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Wilsons Pet Food Reviews 

717
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 672 reviews, reviewers overwhelmingly had a great experience with this company. Customers are extremely happy with the high-quality natural products, noting that their dogs thoroughly enjoy the various flavors, experience improved overall health, and maintain shiny coats. People frequently highlight the exceptionally helpful customer service team and the prompt, reliable delivery service that makes placing regular orders very simple. However, some people mentioned that the packaging can sometimes contain a frustratingly large amount of dust and broken pellets near the bottom of the bag. Consumers also noted occasional delivery delays or communication challenges when trying to promptly resolve unexpected issues with customer support agents.

What people talk about most

Product

Customers had positive experiences with product, noting that reviewers find the food to be of great quality... See more

Quality

Reviewers mention positive feedback about quality, noting that their dogs thoroughly enjoy the nutritious... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting speedy and reliable... See more

Order

Clients share positive opinions on order, frequently highlighting the efficient process, prompt deliveries,... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising helpful, friendly staff who... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had to change food quickly as the other was recalled, read up on all different foods and on paper this looked the best and it did not disappoint, my dog loves it, it doesn’t smell awful , as some do,... See more

Company replied

Rated 5 out of 5 stars

Recently had to change food for my dog due to another companies recall. Researched for ages before choosing Wilsons. It was easy to place an order, and the price is comparable to the other company I... See more

Company replied

Rated 5 out of 5 stars

We have 4 different breeds and all have loved this food and we have tryed most flavours and no up set tummy's or not wanting to eat it It took me a bit to get used to the look as it looks the same as... See more

Company replied

Rated 5 out of 5 stars

Love this food for my dogs - they love the kibble + fresh food - they are glowing with health and a shiny coat. Stools are firm and well formed and most importantly you have recently changed delivery... See more

Company replied


Company details

  1. Food Producer
  2. also in
  3. Animal Feed Store
  4. Food Manufacturer

About Wilsons Pet Food

Written by the company

🧑‍🍳🥬 Fresh meals and elite dry food
✨ Award winning and expertly designed
📦 Right to your door

Designed by nutritionists to give your dog their best healthiest life, our Fresh and Cold Pressed dog food is crafted in Scotland and gently cooked to lock in nutrients.

96% of pawrents saw a positive change in their dog after feeding Wilsons, and we've been voted Best Dry Dog Food in 2025 and 2026 by Your Dog readers.

Wilsons meals help support digestion for healthy tummies and award-winning poops.

Delicious food your dog will love

Written by the company

Try Fresh and Cold Pressed Dog Food today
Delicious, fresh and cold pressed dog food - made in Scotland and designed by nutritionists to give your dog their healthiest life.

Quick and easy dog food deliveries

Save 10% when you subscribe

Subscribe to Wilsons Pet Food and you'll get 10% off every order, plus the convenience of deliveries when you need them! Easy to set up, easy to make changes.

Contact info

Get Wilsons Pet Food's Best Deals

Sign up to Wilsons' emails to get our biggest offers and promotions

4.7

Excellent

TrustScore 4.5 out of 5

717 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.7

All reviews

(717)

668 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast delivery due to a recall in the…

Fast delivery due to a recall in the food we used to use. An opportunity to get a variety pack and best of all our picky eater is loving it so far.

19 August 2026
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Reply from Wilsons Pet Food

Thank you so much for your lovely review! We’re delighted to hear that you found us following a recall and that our variety packs gave you the perfect opportunity to try a few different flavours.

Rated 5 out of 5 stars

So far so good

So far so good, food seems to be of great quality. We have purchased gluten and grain free in the hope that it will help with yeasty problems in our dog. Only had it a few days so can’t comment on that, the company doesn’t make those claims, it’s just us hoping it will!!
The service and subscription has been outstanding and would definitely recommend!

18 August 2026
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Reply from Wilsons Pet Food

Thank you so much for taking the time to leave such a lovely review! We’re delighted to hear that you’re impressed with the quality of the food and that our service and subscription have been outstanding.

Rated 5 out of 5 stars

New food

After the drama with a recall from another brand, we had to find a good quality food asap for our frenchie. Ordered a trial pack for Wilson’s and he seems to really like all the flavours!! The food is great quality and came with fast delivery. Will definitely order again

19 August 2026
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Reply from Wilsons Pet Food

We're delighted to hear that your pup is loving Wilsons! Thank you so much for taking the time to leave us such a nice review!

Rated 1 out of 5 stars

There is a lot of broken pellets in the…

There is a lot of broken pellets in the cold pressed food lots of crumbs and powder.

12 August 2026
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Reply from Wilsons Pet Food

Hello! Thank you for bringing this to our attention. I am sorry to hear that you found your last bag dustier than expected. So that we can resolve this for you, please can you get in touch with our lovely Customer Service team at info@wilsonspetfood.co.uk and they will get back to you as soon as possible.

