Would not buy again, their customer service doesn’t not seem to even exist, I received a damaged furniture, reported the issue and now it’s just pending nearly 2 weeks. Not sure how long more.
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See what reviewers are saying
Would give zero stars if I could! Ordered in good time, items worth almost £400 on 7-14 day delivery, intended for a birthday present. No items delivered. No response to several e-mails or me... See more
Company replied
Yes, something went wrong, but I have never experienced a retailer so determined to put it right, at their cost, even though they were let down by their supplier. I have to say customer service they e... See more
Really poor customer service. We order a toy 3 weeks ago with a 5-7 day delivery quoted, but we've had nothing yet. Tried to contact them multiple times via email and not reply. We also called they ph... See more
Company replied
Company details
Written by the company
Willo's is an online and high street department store stocking a wide range of products from some of the world's most popular brands. Shop online with next day delivery and hassle-free 28 day returns.
Contact info
Lower Ground Floor Business Premises, 127 Sandgate Road, CT20 2BH, Folkestone, United Kingdom
- 0800 048 7412
- customercare@willos.co.uk
- willos.co.uk
2.4
Poor
87 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Our paddling pool was delivered the…
Our paddling pool was delivered the very next day and we love it, easy to inflate and deflate, big enough for a family of 4 just a shame about the change in the weather so unable to use it just yet.
30 July 2021
A company you can trust to buy from
Not too many reviews on this company, but I was very impressed with the easy method of purchase of my hot tub. Kept well informed regarding the time expected for delivery. I would recommend this company
25 July 2021
Good product.
24 July 2021
Prompt service
Ordered on a Friday wasn’t expecting delivery until the following week and was amazed to receive item the next day. Excellent service and will definitely use again
23 July 2021
First experience of Willo’s
This was my first experience of ordering from Willo’s and to be honest it will be my last too. Although I was happy with the price of the item I bought. When ordered it said it was in stock, upon ordering I had no update on a delivery date so I contacted Willo’s. After 30 min wait on the phone I got through to the customer service to be told my item was on back order. I was not aware of this when ordered as it said the item was in stock. Any way as I wasn’t in a rush for the item I decided to wait the 7 days I was told it would take. After nearly 3 weeks later I had still not received any update on a delivery date, so I contacted Willo’s again, this time I was on the hold for nearly an hour so I gave up, I then emailed Willo’s twice as this was there preferred way of contact. I had no response and at this point I felt I may have been scammed because I didn’t know much about Willo’s. Then a few days later of out the blue I had a text from DPD to say my item from Willo’s will be delivered the next day.
So all in all from the point of ordering to the delivery day it took nearly a month to receive my item. The communication from Willo’s has been shocking to the point I was concerned I had been scammed. That’s why I will not use Willo’s again.
21 July 2021
Reply from Willo's
Good morning Darren. We are sorry to hear that you feel we have provided you with a bad service. We always make every effort to ensure that the delivery dates are clear on our website but we are sorry if there has been any confusion. I can see that an item in your order was on back order which was explained to you on a phone call the day after your order was placed. In addition to this, the estimated delivery dates would have been visible on our site prior to you reaching the checkout. If you wish to discuss this further please contact customer services, we will be happy to help.
Very happy with the Lazy Spa St Moritz…
Very happy with the Lazy Spa St Moritz we purchased from Willos. Looking for a hot tub about a month ago everyone was sold out except Willos. We purchased with a delivery of 10 to 14 days. The hot tub arrived within this time and Willos were very helpful on the couple of times I had contact with them. Hot tub is fantastic - especially good for a Staycation at home!
20 July 2021
Excellent service thank you
19 July 2021
Used for our slip n slide and are very…
Used for our slip n slide and are very robust. Work well very pleased
19 July 2021
Great service and very fast delivery
Great service and very fast delivery. Thank-you, will deal with you again. 🙂
19 July 2021
Grandson loves it
14 July 2021
Very efficient.
3 July 2021
First purchase…really pleased!
Never bought from Willo’s before and came across them through an online search for a pool maintenance kit. They offered exactly what I was looking for and the price was the best by far! Took a chance an ordered straight away. Whole process was easy and item arrived on time as expected and well packaged. Can’t fault them!
20 June 2021
Unprompted review
Intex water pump
We ordered an intex water pump to help empty the hot tub. The delivery came the next day and the pump was really fantastic
14 June 2021
The staff are very friendly & helpful…
The staff are very friendly & helpful in Wilkos great shop for cleaning products & bird food
12 June 2021
Unprompted review
Fantastic Customer Service
I’ve been very impressed with this company. We ordered some things and when they arrived they weren’t what we thought so requested a refund. The whole customer service experience was fantastic and David was very professional and polite and efficient. Even though we didn’t keep the items, the company were great.
21 May 2021
Ordered Thursday 9pm
Ordered Thursday 9pm, arrived as ordered Saturday 5pm. Excellent service.
30 April 2021
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