 5 out of 5 stars

Seamless Service

Seamless Service, very happy with the Process from start to finish. Guitar superb, exactly as described. Strongly recommend.

6 February 2024
Windmill Guitars logo

Reply from Windmill Guitars

Thanks for shopping with us Joe #WG

Rated 5 out of 5 stars

Great shop with lots of interesting…

Great shop with lots of interesting things for us NI musicians. Simon is happy to help with pretty much anything and has done a lot for me. Thanks buddy. Keep up the good work. Best.
Dom Martin 💚

3 July 2024
Windmill Guitars logo

Reply from Windmill Guitars

Always a pleasure Dom - thanks for keeping the music alive and inspiring many of us to play more guitar!! #WG

Rated 5 out of 5 stars

good communications

good communications, quick delivery to mainland UK (next day), excellent bass guitar

8 July 2024
Windmill Guitars logo

Reply from Windmill Guitars

Thanks for leaving us a review - enjoy that Jazz! #WG

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look