Williams-Sonoma Reviews 3

Shame on Williams Sonoma for selling and supporting Jura coffeemaker!
Mine has been nothing but a headache. I called W/S WITHIN 45 days and the answer was SORRY

Williams Sanoma costumer representative Lexi regards Pottery Barn Kids,

I am writing to express my extreme frustration and disappointment regarding the handling of my recent order cancellation. On January 1st, I placed a significant order with your company, only to be met with endless delays and misinformation when inquiring about the delivery timeline.

After being informed on January 2nd that the items were not visible for shipping and would take 6-8 weeks for delivery, I promptly requested to cancel the order. I made it explicitly clear that this delay was not acceptable and that the website had falsely advertised the items as in stock and ready to ship.

I was assured by your customer service representative that my order was successfully cancelled and left the conversation believing that the issue had been resolved. However, to my dismay, on January 22nd, I discovered that my order had not been cancelled as promised.

This level of incompetence and disregard for customer requests is simply unacceptable. I expect a full explanation for this oversight and a prompt resolution to this matter. As a loyal customer, I am incredibly disappointed in the lack of professionalism and efficiency demonstrated by your company.

Upon contacting your customer service department to rectify the situation, I was shocked to be met with a dismissive and rude attitude from a representative named Lexi. Not only was she unhelpful, but she also had the audacity to question my right to cancel the order the next day after it was placed. Her words were, ‘’who are you to tell me if you can cancel the order!”

Pardon?!! A customer who placed it and had full rights to cancel it within 24h window.

To make matters worse, I later discovered that your company had fraudulently claimed that the charge was legitimate and that everything was in order. This level of deceit and dishonesty is completely unacceptable.

I have recorded the conversation with Lexi, and I am appalled by her disrespectful and ignorant attitude towards me. It is evident that your company lacks integrity and professionalism in handling customer concerns.

I demand an immediate resolution to this matter and a full refund for the unauthorized charge. If this issue is not addressed promptly, I will not hesitate to escalate this complaint to the relevant authorities.

I expect better from a reputable company like yours and hope that you will take the necessary steps to rectify this situation.

Sincerely,

Oh gosh - where to start. Run - do not walk from Williams-Sonoma. First of all, I learned from their customer service rep they don't really sell the product. They fill out an order form to send to the real vendor. W-S is simply a middle man to collect a cut of profit resulting in higher prices. Now for the real reason for the 1 rating. I needed a 4 qt non stick saucepan with a helper lift handle. They had the Cuisinart Chef's Classic Hard Anodized 4 qt Nonstick Saucepan. Their description includes "Helper handle facilitates lifting and carrying." They show the same pic 5 times (all the same angle) to not show the front of the pan. I trusted their item description. I ordered it but later in the day found out the pan doesn't have the described helper handle. Ordered 7/15, cancelled 7/16, shipped 7/17. I called the following morning since they were already closed at 6 pm C to cancel the order since it wasn't to arrive for 10 days or longer-plenty of time to cancel the order. The lady submitted the cancellation order. The next day I got an "item shipped" email and received it today. Funny the shipping label said it was SENT FROM A CANCEL/RETURN CENTER. What gives...I think they rely on how many customers would just take the inferior item instead of going through their return hassle". Ever try to cancel an order from W-S? You have to call them - can't do it online. 20 minute wait on phone. I would never buy from W-S again! what a scam company! I guess I'll take my time, my gas, etc. to take the junk to UPS. You can't even mail back through US Mail who could pick it up. Must be why Amazon is so big...you can at least cancel online. To provide a rating/review on the W-S site, W-S requires that you provide them with your email without stating a reason...mmm