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Wilsons Pet Food Reviews 

723
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 672 reviews, reviewers overwhelmingly had a great experience with this company. Customers are extremely happy with the high-quality natural products, noting that their dogs thoroughly enjoy the various flavors, experience improved overall health, and maintain shiny coats. People frequently highlight the exceptionally helpful customer service team and the prompt, reliable delivery service that makes placing regular orders very simple. However, some people mentioned that the packaging can sometimes contain a frustratingly large amount of dust and broken pellets near the bottom of the bag. Consumers also noted occasional delivery delays or communication challenges when trying to promptly resolve unexpected issues with customer support agents.

What people talk about most

Product

Customers had positive experiences with product, noting that reviewers find the food to be of great quality... See more

Quality

Reviewers mention positive feedback about quality, noting that their dogs thoroughly enjoy the nutritious... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting speedy and reliable... See more

Order

Clients share positive opinions on order, frequently highlighting the efficient process, prompt deliveries,... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising helpful, friendly staff who... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had to change food quickly as the other was recalled, read up on all different foods and on paper this looked the best and it did not disappoint, my dog loves it, it doesn’t smell awful , as some do,... See more

Company replied

Rated 5 out of 5 stars

Recently had to change food for my dog due to another companies recall. Researched for ages before choosing Wilsons. It was easy to place an order, and the price is comparable to the other company I... See more

Company replied

Rated 5 out of 5 stars

We have 4 different breeds and all have loved this food and we have tryed most flavours and no up set tummy's or not wanting to eat it It took me a bit to get used to the look as it looks the same as... See more

Company replied

Rated 5 out of 5 stars

Love this food for my dogs - they love the kibble + fresh food - they are glowing with health and a shiny coat. Stools are firm and well formed and most importantly you have recently changed delivery... See more

Company replied


Company details

  1. Food Producer
  2. also in
  3. Animal Feed Store
  4. Food Manufacturer

About Wilsons Pet Food

Written by the company

🧑‍🍳🥬 Fresh meals and elite dry food
✨ Award winning and expertly designed
📦 Right to your door

Designed by nutritionists to give your dog their best healthiest life, our Fresh and Cold Pressed dog food is crafted in Scotland and gently cooked to lock in nutrients.

96% of pawrents saw a positive change in their dog after feeding Wilsons, and we've been voted Best Dry Dog Food in 2025 and 2026 by Your Dog readers.

Wilsons meals help support digestion for healthy tummies and award-winning poops.

Delicious food your dog will love

Written by the company

Try Fresh and Cold Pressed Dog Food today
Delicious, fresh and cold pressed dog food - made in Scotland and designed by nutritionists to give your dog their healthiest life.

Quick and easy dog food deliveries

Save 10% when you subscribe

Subscribe to Wilsons Pet Food and you'll get 10% off every order, plus the convenience of deliveries when you need them! Easy to set up, easy to make changes.

Contact info

Get Wilsons Pet Food's Best Deals

Sign up to Wilsons' emails to get our biggest offers and promotions

4.7

Excellent

TrustScore 4.5 out of 5

723 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.7

All reviews

(723)

673 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I finally found food she enjoys

I finally found food she enjoys and eats regularly 😎 and next doors loves a bowl when they come over

30 June 2026
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Reply from Wilsons Pet Food

It is great to hear that both dogs are enjoying our food; it has made our day! Thank you so much for your kind review and for sharing your experience with us.

Rated 5 out of 5 stars

Good quality cold pressed dog food at a…

Good quality cold pressed dog food at a reasonable price. Great subscription service with fast delivery and great customer service.

4 June 2026
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Reply from Wilsons Pet Food

Thank you so much for taking the time to leave us your feedback about our Customer Service team and our products!

Rated 5 out of 5 stars

Good quality dog food at a fair price

Good quality dog food at a fair price. The customer service is also exceptional, can't recommend them enough.

6 July 2026
Unprompted review
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Reply from Wilsons Pet Food

Thank you so much for your kind words! We are really grateful you have taken the time to leave a review!

Rated 5 out of 5 stars

Wilsons dog food is the best

Wilsons dog food is the best, our GSD will eat no other. Product is a good all round dog food.