Rated 4 out of 5 stars

Wilson's is great, DHL not so much

The food and the shipment and packaging is always great. The first food I've found my dogs love and are not allergic too. No hives, sickness, nothing.

Only downside is the delivery company. DHL have locked my front door with putting deliveries under handles, left packages just inside the gate right next to public paths as it was more important to pick fruit from my tree than deliver my parcel to the door

14 August 2026
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Reply from Wilsons Pet Food

Thank you so much for taking the time to leave us a review! We are really happy to hear that you have had such a positive experience with our food, and that your dogs are doing great!

We are sorry to hear about your experience with the courier, though. Please get in touch with our Customer Service team as soon as possible, so that they can raise this as a complaint with DHL to help them improve their service.
Thank you for choosing Wilsons for your lovely dogs!

Rated 5 out of 5 stars

Good quality kibble, cold pressed is the best

My boy has been on cold pressed for about 4 year. I’ve been looking for an alternative and like the Venison & Trout.

14 August 2026
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Reply from Wilsons Pet Food

This is such a nice review! We’re so pleased to hear that you’ve found the Venison & Trout as an alternative you like.

We hope your boy continues to enjoy it just as much!

Rated 5 out of 5 stars

My dog is eating Wilsons food clean dish after every meal.

My dog is eating Wilsons great food leaving a clean dish after every meal. Great 🤩

11 August 2026
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Reply from Wilsons Pet Food

🤩🐾 We’re delighted to hear that your dog is enjoying Wilsons and leaving a lovely clean dish after every meal, that’s definitely a great seal of approval!

Rated 5 out of 5 stars

Wilson’s working dog food

Wilson’s working dog food, great food and a very helpful company to deal with if you have any queries

10 August 2026
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Reply from Wilsons Pet Food

Thank you so much for this kind review! We are so happy to hear our team have been helpful!

Rated 5 out of 5 stars

Jax loves your food

Jax loves your food, service is great too.

6 August 2026
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Reply from Wilsons Pet Food

Thank you so much for leaving us a glowing review! We are delighted to hear Jax is loving our food!

Rated 4 out of 5 stars

Good dog food

Good website, love the subscription service and how flexible this can be + the rewards which are a nice little suprise when arrived.
One of my puppies came on Wilson's raw and cold pressed from her breeder.
We now use the Wilson's cold pressed for my dogs and they both eat and enjoy it.
Would be 5 stars but I do get a lot of crumble/dust at the bottom of each bag which means we do lose out on actual pieces of food.
Great, quick delivery service which helps if we have used more of one bag and need another so we aren't panicking.
Both dogs do well on the food and haven't had any problems so far.

9 June 2026
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Reply from Wilsons Pet Food

Thank you so muchf or takig the time to leave us a review! We are really happy ot hear that you love our food, and our service!

We are sorry to hear about the powdery nature of your recent bags. While it is normal to find a little bit of powder/dust near the bottom of the bag, it sounds like you have encountered more than expected, so please get in touch with our Customer Service as soon as possible, so that they can resolve this for you!

Rated 5 out of 5 stars

Regular subscription don with ease

Just signed up for a direct delivery/regular subscription with Wilsons as my local petshop is closing.. Really easy to set up and delivery was fast and on time..Thank you...3 happy critters, in our household, too!🐾❤️Looking forward to future deliveries.

17 August 2026
Unprompted review
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Reply from Wilsons Pet Food

Thank you so much! We are happy to hear our subscription service is working so well for you. We really appreciate your kind words!

Rated 5 out of 5 stars

Excellent products

Excellent products - excellent customer service

5 August 2026
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Reply from Wilsons Pet Food

Thank you so much, It really makes our day to read reviews like this!

Rated 5 out of 5 stars

Could not fault the company or delivery…

Could not fault the company or delivery it was on time and no problems. Issue is ordered 3 bags and my 2 will not eat any.

7 August 2026
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Reply from Wilsons Pet Food

Thank you so much for your kind words! We are sorry to hear that your lovely dogs are not enjoying our food! This is unusual, but all dogs are different, and the natural taste of our food may take a little getting used to for some.
Please get in touch with our Customer Service team, who will have some ideas on how to entice your lovely dogs to enjoy our food!

Rated 5 out of 5 stars

Excellent service

In addition to the fact my dogs love the food the customer service is absolutely first class. Had an issue changing my payment method and they resolved it quickly and efficiently. All the messages are personal and so helpful.

14 August 2026
Unprompted review
Wilsons Pet Food logo

Reply from Wilsons Pet Food

Thank you so much for taking the time to leave us such a great review! We are glad to hear we were able to help so quickly!

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