23 June 2026
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Reply from Wilsons Pet Food

We are so happy your lovely dogs are loving our food. Thank you so much.

Rated 5 out of 5 stars

Recently changed my dogs food to…

Recently changed my dogs food to wilsons, my two dogs love it no more upset tummies, delivery is quick too

24 June 2026
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Reply from Wilsons Pet Food

This is so great to hear, thank you ever so much for leaving us a brilliant review, it's appreciated!

Rated 4 out of 5 stars

The parcel arrived in good time

The parcel arrived in good time, however for the second time now the bag was split at the bottom allowing the food to drop out of the bag

23 June 2026
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Reply from Wilsons Pet Food

I am so sorry to hear your food was open on arrival, this is not how we expect our orders to be delivered. Please be sure to take pictures and send them over ot us info@wilsonspetfood.co.uk and we can help further!

Rated 1 out of 5 stars

food is great dog(s0 loves it been…

food is great dog(s0 loves it been ordering for six years now but customer service is really poor
loyalty system is rubbish -cannot apply a voucher from this and obtain any other discount at same time!
emailed several times and keep thinking I'm getting different food but two dogs have died and third dog getting too old to change

29 June 2026
Unprompted review
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Reply from Wilsons Pet Food

Thank you for taking the time to leave us a review. We’re very sorry to hear that you’ve been disappointed with your recent experience with our customer service team.
We would welcome the opportunity to discuss this with you and understand what happened. Please get in touch with us as soon as possible at info@wilsonspetfood.co.uk (FAO Tasha) with details of the issues you experienced with our team, and we will look into this for you.

We're sorry that not being able to use more than one discount at a time has caused disappointment. As a small company, we aren't able to combine discounts or promotional offers at this time, but we appreciate your feedback.

We'd also like to thank you for your loyalty over the past six years. It means a great deal to us that your dogs have enjoyed our food for so long. We were also very sorry to read that you have lost two of your dogs. Please accept our sincere condolences during what must have been an incredibly difficult time. We truly appreciate you continuing to use our food, and we hope we can continue to support your lovely dog.

Thank you again for sharing your feedback. We hope to have the opportunity to speak with you and address your concerns.

Rated 5 out of 5 stars

my boy is doing great on it but I do…

my boy is doing great on it but I do add a sardine or a tiny bit of raw to it once a day , I am terrified of my Boxers getting bloat so they are few 3 times a day no huge meal.

23 June 2026
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Reply from Wilsons Pet Food

We really appreciate you taking the time to share your thoughts and we hope Wilsons continues to be your dogs choice of food!

Rated 3 out of 5 stars

Excellent product slow delivery

The dog food itself is excellent so no complaints at all there but delivery was extremely slow compared to other companies we've bought from.

26 June 2026
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Reply from Wilsons Pet Food

Thank you so much for sharing your experience with us. We have spoken with the courier, and they have now put measures in place to make sure that the parcels are being processed without delay. We hope that your future orders are delivered in a much more timely fashion. If not, please don't hesitate to get in touch with our Customer Service team at info@wilsonspetfood.co.uk as they'd love to help!

Rated 5 out of 5 stars

Quick delivery

Quick delivery, dog absolutely loves the food

22 June 2026
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Reply from Wilsons Pet Food

Thank you for this super feedback! The team are very happy to hear yoru dog is loving our food!

Rated 5 out of 5 stars

ace delivery

ace delivery 5 stars from mf dog also

24 June 2026
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Reply from Wilsons Pet Food

This is great to hear, thank you so much for taking the time to leave us a review!

Rated 5 out of 5 stars

Just good quality food.

Just good quality food.Recommended to my family so 6 dogs on it !

They look fit & well lovely coats keeping trim(waist)
Mine love the meat too & you can buy meat in Morrison's now .
Also great idea to collect points on your orders then you can get money off.

2 July 2026
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Reply from Wilsons Pet Food

Thank you so much for your wonderful review about our food, our loyalty club and that we are now in Morrisons! We are really happy to hear that you and your family love our food so much!

Rated 5 out of 5 stars

Great service as always

Great service as always

24 June 2026
Wilsons Pet Food logo

Reply from Wilsons Pet Food

Thank you for taking the time to let us know that you have had such a positive experience with us!

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